Ann summers, anyone else had problems with party organisers?

annsummersrep

They are all valid points codger.
Ann Summers only take card payments directly, therefore any other form of payment would be made to the party organiser.
Party Organisers are basically sales people and work on a self-employed basis. They are not responsible for any event except for the fact that they have been booked as a form of entertainment, such as a singer or band is. The host/ess who makes the booking and invites the guests is responsible.
and to your final point, Ann Summers organisers do (or should) make customers aware that refunds are made in the form of credit notes only in most cases this is also stated on the reverse of the catalogues. Obviously this is a different situation to someone who sent something back but in usual circumstances this is how it works.

I can understand at some points where the company are coming from.
Ann Summers was not the ultimate financial beneficiary as the Party Organiser took the money therefore she is.

I hope this is some sort of help. If you have any questions about refunds etc or need customer service addresses or phone numbers email me ( BG Edit - Please contact via private message).

codger

#42: you're offering far more inb the way of help & constructive advice than the OP has received from Ann Summers, so all credit to you

It's beginning to look as if this situation could lead to the opening of an expensive can of legal worms where the company is concerned, because it's unlikely a Court would find that Ann Summers has nothing to do with the sale of its products to an end user (which would appear to be the Ann Summers defence where party plan sales are concerned.)

Thanks to your info, I'd recommend that the OP now talks to the Trading Standards Department of her local district or county council, as well as CAB: if the Ann Summers organisation is endorsing a system of product selling at base of which is its avoidance of obligation to a product purchaser, then that system needs to be looked at very carefully indeed.

Emmysmum_2

If you visit the comp[any's House website, for £1 you can get the home address of the company owner/share holders. They get rather upset if a complaint arrives at their home and the crap rolles downhill with good effect

codger

Emmysmum wrote:

If you visit the comp[any's House website, for £1 you can get the home address of the company owner/share holders. They get rather upset if a complaint arrives at their home and the crap rolles downhill with good effect

Oooh, you are naughty!

Nice idea though.

JulieBarlow

As an Ann Summers party plan manager I thought I would add my input to the discussion. Whenever I have had to deal with a situation like this amongst my team (and in 6 years it has only ever happened a few times) we have found that if you put the complaint in writing and send it to the Customer Care department (I'll put the address at the bottom) then they should be able to look into it in more depth as they need to have a written and signed complaint that they can put on file should the organiser protest. They will then contact the organiser and ask her to deliver your outstanding order or refund your money within a week. If she does not do this and/or does not respond to the contact from Customer Care then they should automatically send you your outstanding item from her account.

I would state in the letter that you paid for the goods and they were not delivered and the organiser has not since responded to any attempts to get the goods from her. Tell them as much detail as you can e.g. date of party, organisers name, ID number if you know it, phone number if you know it, the address where the party was held (they can often trace the organiser through this), what you ordered, how you paid (cash, cheque, credit caard). I would not mention the accusations of stealing as I think that is a seperate issue. This is purely to make sure you get the goods you are owed.

I would then wait until you have the goods and if you then want to take it further write a very to-the-point letter explaining that the problem has now been resolved however you are not happy with the accusation of being a thief that was not only made by the organiser but also by the customer care worker and you would like a full apology from their customer care team.

I hope this helps you out. Ann Summers isn't a bad company and normally their customer care is good and there are strict policies in place for dealing with situations like this but for some reason they haven't been followed in your case. I would also like to add that I think there may have been a mis-understanding between the organiser and the customer care rep as when I read the response it looked like the organiser had made out that you took the bra from her kit and that is what you paid for and that is why you didn't get a delivery of it because you already had it, he has interpreted it as meaning you bought her kit item and therefore have your goods not that you stole her kit item. The response to the second e-mail doesn't make sense though!!

The customer care address anyway is:
Customer Care,
Ann Summers Ltd,
Gold Group House,
Godstone Road,
Whyteleafe,
Surrey,
CR3 0GG

P.S. Sorry for the long post!!

superflygal

Mrs_Optimist wrote:

From my experience AS stuff is nothing more than overpriced cheap tat of very poor quality.

My Sister held a party and the organiser made off with the money... no goods were delivered and my sister had to explain to her friends what had hapened. Surprise Surprise, the organiser denied even having the party (!!!) and AS washed their hands of my sisters complaint (which was theft), so I am not holding out much hope of you being refunded your £20.

Avoid AS like the plague.

I totally agree, I spent about 20 quid on a lace body once, which looked like it had been fashioned from a pair of tights. OH not particularly impressed. Quality wise, it was like a poundland bargain, and when i washed it, it shrank to a Barbie size.

Total rubbish. !!!!!!

Superflygal x

Mrs_Optimist

Well OP, what has happened since we last heard from you?

looby75

Absolutely nothing the party organiser hasn't attempted to contact me even though the cc person I emailed passed on my details to her (without my permission I may add) So I have written a letter of complaint and sent it to he address supplied by JulieBarlow. I haven't heard anything back yet, but to be fair it was only sent a few days ago, I've been really really busy over the last few weeks.

If anything else happens I'll let you all know Thanks for the help, advice and interest.

fubar_2

Stop messing about and go to the police and report that a fraud has taken place, you have given both parties the opportunity to resolve the issue which neither of them are willing to do.

Sue the party planner for Defamation.

In law, defamation is the communication of a statement that makes a false claim, expressly stated or implied to be factual, that may harm the reputation of an individual, business, product, group, government or nation. Most jurisdictions allow legal actions, civil and/or criminal, to deter various kinds of defamation and retaliate against criticism.

The common law origins of defamation lie in the torts of slander (harmful statement in a transitory form, especially speech) and libel (harmful statement in a fixed medium, especially writing but also a picture, sign, or electronic broadcast), each of which gives a common law right of action.

"Defamation" is the general term used internationally, and is used in this article where it is not necessary to distinguish between "slander" and "libel". Libel and slander both require publication. The fundamental distinction between libel and slander lies solely in the form in which the defamatory matter is published. If the offending material is published in some fleeting form, as by spoken words or sounds, sign language, gestures and the like, then this is slander. If it is published in more durable form, for example in written words, film, compact disc and the like, then it is considered libel.

hjb123

Hi,

Just saw Ann Summers mentioned somewhere and it made me wonder whether there had been an outcome in this yet?