Rejecting a Brand New Car - unfit for purpose

Flyboy152

fthl wrote: »

there could be, it is just very unlikely. Buying in the home, at a distance from one of the 'net providers. It could happen, although I agree it is extremely unlikely for the vast majority of the population.

Hmmmm....not so sure that this involves cars, in much the same way as it would some software sales (not one hundred per cent sure about this, in fact, quite sceptical). However, would that cooling off period not be void, if the item had been used?

The law used to run that you had a cooling off period for contracts involving finance agreed away from business premises. The law recently changed to give a right to withdraw on most finance contracts wherever they were entered into. ANother change is that whilst previously an associated contract for goods or services was also cancelled, now it isn't. So consumers have more rights to cancel a finance agreement, but there has been no corresponding increase in a consumer's right to cancel the actual contract being financed.

Based on the OP comments I reckon that the dealership arsed up the law here and thought that the right to withdraw also cancelled the sales contract too. I think the OP was very lucky.

I doubt very much that a Renault main dealer would have such a misunderstanding of the law, to that extent. The business manager, the sales manager, the franchise manger, the dealer principal and the Renault area sales manager would all be involved, as well as Renault Financial Services (all to differing degrees). At some point, someone, somewhere would have noticed.

Flyboy152

redped wrote: »

So now we've got a Vauxhall dealer involved in the story as well - where does that fit in to the equation? Oh and before you point out the obvious in your usual manner, I am fully aware that the Vauxhall dealership only sells cars, they don't actually manufacture them.

Maybe if you had explained the full timeline, together with the various parties (Renault dealer, Renault UK, and now a Vauxhall dealer) people would have been able to follow exactly what has been happening. You have dropped bits of information in at various points of the thread, and then childishly berated people who ask for clarification.



I don't recall saying you made the Renault emails up. Others may have, but I didn't.

I would take the involvement of the Vauxhall dealer with a skip load of salt. Seeing as they are the ones who told the OP that there was a twenty-eight day cooling off period when buying a car. :rotfl::rotfl::rotfl:

Flyboy152

Arg wrote: »

It would be funny if the car was just missing the part* at 0:28 on this video.
http://www.youtube.com/watch?v=aYLBLhCR5v0

*which looks like an afterthought to noise problems.

LOL: I thought about the wind deflector earlier today, but you beat me to it. :D:D

Rotti

Flyboy152 wrote: »

LOL: I thought about the wind deflector earlier today, but you beat me to it. :D:D

Well what a shame you were beaten to a CONSTRUCTIVE remark!! I notice most of your previous malicious posts have been removed now. And yes they took off the phone number I posted but that was only there in the first place because you called me a liar. Now maybe at least you might be beginning to accept that the car has a turbulence problem? We can drive the Tigra with or without the windbreak and if the Wind needed one it should be part of the design, not a strap-on afterthought.

Rotti

Flyboy152 wrote: »

I would take the involvement of the Vauxhall dealer with a skip load of salt. Seeing as they are the ones who told the OP that there was a twenty-eight day cooling off period when buying a car. :rotfl::rotfl::rotfl:

Again, calling me a liar! What is it with you?? We have had a very long and friendly relationship with our local Vauxhall dealership, know everyone by first names and have bought 4 cars from them over the past 10 years, so take your skip load of salt and stick it where the monkey sticks his nuts! And it didn't take much to find someone else who has had a similar situation but for financial reasons. If you Google "28 days cooling off" you will find several references to buying from a trader (different online) including this one...... post 7 is from a motor dealer.

http://passionford.com/forum/general-car-related-discussion/299799-buying-a-car-28-day-cooling-off-period.html

Rotti

Flyboy152 wrote: »

Hmmmm....not so sure that this involves cars, in much the same way as it would some software sales (not one hundred per cent sure about this, in fact, quite sceptical). However, would that cooling off period not be void, if the item had been used?



I doubt very much that a Renault main dealer would have such a misunderstanding of the law, to that extent. The business manager, the sales manager, the franchise manger, the dealer principal and the Renault area sales manager would all be involved, as well as Renault Financial Services (all to differing degrees). At some point, someone, somewhere would have noticed.

