Tesco misprice discussion area part 15

TescoEmployee

I see this board has gone very quiet for overcharges recently.........I wonder if it has anything to do with the fact that Tesco actually read this board and now act upon the information here by sending out a host message to stores detailing all the info described here, Im pleased to see that it is clearly working - Keep up the good work guys and remember to include as much information as possible in your posts!!!:beer: :j

TescoEmployee

I see this board has gone very quiet for overcharges recently.........I wonder if it has anything to do with the fact that Tesco actually read this board and now act upon the information here by sending out a host message to stores detailing all the info described here, Im pleased to see that it is clearly working - Keep up the good work guys and remember to include as much information as possible in your posts!!!:beer: :j

shimmasok

Is everyone asking about the Wii just because they just want one and they are going to be hard to get hold of or has someone spotted an R&R already??

Also does anyone know why the CS and other employees of Tescos are getting so defensive about R&R?? What difference does it make to the CS member of staff whether they give the refund or not, it is not coming out of their money and if they were to get disciplined by Tesco for following the company policy then they would surely be looking at a very clear case of unfair dismissal!

When i got my xbox360 the CS assistant was extremely nice about it and couldn't care less because it wasn't going to be coming out of their pocket!

Finally on my rant it astonishes me that anyone remotely linked to Tesco and with any knowledge of their practices on how they treat suppliers, squeezing out the local competition and the unnoticed overcharging can claim the moral high ground is beyond me.

Should a thread for arguing about the morality etc of R&R be created so we're not clogging the boards and missing out on freebies?? lol

littlel_3

Tesco_Employee wrote:

I'm new here as a registered member and I would like to thank everyone for all these money saving tips I have picked up so far...

TescoEmployee wrote:

I can assure you im not registered as anyone else - I have no need to be. As for WIIs limited stock is expected before christmas but you'll have no chance of getting one as all the staff will get them first:beer: Happy Christmas!

TescoEmployee I did not mean you I meant Tesco Employee who was on last night, there is a space in his name, sorry for the misunderstanding

FloFlo

TescoEmployee wrote:

I see this board has gone very quiet for overcharges recently.........I wonder if it has anything to do with the fact that Tesco actually read this board and now act upon the information here by sending out a host message to stores detailing all the info described here, Im pleased to see that it is clearly working - Keep up the good work guys and remember to include as much information as possible in your posts!!!:beer: :j

We're all off in a secret forum discussing r&rs, glad to see your as up to date as Tesco. Bet the totals for r&r aren't down lately - check it out.;)

devild_2

Maybe it's because the shelves are empty as employees are too busy double posting to stock them

Constantine

brindles01 wrote:

I have just had a vision of the 'ever so efficient' Constantine racing down to his/her Games section and removing ALL traces of WWF Smackdown XBox before the inevitable rush starts.

I love it when you fantasize about me, brindy

kellywelly_2

306NOTOUT wrote:

What makes me laugh is the fact that the Tesco Employee is saying that they will remove the policy due to abuse which will prevent genuine customers getting what they are entitled to.

Really?

Holy smoke, you mean there are CS staff who actually give you the money back without you having to ask for it? What about "I will just give you the difference sir" or "I will take the 10% of the phone" or "I will refund the amount back onto your card and then charge you the reduced price?"

You can do a survey on this thread and I bet 99% of us have heard one of the above in our time from a Tesco Employee.

So dont come on here saying that it will affect genuine customers because that is total nonsense. Thousands of Tesco shoppers get over charged every day, a small amount of them will notice they have been over charged and wont know the policy exists so will just take the difference. A even smaller amount of people will know the policy and CS will them put them off with crap like "Oh it does not apply to electrical items"

I have been a price controller and it is not a difficult job. Systems were in place to ensure the prices were changed and that Multi buys were working, it is not rocket science !!!!!! just ask Constantine.

