Rejecting a Brand New Car - unfit for purpose

gizmo1409

i work in a car dealership, and the main point of any sales person's job, is to get the customer to test drive the car to ensure they are happy with it, if there is no demo available, normally one is sourced from another site, to ensure that the customer is happy before they sign on the dotted line.

Rotti

gizmo1409 wrote: »

i work in a car dealership, and the main point of any sales person's job, is to get the customer to test drive the car to ensure they are happy with it, if there is no demo available, normally one is sourced from another site, to ensure that the customer is happy before they sign on the dotted line.

Well this time it wasn't and we weren't.

Pollycat

gizmo1409 wrote: »

i work in a car dealership, and the main point of any sales person's job, is to get the customer to test drive the car to ensure they are happy with it, if there is no demo available, normally one is sourced from another site, to ensure that the customer is happy before they sign on the dotted line.

Rotti wrote: »

Well this time it wasn't and we weren't.

So Rotti
we've established that there wasn't a car for you to test drive, maybe you could answer the questions I posed earlier:

Pollycat wrote: »

Fair comment about the dealer not have a car in their particular showroom but did he offer to try to get one for you to test drive?

Did you ask him if he could do that?

If the dealer couldn't/wouldn't get a car for you to test drive, did you ring around other dealers to see if they had a car that you could test drive?

Our local Toyota dealer didn't have the car we were considering buying but they offered to get one, didn't seem to find it a pain for them or something out of the ordinary?

I'd have expected on a £17K potential purchase, they'd have been pretty keen to accommodate you.

Unless, of course, you'd made it patently obvious that you loved the car and he could see that a sale was a nailed-on certainty anyway.

Dave101t

i cant believe the dealership took it back for effectively the customer 'changing their mind'. must be a 14 day cooling off period?

Pollycat

Dave101t wrote: »

i cant believe the dealership took it back for effectively the customer 'changing their mind'. must be a 14 day cooling off period?

Ooooh - don't say you don't believe the OP, Dave, - she'll throw (another) strop:

Rotti wrote: »

Again, calling me a liar! What is it with you??

Rotti wrote: »

And again you are resorting to calling me a liar!

Freddie_Snowbits wrote: »

OP, you answered your own questions in post 1. You got your old car back, bar about £70. For the life of me I cannot see what you are harking on about? What do you want?

Freddie - they must be serving some good stuff down at the Dog & Duck!

I've been asking the OP for some time why she's insisting on following this up with Renault.
Maybe you'll get an answer out of her (although it'll probably be 'principles').

neilmcl

Rotti wrote: »

For the umpteenth - and LAST time - we DID like the car - that's why we bought it.

:wall: You liked the LOOK of the car but when it came down to actually driving the damn thing it didn't meet your expectations, ie, you didn't like it once driven. This in no way means that it was unfit for purpose.

redped

neilmcl wrote: »

:wall: You liked the LOOK of the car but when it came down to actually driving the damn thing it didn't meet your expectations, ie, you didn't like it once driven. This in no way means that it was unfit for purpose.

Funny how everyone is telling the OP this, but she's the only one who isn't listening - she's convinced there's a major design flaw with the Wind which Renault won't admit to. Why this wasn't spotted during the many thousands of test miles Renault must have driven, as well as all the reviews of the car, is beyond me.

Having said that, I did link to a Top Gear review (all the way back in post 22) that said "The windscreen top rail is reasonably slim too, so the sun catches your bonce in the approved manner. But those fat rear buttresses block the view and make Y-junctions tricky. Worse, they stir up (or something else stirs up) a lot of wind buffeting at high speed."

So maybe the wind buffeting is obvious at high speed, but acceptable to most people - it is a convertible, after all. It's just that it was too much for the OP, who seems to be on a mission to get Renault to admit to a major design flaw.

Flyboy152

Bearing in mind the OP's insistence that they did extensive research (but failed to do the most basic of research; like a test drive), I can't see how they missed that review.

Equaliser123

Rotti wrote: »

Well this time it wasn't and we weren't.

Should have insisted before parting with the money. Otherwise ask yourself 'why aren't there any demonstrators'?

Oopsadaisy

Op got their money back, so they are happy.

Some posters seem unhappy at that occuring...most uncharitable, imo.