e.on Fixonline 8 - question for e.on Company Representative on alternatives?

johnatho

Scotland has 2 regions, Scottish Power and Hydro Electric, where all the hydro electric power stations are, hence Hydro Electric.

I am in the Hydro Electric region

northerngeezer

Malc, if you're listening, just to let you know I'm another very happy E.ON customer thinking of leaving in July.

jollyme

Malc, Ditto northerngeezer's comment above.

marshallka

I am going to wait until my contract ends and HOPE that EON get their act together just before. I don't want to leave either but if they have no cheaper alternatives then needs must.

benny5

Another name to that ever increasing list of ‘soon to be’ ex-E-On customers.

emeraldbugle

and me ....soon to be leaving

ystalyfera

E.ON_Company_Representative:_Malc wrote: »

Hi LOOBYLOO

I'm pleased you've been happy with Fixonline 8 but sorry you're leaving.

You'll continue to receive the relevant discounts on all bills except for the last one.

If you enter readings today and request a bill, you will receive the discounts on this bill even though you've told us you're leaving.

A bill issued in 4 weeks time should also contain your discounts unless it turned out to be the last bill. As you say, switches take a while to go through, so it's unlikely this will be the last bill although I've known them complete in 4 weeks.

Just a quick heads up; once the switch is in progress, you will not be able to enter readings through the website. You'll need to call us with these and request a bill this way.

If the switch completes before the end of the contract on 1 July 2011, you will be liable for the cancellation fee. This will be on the final bill.

Hope this answers your questions LOOBYLOO and sorry again you're leaving. Give me a shout if anything is still not clear as will be happy to help.

Malc

will you be able to see what rate your on online?i give frequently put readings on line and was in credit by a lot.Asked if i could have the cash no problem at all.Main reason for this amount i had was the new heating system i've put in a rated and tvr's on all rads.Its made a big diff,but my darling wife does all our money stuff in the house so she's happy to keep paying what we are,if we are going to get cash back this easy.Thing is i haven't a clue what rate we are on will it tell me online in my account.Sorry to sound so dense....Cyril

Xstyle

I have E-ON Fixonline 8, expiring 1st July. I am not sure where I should move to. Would like fixed. Using a comparison site it came up with nPower v22 as cheapest, which is £110pa more than E-ON currently. Not sure what my rates goes to with E-ON Energy Online, over £250 more than currently I think. nPower has a standing charge though, and it's variable.
I have worked out my usage as 33,500 kwh GAS annually, and ELEC 5000 kwh. Could go higher in the coming 12 months as someone will be home all the time now. Currently paying around £1200pa.

It was in the BBC News at 10 last night that energy prices are going up by 15% in the next couple of months, increwase in inflation too, and that means by 1st July the rates of competitors would be EVEN higher!!!

1st July = Doomsday!

grizzly1911 wrote: »

One final question Malc if I may....

If we opted for say OLS7 now could this be invoked post OLF8 maturity. No exit fee, discounts maintained and we get the "best" possible deal if we decide to stay?

There is a post on another thread here by Neil Charnock:
https://forums.moneysavingexpert.com/discussion/comment/43557990#Comment_43557990

neilcharnock1977 wrote: »

Sometimes it can be tricky to balance changing supplier and tarriff end date and you can be stung with the cancellation fee if you dont time it correctly.

My advice is too ask your new supplier for the expected SSD ( supply start date) and compare it to you tariff end date.

Or an easier option is to put the request in to your new supplier to change and then contact e.on to remove you from the online tariff and to put you on the cheapest non online tariff such as discount energy or track and save for example.

As you have changed tariff internally first with e.on and not changed supplier then the cancellation fee does not stand ( it is a loophole worth knowing ) you can do this with any supplier to get out of the canellation fee just swicth tariiff and move suplier pretty quick to get the best deal.

I work in the energy sector and regualrly do this .. e.on will not tell u about this as they cash in on the cancellation fees as if e.on are not making enough money

Hi Malc / Helena (or other E-ON MSE rep)
What are your views on this please?
Look forward to hearing from you.
Many thanks,
Xstyle

E.ON_Company_Representative:_Helena

ystalyfera wrote: »

will you be able to see what rate your on online?i give frequently put readings on line and was in credit by a lot.Asked if i could have the cash no problem at all.Main reason for this amount i had was the new heating system i've put in a rated and tvr's on all rads.Its made a big diff,but my darling wife does all our money stuff in the house so she's happy to keep paying what we are,if we are going to get cash back this easy.Thing is i haven't a clue what rate we are on will it tell me online in my account.Sorry to sound so dense....Cyril

Hi Cyril,

You can view your current tariff when you log in to your online account, on the 'your account page'.

It also shows you on the bill, when you view this.

Hope this helps.

Helena

victor2

Thought I'd understood all of this discount business. I was on FixOnline 7, which has now ended and I've arranged to switch to EDF. I was assured on here and by email from E.On that I would still get the discount up to the end of Fixonline, but assumed I would not get it on the standard EnergyOnline tariff they have now put me on. So, I phoned today to request a bill, before my final bill as changeover is due in about a week. It's not that critical and the discount would not be much, but I thought I'd try. So, I got confirmation that I would still get the discount on the FixOnline tariff, they took my readings, but said I can't request a bill now as one is not due until my final bill when I leave. However, the man said I would still get the EnergyOnline discount up to the time of leaving. Don't believe it, but will be interesting to see when I do get it.