Steer well clear - Littlewoods let us down on Mothers Day

wolfwanderer

My daughter has just left really upset because she's waited here all day for the chocolates and flowers ordered for her Mum to arrive and they haven't been delivered.

The website didn't advertise the fact that delivery could happen at anytime before 9pm. (What possible use is that?)

And it certainly didn't mention that, actually, they won't be delivered at all!

Absolutely disgraceful.

Of course they'll tell us they tried to deliver but no-one was in.
Actually, my daughter waited here all day but that won't matter.

kim_h

Littlewoods let us down to. Flowers and chocolates to my mother and my boyfriends mother didnt arrive!! when I called up I was told I had to wait until 9pm before i could report them as undelivered. These flowers were also supposed to be from my sister who lives in Japan. Very dissapointing.

please join my facebook group and spread the word. just search 'littlewoods ruined our mothers day'


:mad:

wolfwanderer

No sign of a response from the Littlewoods rep on this website yet?

Picks and chooses the posts to respond to eh?

Freddie_Snowbits

Personally, the shops should be closed on Sunday, together with the deliveries.

wolfwanderer

Freddie_Snowbits wrote: »

Personally, the shops should be closed on Sunday, together with the deliveries.

Mmm useful...

aheaton46

Come off it - while it's poor service that they let you down, do you really expect a company rep to be on here 24/7?

sirmarcus

Suggest you complain to Mark Newton-Jones, Shop Direct (Empire Stores, Great Universal, Kays, Littlewoods, Very, Marshall Ward, Woolworths) Chief Executive, via sending him an email to [EMAIL="mark.newton-jones@shopdirect.com"]mark.newton-jones@shopdirect.com[/EMAIL].

Good luck.

wolfwanderer

If they pick and choose the posts they respond to, I question why they are allowed here.

Their website doesn't mention the fact that there is a risk that Littlewoods won't honour the contract despite debiting your account.

And this website allows them to have a 'rep' on here to respond to some complaints - just some.

wolfwanderer

sirmarcus wrote: »

Suggest you complain to Mark Newton-Jones, Shop Direct (Empire Stores, Great Universal, Kays, Littlewoods, Very, Marshall Ward, Woolworths) Chief Executive, via sending him an email to [EMAIL="mark.newton-jones@shopdirect.com"]mark.newton-jones@shopdirect.com[/EMAIL].

Good luck.

Ah... really useful advice.

Thanks sirmarcus!

aheaton46

wolfwanderer wrote: »

If they pick and choose the posts they respond to, I question why they are allowed here.

And this website allows them to have a 'rep' on here to respond to some complaints - just some.

You posted at 9:37 on a Sunday night. Twenty three minutes later you criticised the Littlewoods rep for not responding.

Do you really expect a company rep to be on here 24/7?
Do you respond to work emails no matter what time of day or night they are received?

aheaton46

wolfwanderer wrote: »

Ah... really useful advice.

Thanks airmarcus!

Presumably if he doesn't reply within 20 minutes you'll be annoyed with him too