Woolwich Bank Charges (merged)

mjr30

Hello, Hope someone may have the answer to my question. . .

I incurred alot of charges(£1000 +) for going into my un-authorised overdraft limit whilst banking with the Woolwich but now that the Woolwich is no more and been taken over by Barclays will i still be able to claim these charges back?
Can Barclays get my statements covering the past 6 years which i had with the Woolwich?

Thanks for reading!

BABYQ333

I would like some advice please. My mother used to bank with Woolwich that has now been taken over by Barclays. Although claiming bank charges is on a pending court case, just to get the ball rolling, how / who would she have to apply to, to claim back her bank charges. Thanks

solfer

I used to have a Woolwich current account (little used) which was transferred over to Barclays when they merged.

This account, although open has been sitting around with just pennies in it, when I mistakingly used the switch card instead of one of my others for about 7 quid.

As soon as I realised (the next day) I transferred money in from another account, but as expected, got a letter from Barclays within a couple of days confirming a £30 Paid Referral Fee for going overdrawn by more than £5

I presume they won't let me close the account until I've paid them the Paid Referral Fee...?

solfer

No, not at all. But it's £30 I can ill afford, all for a genuine mistake.. Not that they're bothered about that.

mo7881

Bloody ridiculous... makes me wanna start my own bank!

ellissa

Hi guys

I've sent my subject access request and received statements. Now at the stage where I've totalled up how much they owe me and want to send a letter asking for it back. Which address do I send it to? My branch or a main address???

It is an old Woolwich account

I know the addresses are on here somewhere but I've spent half an hour trying to find them and now must ask for help.... anyone... please!

Edinburghlass_2

welshcakes wrote: »

Hi Smurdoch

For all Woolwich customers, you can use Barclays for correspondence and telephone enquiries.

When sending you Subject Access Request:

Peter Townsend
Barclays Data Protection
Barclays Bank Plc
Radbroke Hall
Knutshall
Cheshire WA16 9EU

40 Days and still no statements?

A free phone number for anyone who hasn't received list of transactions within 40 day deadline: 0800 282390

Barclays are currently quoting a 5 day turn around for sending out your List.

REGISTERED ADDRESS FOR COURT ACTION ETC:

Barclays Bank plc
Head Office Customer Relations
1 Churchill Place
London E14 5HP

Customer Service Complaints:

Mike Brophy is head of customer relations
Tel 0207 116 4561 or 0800 282 390


Once you have started court action:

Barclays Legal & Compliance
Litigation & Disputes
Level 29
1 Churchill Place
London E14 5HP

Advance Stages of Court (to try and negotiate settlement etc):

Krysta Campbell
Direct Line :02071164753
Fax 01452 638359
[EMAIL="Krysta.campbell@barclays.com"]Krysta.campbell@barclays. com[/EMAIL]

This post should help with the old Woolwich accounts. Or not when I actually read it, send it or hand in to your local branch and then when they reply you can use the address they give.

solfer

Well... I wrote to customer complaints and stated the facts. Just had a reply today telling me they've refunded the £30 as a gesture of goodwill

charlieburford

Hi,

I used to have a Woolwich account (which was merged with Barlcays) does anyone know who I write to with regards to reclaiming charges from my Woolwich account. I take it that it is Barclays but just want to be sure before I write the letter.

Many thanks

Charlie

Edinburghlass_2

You'll find the addresses in these previous posts.