Ann summers, anyone else had problems with party organisers?

looby75

I went to an ann summers party a friend had organised in a pub in September I placed an order and paid £20.00 for bra. It was arranged that the Party organiser would drop our order off at my friend's house as the bar was closing for the season. (it was a sea side resort)

When the order was delivered my bra wasn't there and I was told that someone at the party had stolen the organisers stock bra of the same style as the one I had ordered but in a different size to mine so the organiser refused to deliver the bra which I ordered and paid for.

I was in no way responsible for the items disappearance, I knew nothing about it until my bra wasn't delivered and I don't see why I should be out of pocket especially as the item taken would have been no use to me as it was completely the wrong size (hence the fact I couldn't purchase the item on the night and had to pay up front and wait for it be ordered.).

I emailed Ann summers customer care and after a few problems identifying who the party planner was I received this email today.

We have managed to get in contact with the party Organiser and she has informed me that you have kept hold of a bra from that party, unfortunately
I am unable to help further as this is a dispute between yourself and the party organiser.

If you would like me to pass your details over to her I am more than willing to do so.

Regards

Ritchie Browne
Customer Liaison Officer
Ann Summers

I'm fuming, is it just me or is he actually accusing me of stealing the bra?

I was told the bra that went missing was a b cup and the one I ordered was DD, why on earth would I take a bra at least bra 3 sizes to small

I've emailed this reply to them

I am very upset and annoyed by accusation, implied or otherwise, that I
have stolen a bra from one of your party organisers.

I thought I made it very clear in my first email to you that I had nothing
to do with, or was even aware of the fact that a bra had gone missing from
the party I attended, until after this reason was given for the none
delivery of the items I had ordered.

I have been told that the bra that went missing was a TOTALLY different size
to the one I placed an order for, what possible reason would there be for me
to steal a completely useless item, and then give money to the party
organiser for my the item I ordered? It just doesn't make sense.

As for your comments about this being a dispute between myself and the party
organiser, I am appalled by your companies lack of customer care. If you
were shopping in asda and the sales assistant took your money then refused
to let you take your items home with you because she suspected someone else
in the queue of being a shoplifter would you expect the management to wash
their hands of the incident and tell you it was between you and the sales
assistant. Of course you wouldn't.

Unless I receive a full refund for the item not delivered within 7 days I
will be contacting trading standards and taking further legal advice.



But now I'm wondering what's to stop all party organisers from claiming their stock items have been stolen. Has anyone else had problems with getting their items from ann summers?

djtonyb

I've had an absolute nightmare with an organiser who is unfortuantely a family friend.

Mother of a friend ordered a pj set (the one with the stick on bunny tail) paid £25 for this, confirmed with organiser that correct description to put on her order form.

Chemise was delivered (cost £20), phoned friend to ask why - she told the mum to put chemise on the order and she'd know what was ordered. 3 months later mum now has pj set and a further bill for £20.

Recommended another friend to have party (same organiser) She ordered a bustier is size 16. Was out of stock and a 20 was delivered cos the organiser thought it would fit better :eek: Now cant get the bustier and is being refused refund only credit note - Anne Summers do not give refunds from parties only credit notes we are being told.

Can't get any sense out of the organiser and she is rapidly becoming and ex family friend

looby75

Have you tried emailing ann summers the customer service email is ccare@annsummers.com, Not that they have been much help in my case but maybe you would have better luck.

I'll never use ann summers again, it's a shame because they do have some pretty underwear.

Turning_into_scrooge

I think you will find that the email that you were sent stating you stole the item is actually classed as Liable. You could actually take Anne Summers to court on those grounds and show the email sent to you to clear your name and get compensation from them and also a full refund of the item you ordered as they have no proof that you took the item. They would be forced to prove you stole the item for the judge to rule in their favour.

Idiophreak

so have you actually tried talking to the organiser directly?

