Tesco misprice discussion area part 15

brindles01

Hey_Dude wrote:

Cheers,

I was just getting a little tired of reading all the 'gimme gimme' posts and some of the aggressive nonsense - including a crude and offensive pm - from a certain Dude - needed to take a time out.

Also had to do some work....

Duder

I think some of us have had to have more patience to stay with this thread than stand at CS arguing over a refund for the last few days!

vippymini

morning guys, i may have posted in the wrong place but i need your advice.

Just been to tesco with my dad and bought two phones for me and my brother for xmas, i picked up 2 of the w810i which had a £169 and when you spend £20 you get it for £147.97. when throught check outs phones have gone through at £149.99 each so OVERCHARGED by £2.00

took to customer services and they got a manager and she refused to r+r all she would do was refund the diffrence and told me they cant do it as its classed as fraud.

now rather than leave the phone i have paid the £147.97 so i have a recipt proving the they had that price plus i have the recipt they over charged us on..

do i now call head office to complain?

thanks
in advance:D

the_postman_2

Morning all + hello to the many trolls that seem to have popped up again :rotfl:

Sorry been shopping yesterday legitametely so no chance of any r+r ing

I see the circle of trust has died down? One of my crew has been invited in !!

Strange how im yet to see mine :mad: ??

Ha, ah well. Maybe im not trusted :eek:

Anyway

Loz

Go to www.thegymwebsite.co.uk/glamour and follow the instructions. You need to give you dd details so don't forget to cancel before 24th Jan otherwise you're tied into a 12 month contract!

danuk

yeah get on to head office..... whats the point of them having a policy to not adhere to it.... get on to them they will sort it out ...

beachlou

Head offices address/phone no etc are in the Tesco Misprice discussion thread 15-they should be able to help you over there. i know lots of people have had r&rs on the phones

kool-mumma

They sound like bullies!! Agree totally with Danuk.
Good luck, and don't be put off by a bad experience. Most CS are ok about the policy, if you remind them of it!!!

vippymini

i have posted spratly but will post here too

morning guys, i may have posted in the wrong place but i need your advice.

Just been to tesco with my dad and bought two phones for me and my brother for xmas, i picked up 2 of the w810i which had a £169 and when you spend £20 you get it for £147.97. when throught check outs phones have gone through at £149.99 each so OVERCHARGED by £2.00

took to customer services and they got a manager and she refused to r+r all she would do was refund the diffrence and told me they cant do it as its classed as fraud.

now rather than leave the phone i have paid the £147.97 so i have a recipt proving the they had that price plus i have the recipt they over charged us on..

do i now call head office to complain?

thanks
in advance

iwant2savemoney

vippymini wrote:

morning guys, i may have posted in the wrong place but i need your advice.

Just been to tesco with my dad and bought two phones for me and my brother for xmas, i picked up 2 of the w810i which had a £169 and when you spend £20 you get it for £147.97. when throught check outs phones have gone through at £149.99 each so OVERCHARGED by £2.00

took to customer services and they got a manager and she refused to r+r all she would do was refund the diffrence and told me they cant do it as its classed as fraud.

now rather than leave the phone i have paid the £147.97 so i have a recipt proving the they had that price plus i have the recipt they over charged us on..

do i now call head office to complain?

thanks
in advance:D

Try this thread for good advice
http://forums.moneysavingexpert.com/showthread.html?t=320565&page=167

vippymini

kool-mumma wrote:

They sound like bullies!! Agree totally with Danuk.
Good luck, and don't be put off by a bad experience. Most CS are ok about the policy, if you remind them of it!!!

i did and got told its not a policy:mad: