Tesco misprice discussion area part 15

ukdrummajor

itscheapandiwantit wrote:

North West of Brighton yes

damn...........

wlfc1

bsd wrote:

Hi all, I have been overcharged 1p on an item, but the SEL expired 5/12/06. Cust servs are currently refusing to R&R.

I have spoken to the customer services desk at the store and they refused to honour the policy on the basis that the SEL was expired. I have spoken to head office, and they have referred the matter back to a manager at the store. I went in again and once again they refused to honour the policy.

Does anyone have any advice?

I have done all the sensible things (paid cash, didn't use the clubcard, had the rest of my weekly shop on the same receipt to make it look like a genuine misprice query rather than targeted R&R). But I think the store have me marked out as a "regular" as I have had an Xbox, Nokia 6111, various PS2 & PSP games, and annuals in recent months.

strangely they have not removed the expired SEL. If anyone can suggest a plan of attack it would be appreciated - otherwise I will have to go for the simple refund & return the item.

Go for the refund !, play the long game, be invisible

ukdrummajor

bsd wrote:

Hi all, I have been overcharged 1p on an item, but the SEL expired 5/12/06. Cust servs are currently refusing to R&R.

I have spoken to the customer services desk at the store and they refused to honour the policy on the basis that the SEL was expired. I have spoken to head office, and they have referred the matter back to a manager at the store. I went in again and once again they refused to honour the policy.

Does anyone have any advice?

I have done all the sensible things (paid cash, didn't use the clubcard, had the rest of my weekly shop on the same receipt to make it look like a genuine misprice query rather than targeted R&R). But I think the store have me marked out as a "regular" as I have had an Xbox, Nokia 6111, various PS2 & PSP games, and annuals in recent months.

strangely they have not removed the expired SEL. If anyone can suggest a plan of attack it would be appreciated - otherwise I will have to go for the simple refund & return the item.

if it wasn`t a high value item and you wanted it anyway i`d forget it.........if high value then pursue it.

itscheapandiwantit

bsd wrote:

Hi all, I have been overcharged 1p on an item, but the SEL expired 5/12/06. Cust servs are currently refusing to R&R.

I have spoken to the customer services desk at the store and they refused to honour the policy on the basis that the SEL was expired. I have spoken to head office, and they have referred the matter back to a manager at the store. I went in again and once again they refused to honour the policy.

Does anyone have any advice?

I have done all the sensible things (paid cash, didn't use the clubcard, had the rest of my weekly shop on the same receipt to make it look like a genuine misprice query rather than targeted R&R). But I think the store have me marked out as a "regular" as I have had an Xbox, Nokia 6111, various PS2 & PSP games, and annuals in recent months.

strangely they have not removed the expired SEL. If anyone can suggest a plan of attack it would be appreciated - otherwise I will have to go for the simple refund & return the item.

on a 1p overcharge when they get sarcastic, i quote "every little helps" and remind them of their adverts and company policy

ginjim

bsd wrote:

strangely they have not removed the expired SEL. If anyone can suggest a plan of attack it would be appreciated - otherwise I will have to go for the simple refund & return the item.

what was the item?

ukdrummajor

by the way.....saw a misprice on mince today that i left as i was after something else.......sel.....£3.19, pack price...£3.48

if anyone wants store, pm me.....if i recognise the name i`ll reply. Got to be careful!

gypsy_queen_2

itscheapandiwantit wrote:

on a 1p overcharge when they get sarcastic, i quote "every little helps" and remind them of their adverts and company policy

haha lol

:rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl:

ginjim

if they can advertise asda 98p morrisons 99p tescos 97p
then like a previous poster has said every little helps

itscheapandiwantit

ginjim wrote:

if they can advertise asda 98p morrisons 99p tescos 97p
then like a previous poster has said every little helps

And they advertise that but it scans at £1.00 :eek:

Thieving lying b*ggers

leadhead

bsd wrote:

Hi all, I have been overcharged 1p on an item, but the SEL expired 5/12/06. Cust servs are currently refusing to R&R.

I have spoken to the customer services desk at the store and they refused to honour the policy on the basis that the SEL was expired. I have spoken to head office, and they have referred the matter back to a manager at the store. I went in again and once again they refused to honour the policy.

Does anyone have any advice?

I have done all the sensible things (paid cash, didn't use the clubcard, had the rest of my weekly shop on the same receipt to make it look like a genuine misprice query rather than targeted R&R). But I think the store have me marked out as a "regular" as I have had an Xbox, Nokia 6111, various PS2 & PSP games, and annuals in recent months.
strangely they have not removed the expired SEL. If anyone can suggest a plan of attack it would be appreciated - otherwise I will have to go for the simple refund & return the item.

By...you're a dark horse, aren't you.....all those RandRs and this is your first post on these threads.