So the impression I have of you is that you think you know better than everyone about everything....... and you obviously don't! As for the point raised by the other poster about it being used

---

you wouldn't know there was a problem unless you had used it would you?

Flyboy152

Rotti wrote: »

Again, calling me a liar! What is it with you?? We have had a very long and friendly relationship with our local Vauxhall dealership, know everyone by first names and have bought 4 cars from them over the past 10 years, so take your skip load of salt and stick it where the monkey sticks his nuts! And it didn't take much to find someone else who has had a similar situation but for financial reasons. If you Google "28 days cooling off" you will find several references to buying from a trader (different online) including this one...... post 7 is from a motor dealer.

http://passionford.com/forum/general-car-related-discussion/299799-buying-a-car-28-day-cooling-off-period.html

It really is a good idea to read and understand things before you link to them.

Very sadly you will get your deposit back. If they refuse just threaten them with court, they all do!!! It happens to us all the time and we HAVE to refund the full amount.

That is a thread about D-E-P-O-S-I-T-S, (accentuated, so that you can also understand), not a cooling-off period after buying, taking delivery of, registering and driving a car around for a few thousand miles, within an imaginary twenty-eight days. There is and never has been a cooling-off period when buying a car.

Flyboy152

Rotti wrote: »

So the impression I have of you is that you think you know better than everyone about everything....... and you obviously don't!

No, I just know considerably more than you do.

As for the point raised by the other poster about it being used

---

you wouldn't know there was a problem unless you had used it would you?

You really need to take more notice of what people are writing and do a bit more research into the regulations and laws surrounding consumer rights. Because the distance selling regulations cooling-off periods are there, so that a consumer can decide whether they want to buy or not. If the item is used during that period, they have have lost their ability to exercise their rights under any cooling-off period. Those who are concerned about having tried a car before buying, usually take one out for a test drive. You have already told us that you did not do this.

You also have said that the dealer accepted the rejection without argument, which is complete and utter nonsense. Where is the independent inspection and the attempt at rectification, for example? There was none, because this whole story never really happened, did it? Then there is the involvement with the fantasy Vauxhall dealer, the one who told you about this fictitious cooling-off period; like the Renault dealer agreed to this....yeah, right. :wall :wall:

Rotti

Flyboy152 wrote: »

It really is a good idea to read and understand things before you link to them.



That is a thread about D-E-P-O-S-I-T-S, (accentuated, so that you can also understand), not a cooling-off period after buying, taking delivery of, registering and driving a car around for a few thousand miles, within an imaginary twenty-eight days. There is and never has been a cooling-off period when buying a car.

So next time I'm talking to the Vauxhall dealership (when I go in for my MOT) I will ask them more about it - it was a chance remark and they didn't go into detail. But we didn't take it back on that basis - like I said that came up after the event. This though from the Sale of Goods Act is fairly comprehensive.........

If you have bought something on the basis of the seller’s description or a sample, you should expect the item to conform exactly to that description or sample. If it does not, you have the right to reject the goods, demand a full refund and possibly claim damages. This is still the case even where you have selected or examined the items for yourself before buying them.

Nuff said.

Flyboy152

Rotti wrote: »

So next time I'm talking to the Vauxhall dealership (when I go in for my MOT) I will ask them more about it - it was a chance remark and they didn't go into detail. But we didn't take it back on that basis - like I said that came up after the event. This though from the Sale of Goods Act is fairly comprehensive.........

If you have bought something on the basis of the seller’s description or a sample, you should expect the item to conform exactly to that description or sample. If it does not, you have the right to reject the goods, demand a full refund and possibly claim damages. This is still the case even where you have selected or examined the items for yourself before buying them.

Nuff said.

No, because there was nothing wrong with the car, except the fact that, in your own subjective opinion, you didn't like the noise. The prescribed way to have established if a car was inherently faulty, would to be assess it, under controlled and preferably independent, conditions, but you have given no indication that this ever happened, despite being asked if it did.