Tesco misprice discussion area part 15

KIM

Thanks SFC_BOY and WLFC1
Much appreciated!
I cant wait to have a go now!

jasonrat

wlfc1 wrote:

You'll be fine !, and don't worry if there isn't a sign, you mention that you made aware of the policy by a really kind lady at another store (mention a very small item)

there are signs everywhere even at the checkout which tells you which methods to pay

MyUserNamesTaken

leadhead wrote:

Would you think this would also apply to this (cant remember the name of it)
vehicle licence plate recognition thing talked about 30 posts or so ago, and would Tesco's have a valid reason under DPA to request details from DVLC or whoever.

I mean...."Well DVLC...we overcharged her, and the cheeky bug*er wanted a refund"..........shouldnt hold much wate

No, Tesco would need to have a bloody good reason to get that info from the DVLC - something along the lines of a criminal offence having been committed or damage done in the car park. Tesco is not allowed to keep a record of your car number plate as a means of identifying an individual, either. They are not allowed to use CCTV footage other than for the prevention of criminal activities. As R&Ring isn't a criminal offence, the stores aren't allowed to use the footage against you, or share it with other stores. The stores are not allowed to circulate your photo to other stores, as you have not committed a criminal offence. I could go on, but I'm sure TE already knows all of this.

TaxiPhil requested the cctv footage of him from HO, (along with all other data pertaining to him held on Tesco's databases, including emails sent between staff) but never received it. He got the other stuff, mind you. A DPA request is a real inconvenience to Tesco, by the way.

sfc_boy

wlfc1 wrote:

lets be fair, I did follow that post up

Our posts overlapped, no offence meant.

josie301

Just got 2x20 Fosters (on 2 4 £16 exp 12/12)

The cs tried to refund the difference (cheeky!) when I queried was that correct policy she replied 'yes', I then told her that I thought it was to refund the product, she went 'oh....right.......ok' and proceeded to refund my remaining £16!! Success :T

I was a little shaky, but stood my ground (not normally like me at all!) and OH is very pleased!!

leadhead

MyUserNamesTaken wrote:

No, Tesco would need to have a bloody good reason to get that info from the DVLC - something along the lines of a criminal offence having been committed or damage done in the car park. Tesco is not allowed to keep a record of your car number plate as a means of identifying an individual, either. They are not allowed to use CCTV footage other than for the prevention of criminal activities. As R&Ring isn't a criminal offence, the stores aren't allowed to use the footage against you, or share it with other stores. The stores are not allowed to circulate your photo to other stores, as you have not committed a criminal offence. I could go on, but I'm sure TE already knows all of this.

TaxiPhil requested the cctv footage of him from HO, (along with all other data pertaining to him held on Tesco's databases, including emails sent between staff) but never received it. He got the other stuff, mind you. A DPA request is a real inconvenience to Tesco, by the way.

Cheers....as i mentioned above, but there seemed to be some doubt by others.

also very similar to Credit Card info.......not available

frenchman_2

KIM wrote:

Hey all
I've not yet had a go at this. I was just wondering what you actually say when you go to customer services to get your refund? Do you get many objections from the staff?


Thanks, Kim.

Give me me money !!!!! ( with a strong french accent);)

KIM

leadhead wrote:

Thats ok then....you would feel at home on here then.......lol..... please note the "lol"

Yeah, i feel right at home already!

frenchman_2

josie301 wrote:

Just got 2x20 Fosters (on 2 4 £16 exp 12/12)

The cs tried to refund the difference (cheeky!) when I queried was that correct policy she replied 'yes', I then told her that I thought it was to refund the product, she went 'oh....right.......ok' and proceeded to refund my remaining £16!! Success :T

I was a little shaky, but stood my ground (not normally like me at all!) and OH is very pleased!!

The offer end on the 12/12 so should still be runing until the end of tonight or am I missing something?

ukdrummajor

its currently messing up (2 for £16) as some stores are now doing 3 for £20 on some of the same products