YouFrame.com - rude

barrijayne

I had contacted youframe on numerous occasions via email. Their website has now shown different email addresses over the past month (orders@ and tech@) and I have never received a reply. My order was placed on 3/6/11. This was a gift for my daughter's birthday which was last Friday!!!

I sent an email (straight to the point, not rude) to a third address SUPPORT@YOU-FRAME.COM on 16th July and forwarded same email to a forth email address MARKETING@YOU-FRAME.COM on 17th July.

Received the following reply today (not sure from which department).

"Further to your recent communication with us, we would like to apologise for any delays you may have experienced with your order.
Please be advised, we are now dealing with your request as a priority and your photo canvas will be printed and shipped within the next 72hrs.
Once your order is shipped, you will receive an email to confirm. Please allow 3-5 working days for delivery unless otherwise stated.
Kind Regards, You-Frame International Ltd"


Here's hoping!!!

barrijayne

I have finally received my canvas!!!
I will NEVER order from you-frame EVER again!!!

angelofthenorth36

I ordered my canvas with a Groupon voucher on 21st June so I am now over my 21 days. Emailed them 10 days ago to see if I would get a reply as it was approaching the 21 days and haven't heard anything back. I have just used the marketing email address you have supplied so fingers crossed for a response and the picture!

marywooyeah

inneed wrote: »

I have received a letter from someone at you-frame 'apologising' for the loss of my mother, and saying that she knows what it's like as she has lost her father. Then saying that they are a small business and have strugged to survive throughout the recession working 24hrs a day, and that Groupon have been supportive. She says that they care about their customers, and have found it frustrating that they have not been able to communicate as they should have done. She also states that the telephone number is at the bottom of their contact us page (I honestly didn't see that, and, it seems I'm not the only one). She then helpfully goes on to say she has arranged for my postage charge to be refunded.
I don't know what to think - I know that I am feeling pretty numb at the moment, but the tone of the letter just sounds like they are saying 'take pity on us, it's not our fault'.

That sounds awful, last thing you need at such a difficult time.
don't feel guilty it was their fault not yours and your mum would have been glad you were there rather than worried about a present. the tone is very poor them though I agree, I think they should refund the whole thing not just the postage

dan_yeates

Hi,

I'm sorry to hear there are so many other people that have had similar trouble with You-Frame. I'm researching You-Frame and what problems their customers have been having. If you have a Facebook account, I'd very much like it if you could follow my page so I can write to You-Frame with several names behind me.

As I'm a new member I'm not allowed to post a link, but search for "Like this page if you have had trouble with You-Frame" and post up the length of time you've been waiting and the latest update you've received from You-Frame.

Many thanks and I look forward to hearing from you.

Regards,

Daniel.

hunter1971

I have found You-Frame to be a really friendly company to deal with who have always provided me with a good service. I use them on a regular basis to buy photos to canvas and also print at home kits and I have always received a good level of customer service and quality products.

pnopine

hunter1971 wrote: »

I have found You-Frame to be a really friendly company to deal with who have always provided me with a good service. I use them on a regular basis to buy photos to canvas and also print at home kits and I have always received a good level of customer service and quality products.

haha...either this is a very sarcastic post or you're a You-Frame employee.

Call me suspicious, but I noticed that you've just signed up today, and only posted once, this being your first post....hmmm

I've been waiting EIGHT WEEKS for my canvases to be delivered, I've received various emails telling me that they have been printed, have been shipped, etc and still nothing! I have emailed umpteen times with absolutely no acknowledgement of my complaints or any replies.

I finally received an email today from Lucy who works in customer support who advised me that my orders would be sent by tracked courier on Monday, and I should receive them on Tuesday...lets just see, I can't say I'm convinced.

Here's a link to the facebook page which Daniel was talking about...

http://www.facebook.com/pages/Like-this-page-if-you-have-had-trouble-with-You-Frame-andor-Groupon/259023320792942

dan_yeates

Just a bit suspicious!

Glad to hear you finally got a reply. So did I. It seems my page worked. Just needed a few people to club together to give our argument a bit of clout! Let's hope they abide by their promise. Suffice to say, my parcel tracking number isn't valid!!

hunter1971

Be as suspicious as you like Pnopine but I can assure you that I am neither being sarcastic nor do I work for You Frame.

I signed to this forum only to make my personal comment about You Frame just like other people, good and bad. I have been made aware of the negative criticism on this forum (and I am not saying it is unjustified) by a photographer friend who also orders from You Frame and I wanted to give a positive slant from my experiences with this company.

I have visited the You Frame premises in person as I live in Leeds and the staff are very friendly and the set up very professional. I am not in any way defending the delays which people are experiencing, I am purely giving my opinion on the service I have received.

SimonSach

I've been waiting since the 23rd of May from this company for a canvas. All this time they have had my money which seems like an excellent scam. After contacting consumer complaints 08454040506 I wrote a complaint by registered post. They then responded on the 16th August with an apology and the 72 hour priority turnaround email. It's now the 2nd of Sept and still no canvas. Can I encourage everyone to register a complaint with consumer complaints who say the more people who complain the more trading standards can do about.

I find it disgusting that Groupon can still offer this deal out.