Rejecting a Brand New Car - unfit for purpose

redped

Rotti wrote: »

If you Google "28 days cooling off"

I googled "28 days cooling off" and found this link ... http://whatconsumer.co.uk/cooling-off-and-cancellations/

The only cooling off periods mentioned related to:

- Buying via mail order/telephone/internet
- Buying from a doorstep seller
- Buying away from the trader’s normal place of business
- Timeshare agreements
- Credit Agreements
- Financial products and services
- Extended warranties

The credit agreements one looked promising, but the only cases are:

- For agreements signed away from the creditor’s normal business premises – i.e. at your home, place of work or at an exhibition stand
- For agreements made at a distance (online, by phone or by post)

None of these mention a 28 day period, so I'm not sure what your Vauxhall dealer was referring to.

Rotti

Flyboy152 wrote: »

No, I just know considerably more than you do.



You really need to take more notice of what people are writing and do a bit more research into the regulations and laws surrounding consumer rights. Because the distance selling regulations cooling-off periods are there, so that a consumer can decide whether they want to buy or not. If the item is used during that period, they have have lost their ability to exercise their rights under any cooling-off period. Those who are concerned about having tried a car before buying, usually take one out for a test drive. You have already told us that you did not do this.

You also have said that the dealer accepted the rejection without argument, which is complete and utter nonsense. Where is the independent inspection and the attempt at rectification, for example? There was none, because this whole story never really happened, did it? Then there is the involvement with the fantasy Vauxhall dealer, the one who told you about this fictitious cooling-off period; like the Renault dealer agreed to this....yeah, right. :wall :wall:

What has distance selling to do with this? I bought it from a dealership on the High Street, not online, and there was no demonstrator for this model as I have previously said.

And again you are resorting to calling me a liar! I have documentation for the purchase and repurchase, taking out and cancelling of the finance, cancellation and reinstatement of insurances, photos of the car whilst it was briefly in our hands, and a repurchase slip for the Tigra, all of which I will happily scan and send you if you can provide an email address - but you wouldn't do that because then you would have to admit that you got it wrong and this whole sorry mess did happen. Check with both garages - Platinum Renault and Hinton, Bath - oh no, you don't do checking, you just hurl accusations and abuse. The email I posted, which you also claimed was a fake, came from the Director of Services and Quality at Renault UK and I really don't care what you believe any more as it seems to me you are just unwilling to accept that maybe I did something you wouldn't have thought of doing yourself. Yes I was very lucky, yes I was also amazed at the lack of an argument on its return and yes I will never buy another car without a test drive - third time unlucky - but please stop calling me a liar - I'm not. Put your money where your mouth is and let me send you the proof or keep it shut and stop the insults!

Flyboy152

Rotti wrote: »

What has distance selling to do with this? I bought it from a dealership on the High Street, not online, and there was no demonstrator for this model as I have previously said.

And again you are resorting to calling me a liar! I have documentation for the purchase and repurchase, taking out and cancelling of the finance, cancellation and reinstatement of insurances, photos of the car whilst it was briefly in our hands, and a repurchase slip for the Tigra, all of which I will happily scan and send you if you can provide an email address - but you wouldn't do that because then you would have to admit that you got it wrong and this whole sorry mess did happen. Check with both garages - Platinum Renault and Hinton, Bath - oh no, you don't do checking, you just hurl accusations and abuse. The email I posted, which you also claimed was a fake, came from the Director of Services and Quality at Renault UK and I really don't care what you believe any more as it seems to me you are just unwilling to accept that maybe I did something you wouldn't have thought of doing yourself. Yes I was very lucky, yes I was also amazed at the lack of an argument on its return and yes I will never buy another car without a test drive - third time unlucky - but please stop calling me a liar - I'm not. Put your money where your mouth is and let me send you the proof or keep it shut and stop the insults!

Where was the car assessed and by whom?

Rotti

Flyboy152 wrote: »

Where was the car assessed and by whom?

The situation was assessed by the dealership and I imagine they must have taken advice from other sources between my call on the Thursday and the return on the Monday. All we did was drive it back there, the Tigra was parked outside waiting for us, all the paperwork was reversed, we gave them their money back for the Tigra and it was all very amicable with apologies on both sides. If you don't believe it then that is your problem to deal with but that is exactly how it happened. like I said, you are welcome to call them and ask them, but you wouldn't like the answers they would give you because they would prove you WRONG!