That shouldn't matter though, i'm absolutely dumbstruck that the CS team tried to wash their hands of it like that, it just beggers belief.

This division in companies has to stop. I hate it when you get messed around by a shop online (HMV, debenhams, etc etc) and you try to complain in store. They just say "the web business has nothing to do with us" and then that's it. There ought to be something in law stopping companies from hiding behind their company structures to wriggle out of providing decent customer service.

looby75

Turning_into_scrooge wrote:

I think you will find that the email that you were sent stating you stole the item is actually classed as Liable. You could actually take Anne Summers to court on those grounds and show the email sent to you to clear your name and get compensation from them and also a full refund of the item you ordered as they have no proof that you took the item. They would be forced to prove you stole the item for the judge to rule in their favour.

I'm pleased someone else agrees that I am actually being accused of being a thief! I couldn't believe what I was reading at first and wondered if I was being a bit sensitive, but he really does accuse me of stealing the bra!

I'll see what reply I get (if any) from them now before I decide what to do next.


Idiophreak, I've not spoken to the organiser yet, because I don't know who she is! It was a friends party, in a pub that's now closed for the winter season and my friend just rang a number up out of the local paper when she wanted to organise the party, she kept no details of the organiser.

I'm not sure that I want my details passed on by Ann Summers, this organiser obviously already has formed a totally incorrect opinion of me, she's going round telling everyone I'm a thief so I'm not sure that giving her my contact details is such a good idea. Anyway as you say Ann Summers should be handling this now, not trying to walk away from it.

kuohu

Please keep us abreast of the situation.

But no in all seriousness surely it can't be right that you're labelled as a thief, guilty as charged. (Never mind innocent until proven guilty). And what kind of message is that sending to customers and potential future customers about going to Ann Summers parties? Don't show any interest in anything cos if you do and one goes missing then you're the thief.

I think your Asda analogy hits the spot and I bet they'll struggle for some clever response for it.

Good luck.

Turning_into_scrooge

While you are waiting to see what they next come up with i would go and see a solicitor and discuss this with them. You can usually get a free session with one where they do a first come first served basis late one evening a week or a fortnight. Or try CAB but i wouldn't let this drop if it was me.

Scarlett1

cor their rampant rabbits dont last long, my friend's only lasted a couple of months

looby75

kuohu wrote:

Please keep us abreast of the situation.

:rotfl: :T :rotfl: :T

kuohu wrote:

But no in all seriousness surely it can't be right that you're labelled as a thief, guilty as charged. (Never mind innocent until proven guilty). And what kind of message is that sending to customers and potential future customers about going to Ann Summers parties? Don't show any interest in anything cos if you do and one goes missing then you're the thief.

that's exactly my point! Just because I was the only person to order the style of bra the same as the one that went missing that makes me guilty :mad: I wouldn't mind so much if the bra I ordered was the same size as the one that went missing at least then I could kind of understand the party organisers suspicions but there is NO way the missing bra would be any good to me. (and believe me it's obvious I couldn't fit into a b cup if I tried!! lol)

kuohu wrote:

I think your Asda analogy hits the spot and I bet they'll struggle for some clever response for it.

Thank you I have a feeling they will just ignore it though

Turning_into_scrooge wrote:

While you are waiting to see what they next come up with I would go and see a solicitor and discuss this with them.

someone else I was talking to about this suggested the same thing, she said if it were her it wouldn't be about the £20 for the bra at this point it would me more about the insinuation that she was a thief. I'm really really p!ssed off with Ann summers at the moment and I want this sorted out and an apology would be nice too. I'm just not sure how seriously any solicitor would take my case....or even if I have one. So far the slander has been contained within a private conversation between AS and one of their party organisers.

looby75

Scarlett1 wrote:

cor their rampant rabbits dont last long, my friend's only lasted a couple of months

[STRIKE]
I've[/STRIKE], my friend noticed that too

the old ones were better.....so my friend told me