I totally agree with the above post, my partner came home yesterday and told me that the woman in front of him had an overpriced mobile and she was offered and accepted the difference, after being smacked around the head for not seeing what phone it was, I asked my hubby what he was doing at CS and he said that yet another one of our points tokens ( that we had bought the item for ) I might add was not scanning again. He was very frustated as the CS girl made him take the meat out of his bags and added items up on calculater just to make sure he had spent the correct amount, as if he would go and que at CS for 5 mins if he did not have a legitimate reason. TBH I think Tesco CS have a new item on the training schedule, item 666 how to exhasperate your customer as much as possible so they will think twice before daring to approach CS desk again!
Tesco CS staff are obviously encouraged not to honour the policy if they can get away with it.

ginjim

TescoEmployee wrote:

I see this board has gone very quiet for overcharges recently.........I wonder if it has anything to do with the fact that Tesco actually read this board and now act upon the information here by sending out a host message to stores detailing all the info described here, Im pleased to see that it is clearly working - Keep up the good work guys and remember to include as much information as possible in your posts!!!:beer: :j

if you can read then you will notice that it isnt quiet its just that we dont need to repeat overcharges made by tescos
dont forget pwople are still picking up xboxes, games, mobile phones, salmon freezers full of pork and sirloin, chocolates and not to mention shelves of dvds

MyUserNamesTaken

I think people really should read the Tesco Employee forum (VeryLittleHelps.com) to understand the problems faced by the stores. It goes some way to explaining why some stores are becoming more and more techy about refunding, as well as explaining why these mistakes are happening. I would go as far as to say that frustration is one of the major factors in why staff in the stores give people a hard time over refunds (even lying and being downright abusive to customers, which is never forgiveable).

Let me paint you a picture:

Tesco's helpdesk (the people the stores ring when there's a problem or they need advice) has been relocated to India, along with the IT department, etc. When stores do have a problem, it can take all day to get through to Helpdesk. Even when they do get through, they don't get the help they need and find it hard to get the person on the other end of the phone to understand what the problem is (that's if they get through at all). All pricing is done via the IT dept. now, which, as pointed out, is in India. This has lead to more and more !!!!-ups on pricing issues, as the staff are not well enough trained to handle Tesco's systems. The last few times the offers all disappeared off the system was due to incompetence by the IT dept. So, this is frustration issue number one.

Frustration issue number two: constant changes to prices. As you know, most supermarkets change promos once or so a week. This isn't the case with Tesco. They get daily changes coming down to them. We're not talking one or two items, either - we're talking hundreds and sometimes even thousands of price changes. These changes have to be done within a certain time frame. Problem is, there are not enough staff to do these changes. Also, with the !!!! ups made by IT, POS can sometimes be taken up and down, then back up again faster than a Prostitute's knickers. HO won't listen to the stores about these problems. Customers (like us ) spot the problems and end up asking for refunds. The stores then cop the blame for it, even though it's not really the stores that are to blame.

The stores are really beginning to feel the pressure of all the changes in regards to HO (IT Dept, etc). They are being pushed and pushed to breaking point and don't have the staff to carry out what is required of them. They are losing money due to these problems, yet it's not their fault. However, they get the blame. It's no excuse for poor customer service, though. I strongly feel that Tesco stores should not be spending their time looking out for persistant R&Rers, as they don't have that time to spare. If the stores keep losing money like this, HO might finally do something to help the stores. As it stands right now, however, morale in stores is lower than it's ever been before.

Tesco believes in maximising profit by minimising costs. It works to a certain extent, but when you minimise costs too much, it will start to eat into any profit you're making. It's a false economy. It's like having a car. You want to keep it on the road, but don't want to spend money on it. If you fail to maintain it, it will eventually break down. The cost of repairing the car will outweight the savings you've made over the years by not keeping up with the maintenance.

Tesco likes to think of itself as a well-oiled machine. However, it's a creaking, rusting wreck of a machine which will break down if Tesco HO doesn't start to take notice of staff and customers.