Kwit Fit nightmare

jim22

"I really do hope you have a smash". Hammyman, I'm sure your better than that comment.

michaelvintner

EleanorRig wrote: »

I was driving my car on Friday and when I hit the brake the pedal went to the floor before it worked. This hadn't happened the day before and I hadn't made any sudden brakes at all.
I took it to Kwik Fit (as it was a bank holiday and my regular garage was shut) and they spent 6 hours looking at it (Kwik?) then rang me back to tell me that it would need discs pads pipes drums (basically everything related to brakes) totalling £700
I thought this strange as my car had passed its MOT just the week before and the garage I use didn't mention my discs or pads being in need of change.
Needless to say I picked my car up from Kwik Fit and when I drove it home it made a strange clunking sound which it didn't before hand.

After reading online reviews about Kwik Fit I now see that they are notorius for ripping people off and I'm really worried that they've actually done more damage. Anyone else had similar experience?

Lets be diplomatic here, Kwik Fit are not notorious for ripping people off but you need to know what needs doing before you go there. I would use them for changing a wheel but that is about it.

If your car past it MOT a week before then it is oviously not an unroadworthy shed. I think your first point of call should be either the garage that issued the MOT or a garage that you use regularly. Have any warning lights come on, on the dash. Have you checked the brake fluid.

As for driving back from quick fit I probably would have done the same but very slowly with my hazard light on. When you drove back how did your brakes feel, were they working properly?

Tucker

My brakes haven't worked for months now, but it's completely safe if you know what you are doing.

It's only the cats and vermin I just don't see with my eyes being so bad these days, but the teechnique of stopping on time is easy if you steadily curb the tyre until it comes to a complete stop.

Some of you lot go on as if I'd be continually peeling of carcus after carcus from the front bumper. Absolute nonesense............!! Most fall off in time or I just screach round a corner and than clears things for a little while.

Now before anyone has a hissy fit, the MOT is due in September so I'll sort them out the week before, never failed one yet!

Whoooops, got to go, this is my junction!!

Hammyman

jim22 wrote: »

"I really do hope you have a smash". Hammyman, I'm sure your better than that comment.

I meant it. People like the OP need to have something happen to bring home the seriousness of their actions because they're too stupid to work it out for themselves.

Ideally they'd plough into someone uninsured as well.

[Deleted User]

I must say I am shocked at Kwik Fit.

My sister took her car to a Kwik Fit centre on Saturday for an MOT which was booked and paid for online for £25 using a discount voucher.

Car passed MOT with just one advisory which she already knew about. Which was low tread on one of the tyres. They didn't try and sell a replacement tyre or anything either.

I was gob smacked as I've always had them down as crooks.

I still won't use them though.

EleanorRig

michaelvintner wrote: »

Lets be diplomatic here, Kwik Fit are not notorious for ripping people off but you need to know what needs doing before you go there. I would use them for changing a wheel but that is about it.

If your car past it MOT a week before then it is oviously not an unroadworthy shed. I think your first point of call should be either the garage that issued the MOT or a garage that you use regularly. Have any warning lights come on, on the dash. Have you checked the brake fluid.

As for driving back from quick fit I probably would have done the same but very slowly with my hazard light on. When you drove back how did your brakes feel, were they working properly?

No warning lights, and the brakes were working, just softly (as I keep pointing out )
And of course I drove very slowly, goes without saying.

The AA man who towed me to my garage yesterday told me there was no leak, the fluid was full and it was most likely the master cylinder.
Interestingly, reading the brake report Kwik Fit gave me it circles everything (pads, discs calipers, pipes, bearings) needs changing, it also said there was no fluid, blatant lie. And get this, the master cylinder is fine!!
I am waiting to hear back from my garage later today.

Hammyman, poppet, I'm sure you know an awful lot more about everything than I do, you are, afterall, a man. I can only dream of having your insight and discernment. *Sigh*

cyclonebri1

bigjl wrote: »

Actually £700 isn't that bad.

She said it needs discs, pads, shoes, drums and pipes.

Front Discs £100 a pair
Front pads £50 a set

Rear Drums £125 a set
Rear Shoes £60 a set
Rear Wheel Cylinders £40 a pair.

This is before we even consider anything like labour.

I assume they also mentioned the master cylinder/


This isn't about KwikFit it is about the fact the OP thinks a car shouldn't need £700 spent on it so soon after an MOT, she has then read unsubstantiated drivel written by those that know nothing complaining about KwikFit.

Anybody that has worked in the motor trade at the lower end, rather than main dealer or fleet motors that is, will adopt the same attitude to quoting repairs.

If anybody thinks a garage as large as KwikFit would quote for front pads only is living in dream land.

Or more likely has never had to deal with the average punter these days.

The term, Internet Know All, springs to mind.

I have known several blokes that will give a punter they think is going to be a pain in the harris what we used to term a "f**k off quote", a quote so high that you could ensure there was no chance of comebacks if the job was booked, but more likely the punter told you to "f**k off".

Bye, bye, take your headache somewhere else.

I would also make them sign a disclaimer that the car shouldn't be driven, if the car was really dangerous I would phone the old bill. They would have a chance to nick the halfwit puttig other safety in danger, Simples.

Your right it isn't that bad up to a certain point.

And that's when quixkrap are involved. The balance of probabilities then suggests the work does not all (if any) need doing and it is either a deliberate ploy to rack up the bill or simply a scattergun/change the lot approach that an unskilled workforce would adopt.
If anyone actually thinks this outfit employs mechanics then they need to do some research.:eek:

Regarding the driving with less than perfect brakes.
I agree with another poster that many of us have had similar issues and have limped home.
Unfortunately the op has made such a song and dance about her ability to due this that it has attracted the flak it deserves, fact:(

EleanorRig

My garage rang, apparently it isn't the master cylinder, it's the brake pipe. He said the reason it wasn't spotted on the MOT is because it was outwardly fine. Hmm, not sure whether that's acceptable, BUT, his quote was £150 as opposed to £350 (for just the brake pipe at Kwik Fit)
Should I question their failure to notice this?

victor2

EleanorRig wrote: »

My garage rang, apparently it isn't the master cylinder, it's the brake pipe. He said the reason it wasn't spotted on the MOT is because it was outwardly fine. Hmm, not sure whether that's acceptable, BUT, his quote was £150 as opposed to £350 (for just the brake pipe at Kwik Fit)
Should I question their failure to notice this?

Just get it repaired. Anything can fail after an MOT. It's just a check on things as they appeared at the time of the test.

cyclonebri1

EleanorRig wrote: »

My garage rang, apparently it isn't the master cylinder, it's the brake pipe. He said the reason it wasn't spotted on the MOT is because it was outwardly fine. Hmm, not sure whether that's acceptable, BUT, his quote was £150 as opposed to £350 (for just the brake pipe at Kwik Fit)
Should I question their failure to notice this?

A couple of things, metal brake pipes will only rot from the outside, to say it's gone from the inside is giberish. More like it was the top/hidden side of the pipe and they missed it:eek:. And £150 for a single brake pipe is ludicrous.

If buy some chance it was a flexible brake hose, again it more than likely would show signs of cracking on the outside although internal failures are not unknown. However a single flexible brake hose will cost the garage no more than £10.