e.on Fixonline 8 - question for e.on Company Representative on alternatives?

grizzly1911

solorize wrote: »

I just called them up and they said if I wanted to switch
over to the Fixed Price 5 product then I would need to
call them back and ask for them to "Forward date" the
start of the Fixed Price 5 to when my current Fixed Online 8
deal finishes (1 July).

I also got them to confirm my annual usage for gas and
elec. So I went back on the comparison sites to check
again and it did not change much.

So I called them back up to go ahead with the switch
and they close for business at 16:00 on a Saturday!!
(even tho the paperwork I got through the post says
they are open untill 18:00 on a Saturday)Just my luck!

I will have to give them a call on Monday
now and hope nothing changes by then!

Seems like a good enough reason to move on -it's an omen;)

ajbell

Ive just started the switch from EON Fixonline 8 to EDF fix 2014 and
would like to know how i go about requesting a bill now in order to get most if not all of the discount before the switch.

Doc_N

ajbell wrote: »

Ive just started the switch from EON Fixonline 8 to EDF fix 2014 and
would like to know how i go about requesting a bill now in order to get most if not all of the discount before the switch.

Just log into your account, put in the meter readings, and you'll find an option to request a bill.

daisysdad

Took the plunge and shifted onto fixed price 5 (from saveonline 2). Interested to see if i still get my discount on final bill, have 14 days cooling off period. I like the fact there is no exit penalty on this plan.

victor2

ajbell wrote: »

Ive just started the switch from EON Fixonline 8 to EDF fix 2014 and
would like to know how i go about requesting a bill now in order to get most if not all of the discount before the switch.

Doc_N wrote: »

Just log into your account, put in the meter readings, and you'll find an option to request a bill.

Make sure you do that before the end of the EDF cooling off period, as E.On will lock your account once they know you're leaving and not allow you to request a bill.

solorize

Just called up this morning and switched to the "Fixed Price 5" costing me £101pm
instead of £74pm when I was on the "Fixed Online 8"

Ive got them to forward date the switch so that I maintain the
maximum discount too.

E.ON_Company_Representative:_Helena

Hi guys,

I'm sorry I haven't replied, I can see some posters asked where I was last week, I was called away from the office last week due to some unfortunate circumstances.

I want to just clarify the points I have made earlier in the thread and to assure you that these are correct.

E.ON withdrew its Price Protection products from sale a few weeks ago. The FixOnline 9 tariff is also no longer for sale and customers can not change on to this now.

I know there was confusion around these tariff's and our advisors have been re-briefed to ensure they know what is and what isn't available.

We currently offer Fixed Price 5 which fixes prices until 1 July 2013 and Age UK Price Protection April 2013. You can see the full details on the E.ON website, as I can't post these.

I am sorry that there has been confusion around our products and also for the bad customer service some of you have had from us.

I hope I have been able to make this clearer.

Helena

IsaCream_Man

solorize wrote: »

...Ive got them to forward date the switch so that I maintain the maximum discount too.

Did you mean you moved the switch to the 1st July, the end date of FixOnline 8?

barnabee

Eon phone lines very busy but have in the past few minutes also gone to fixonline 5. I am currently on fixonline 8 and they will not effect the change until 1st July so I can get my discounts etc. I have found cheaper suppliers but have had good service from Eon over the years. Just wish I could win one of their competitions!

daisysdad

My saveonline 2 doesn't run out until August, probably going to lose discounts but dont want to risk fixonline 5 being removed and replaced with something horrendous. Haven't done all the maths but hoping it was the right move to jump now.