Tesco misprice discussion area part 15

Constantine

Good post, 'Taken.

jediross

leadhead wrote:

With respect, did you go back to your previous post to see if it had been answered.

I knew it had, so scrolled back to find that both ginjim and Hermann, both took time to give you an answer.

There isnt much more can be said.

If you did see these answers, why didnt you "thank" them.

By thanking them, you let people know you have seen the post and appreciate the help.

Personally if it had been me that took the time to answer your post, and you hadnt acknowledged it, or responded to the answer, then I would be less likely to help you again.....but thats only my view.

Take the advice given, try another CS/Manager.....if this fails, you have the option of either returning it to another store(gaining £20 as they didnt mark your recipt), or phoning HO, with a complaint.

A lot of us have won similar cases, but in the past Tesco's have refused this, as it is clearly an operator error......which they "say" is outside the bounds of a misprice.

Hope this and the 2 previous answers help your cause.

Good Luck.

With respect I did reply to ginjim, and have now gone back and retrospectively thanked everyone who offered some advice. Sorry to have caused any form of offence.

I will ring HO and talk to them, I still believe its a misprice as I was charged more than I should have been, but will have to see how far I get with that one.

Will Tescos take the phone back if its been opened?

Paul

orainsear

kellyf wrote:

Hi

in my local tescos today and they had xbox 360 boxes with buy this and pes 6 for £279.97 but also buy this with gow for 297.87

what i would like to know if i took the xbox with the pes6 on would i get the xbox and game for this price even though its an old one and the price of the xbox 360 has gone up?
the xbox price on its own was £279.97 so i would be getting the game for nothing??

thanks

Kelly

To clarify, XBox 360 + PES 6 is one of a number of special XBox packs - the XBox packaging has a PES 6 picture on it and there is a copy of PES 6 alongside a premium console contained within (it actually states on the game packaging that it was sold as part of an XBox multipack).

The XBox 360 premium pack is just that - the premium pack - nothing else.

Although it may seem strange, the prices for the two packs are the same, therefore it makes sense to go for the PES 6 pack as you are getting a free game included.

ncrossland

I read that Tesco (and probably other supermarkets) are trialling LCD shelf edge labels which would automatically update themselves to the correct price. I reckon these will be commonplace and we'll all look back and laugh at how prices used to be printed on bits of paper! :-)

FloFlo

ncrossland wrote:

I read that Tesco (and probably other supermarkets) are trialling LCD shelf edge labels which would automatically update themselves to the correct price. I reckon these will be commonplace and we'll all look back and laugh at how prices used to be printed on bits of paper! :-)

Nothing is foolproof, probably more glitches than ever with a system like this, imagine the fun in a powercut - would we get it all for free.:rotfl:

Deedee73

FloFlo wrote:

Nothing is foolproof, probably more glitches than ever with a system like this, imagine the fun in a powercut - would we get it all for free.:rotfl:

Or when my child accidentally eats it, I don't know why he likes licking labels!

Nickygoat

ncrossland wrote:

I read that Tesco (and probably other supermarkets) are trialling LCD shelf edge labels which would automatically update themselves to the correct price. I reckon these will be commonplace and we'll all look back and laugh at how prices used to be printed on bits of paper! :-)

Yes we will.
But if anyone thinks that LED pricing is a panacea for R&R they're dreaming.
Applying a technological solution to a human error is never going to work.
And as MUNT points out above, the outsourcing of IT has made it worse.

TescoEmployee

MyUserNamesTaken wrote:

I think people really should read the Tesco Employee forum (VeryLittleHelps.com) to understand the problems faced by the stores. It goes some way to explaining why some stores are becoming more and more techy about refunding, as well as explaining why these mistakes are happening. I would go as far as to say that frustration is one of the major factors in why staff in the stores give people a hard time over refunds (even lying and being downright abusive to customers, which is never forgiveable).

Let me paint you a picture:

Tesco's helpdesk (the people the stores ring when there's a problem or they need advice) has been relocated to India, along with the IT department, etc. When stores do have a problem, it can take all day to get through to Helpdesk. Even when they do get through, they don't get the help they need and find it hard to get the person on the other end of the phone to understand what the problem is (that's if they get through at all). All pricing is done via the IT dept. now, which, as pointed out, is in India. This has lead to more and more !!!!-ups on pricing issues, as the staff are not well enough trained to handle Tesco's systems. The last few times the offers all disappeared off the system was due to incompetence by the IT dept. So, this is frustration issue number one.

Frustration issue number two: constant changes to prices. As you know, most supermarkets change promos once or so a week. This isn't the case with Tesco. They get daily changes coming down to them. We're not talking one or two items, either - we're talking hundreds and sometimes even thousands of price changes. These changes have to be done within a certain time frame. Problem is, there are not enough staff to do these changes. Also, with the !!!! ups made by IT, POS can sometimes be taken up and down, then back up again faster than a Prostitute's knickers. HO won't listen to the stores about these problems. Customers (like us ) spot the problems and end up asking for refunds. The stores then cop the blame for it, even though it's not really the stores that are to blame.

The stores are really beginning to feel the pressure of all the changes in regards to HO (IT Dept, etc). They are being pushed and pushed to breaking point and don't have the staff to carry out what is required of them. They are losing money due to these problems, yet it's not their fault. However, they get the blame. It's no excuse for poor customer service, though. I strongly feel that Tesco stores should not be spending their time looking out for persistant R&Rers, as they don't have that time to spare. If the stores keep losing money like this, HO might finally do something to help the stores. As it stands right now, however, morale in stores is lower than it's ever been before.

Tesco believes in maximising profit by minimising costs. It works to a certain extent, but when you minimise costs too much, it will start to eat into any profit you're making. It's a false economy. It's like having a car. You want to keep it on the road, but don't want to spend money on it. If you fail to maintain it, it will eventually break down. The cost of repairing the car will outweight the savings you've made over the years by not keeping up with the maintenance.

Tesco likes to think of itself as a well-oiled machine. However, it's a creaking, rusting wreck of a machine which will break down if Tesco HO doesn't start to take notice of staff and customers.

To an extent i agree with what you have written but whatever reply i put it it will ridiculed and pulled to bits as usually happens on this forum.

The reason so many staff get 'tetchy' about the r+r policy is because literally all day you are dealing with customers who after giving a full refund, being polite etc, then give you a sly smile and tell you to read this site. Many staff simply frustrated with this now make the refund process as drawn out and sometimes as difficult as possible because people have spoiled it by becoming cocky and !!!!ing staff off.

TescoEmployee

Nickygoat wrote:

Yes we will.
But if anyone thinks that LED pricing is a panacea for R&R they're dreaming.
Applying a technological solution to a human error is never going to work.
And as MUNT points out above, the outsourcing of IT has made it worse.

Tesco have been trialling this for years - I believe the trial started in the Tesco Hove Superstore, I don't think it will catch on anytime soon as a nationwide rollout

orainsear

Yep couldn't agree more with what you posted MUNT. A large factor in the issues you have raised is the lack of efficient and effective communication. Having in the past worked for a behemoth of a multi-national company, communication issues were, and still remain, a thorn in it's side. When a company reaches a certain size it can very rapidly change from a nimble and reactive entity to one with multiple layers of hierarchy and bureaucracy, something akin to a lumbering dinosaur.

The fact that Tesco are relying upon a public forum to correct their own errors is really quite incredible and clearly demonstrates the internal struggles that they must be facing.