Rotti

redped wrote: »

I googled "28 days cooling off" and found this link ... http://whatconsumer.co.uk/cooling-off-and-cancellations/

The only cooling off periods mentioned related to:

- Buying via mail order/telephone/internet
- Buying from a doorstep seller
- Buying away from the trader’s normal place of business
- Timeshare agreements
- Credit Agreements
- Financial products and services
- Extended warranties

The credit agreements one looked promising, but the only cases are:

- For agreements signed away from the creditor’s normal business premises – i.e. at your home, place of work or at an exhibition stand
- For agreements made at a distance (online, by phone or by post)

None of these mention a 28 day period, so I'm not sure what your Vauxhall dealer was referring to.

Like I said I will ask them when I am next there but tbh it isn't even relevant to this case.

Rotti

Flyboy152 wrote: »

No, because there was nothing wrong with the car, except the fact that, in your own subjective opinion, you didn't like the noise. The prescribed way to have established if a car was inherently faulty, would to be assess it, under controlled and preferably independent, conditions, but you have given no indication that this ever happened, despite being asked if it did.

There was plenty wrong with the car as I hope the testing they have now promised (in the "fake" email) will show. I don't care abot the "prescribed way" of doing things - the fact is the car was not just noisy but excessively windy inside to the point where it makes the driver ill! A headache was inevitable and earache distinctly possible with the kind of turbulent buffeting we experienced - we weren't just complining about a "bit of road noise"! As in my answer to your other post - the dealership handled it as they saw fit and have now tried the car out for themselves and are in agreement that it is not right. That's why I have given no indication that it happened - because it didn't - and I don't recall you asking for this particular piece of evidence previously - sorry it must have got lost among all the accusations.

Equaliser123

Can we cut to the chase? You've got your money back. What actually is the issue?

Sure - you don't like the car. Looks carp to me too but you used to have a tigra so I guess it must be better. But what actually is your beef?

Rotti

Equaliser123 wrote: »

Can we cut to the chase? You've got your money back. What actually is the issue?

Sure - you don't like the car. Looks carp to me too but you used to have a tigra so I guess it must be better. But what actually is your beef?

For the umpteenth - and LAST time - we DID like the car - that's why we bought it - and what you think of it is irrelevant. We were extremely upset at the whole event and if we hadn't got the Tigra back we would have been even more so, but we still had the 4WD so would not have been without wheels.

Yes I got my money back but others might not be so lucky. Had we not gone to Kent when we did, our next trip which is to Spain would have been the first long journey and that would have been awful with roof up or down. So a good job we found out when we did or it could have been a different story and we certainly wouldn't have got the Tigra back. My "beef" as you call it is with Renault, who need to look at it seriously and admit that maybe they didn't get it completely right. As a friend commented yesterday - that's what you get when you lop the roof off a Twingo! I really don't see why nobody gets that - it's called standing on principles.

Pollycat

Pollycat wrote: »

But also like redped, I can't understand why you're still like a dog with a bone on this:

Just because the car didn't suit you doesn't mean that all buyers of this car will be unhappy with it.

And presumably now that the car is not so new, dealerships will have one (or access to one) for potential customers to test drive and decide for themselves.

Rotti wrote: »

Yes they do now have a demonstrator, but knowing what they know now having also driven it and declared it **** they are going to insist on a LONG test drive, so will probably have it for a while.

You've still not really answered why you're like the proverbial 'dog with a bone' on this.

You've raised what you see as an issue with the car with the manufacturer.
You've raised what you see as an issue with the car with the dealership - who are going to insist on an extensive test drive for any future potential buyers.
You've written a review of the car for any potential buyers to read.
You've got your money back.
You've got a car that you really like back.

Given all of that, why don't you just put it to bed and leave it to the manufacturer and their dealerships?
Why this 'crusade'?

Rotti wrote: »

Listen very carefully I will say this only once........ I am happy with the way the DEALER (i.e the garage where I bought it) handled the return but am still in discussion with Renault UK (that would be the M-a-n-u-f-a-c-t-u-r-e-r) about the serious flaws in the design of the car. Got it now?

Rotti

Pollycat wrote: »

You've still not really answered why you're like the proverbial 'dog with a bone' on this.

You've raised what you see as an issue with the car with the manufacturer.
You've raised what you see as an issue with the car with the dealership - who are going to insist on an extensive test drive for any future potential buyers.
You've written a review of the car for any potential buyers to read.
You've got your money back.
You've got a car that you really like back.

Given all of that, why don't you just put it to bed and leave it to the manufacturer and their dealerships?
Why this 'crusade'?

I could ask all of the knockers on here the same question! Read my previous!