Free £15 Boots voucher and Lovefilm DVD rental trial

hollydays

WELSH-DRAGON wrote:

I finally had a response from Lovefilm and this was it:

Thank you for your recent e-mail. We regret to inform that you are not eligible to avail this offer as you need to have an account active for 30 days after registration to claim the £15 voucher. We see that you have cancelled the account on 10/01/2007 within the 21 day free trial.

What do other suggest do I complain to lovefilm again or try Boots ?

cheers Welshy x

Boots definitely.Query the change of terms and conditions .see my post 414

shanti

I had a phone call from lovefilm (after I had contacted Boots and threatened legal action) saying that they would refund me the monthly fee they wrongly took from me and I also received 2 free odeon cinema tickets but not the boots voucher. Had pretty much given up on the boots voucher anyway. It seems to get any response from these people, you have to go through boots - good luck!

codger

Email received yesterday from Lovefilm:


We apologise for the delay in recieving your voucher. We are currently dispatching them and ask for your to allow a further 10 days for it's receipt.

We are sorry for any inconvenience this may have caused.


Kind regards

BoC163

codger wrote:

Email received yesterday from Lovefilm:


We apologise for the delay in recieving your voucher. We are currently dispatching them and ask for your to allow a further 10 days for it's receipt.

We are sorry for any inconvenience this may have caused.


Kind regards

I'm still waiting for the voucher promised to me by e-mail on the 9/1/07...although they did say two weeks....

Also I've just received a letter from the Royal Mail to complete regarding my 2nd DVD that Lovefilm say they sent me out on 8/12/2006 and I never received (although the first arrived at my address no problem??), so far though they have never tried to take any money out from the details I provided on registration. I just hope that very soon I never have to hear the name Lovefilm again :mad:

Nienna_2

I actually received my Boots vouchers! They turned up last week but I started the trial about 2 months ago. I'd given up and just thought it was good I got to see some films for free anyway.

Don't give up hope, they may turn up yet

The way to do this seems to be to only watch up to 5 films and then return the last one after the 30 days are up, thereby using the 21 days or 6 films - whichever is first clause. Then you have an active account for 30 days and won't get charged for watching over 6 films.

purplestar133

codger wrote:

Email received yesterday from Lovefilm:


We apologise for the delay in recieving your voucher. We are currently dispatching them and ask for your to allow a further 10 days for it's receipt.

We are sorry for any inconvenience this may have caused.


Kind regards

That's interesting...Sounds hopeful doesn't it? They said they'd send mine out within 21 days...why would it take that long? I just don't believe them, so I'm going to ring Boots tomorrow anyway.

purplestar133

Yay!:j

Given up on Lovefilm so just rang Boots and they put me through to a Senior Advisor- she took my address straight away and said she'd send me out my vouchers from there!

She said there had been a number of people who had signed up and, because they cancelled, haven't got the vouchers because they've cancelled before a certain time and "it doesn't state this is in the terms and conditions". Something to that effect.

So she knew without much explanation from me what the situation was. I only hope that Boots' big managers who come up with these schemes actually listen to their frontline staff about the amount of complaints they must have had about this and don't run a similar scheme with Lovefilm again.

It's such a relief to talk to a human being (apart from MSErs obviously!) who has actually made an effort to help. THAT is the type of customer service we all should have had from the beginning.

At this point, if you're waiting for your vouchers, I would suggest ringing Boots (0115 918 2000), they were really helpful. Even if they don't send you the vouchers out themselves for some reason, I still think it's really important that they get a direct sense of how many people have been messed around by Lovefilm with this offer.

Just have to wait and see if my vouchers turn up now. But somehow...I trust Boots more than Lovefilm, funny that....

codger

purplestar133 wrote:

Yay!:j

Given up on Lovefilm so just rang Boots and they put me through to a Senior Advisor- she took my address straight away and said she'd send me out my vouchers from there!

She said there had been a number of people who had signed up and, because they cancelled, haven't got the vouchers because they've cancelled before a certain time and "it doesn't state this is in the terms and conditions". Something to that effect.

So she knew without much explanation from me what the situation was. I only hope that Boots' big managers who come up with these schemes actually listen to their frontline staff about the amount of complaints they must have had about this and don't run a similar scheme with Lovefilm again.

Well done, purple; good to know that your experience bears out deano's.

As to Boots not running a similar scheme with Lovefilm again though, I think it's important to be clear that this is actually Lovefilm's scheme: the only involvement Boots will have is on the basis of whatever fee-per-voucher Lovefilm has committed to pay it.

In theory, an incentive scheme like this should work because whatever a company is paying out for each voucher should be more than covered by income from new subscribers.

Problems of an expensive kind only set in when the marketing department's math is all wrong, and the company is stuck with a bill which it suddenly realises cannot be financed. In such a situation, it can then decide to grin and bear it. Or it can try to figure out a way of ducking the cost, by ducking its obligations.

Where Lovefilm's £15 scheme is concerned, it is, as we know, just another instance of the company's drive to dominate the DVD rental market.

It has a 'partnership programme' which it obviously pursues with great vigour, and which should reap it the PR benefit of being seen to be a player of the same calibre as those partners whose brand names appear in Lovefilm promotions.

For example, I have just completed a highly satisfactory purchase with Comet, in the wake of which Comet has now offered me a goodwill gift of a free 10 DVD trial with Lovefilm. So Comet's a Lovefilm partner now, risking nothing other than its good name; and how -- Comet marketing bosses must at some stage have mused -- can that ever be affected by association with something so uncontroversial as an outfit that rents out DVDs by post????

The fact that Boots is now supplying £15 vouchers to Lovefilm International customers for no material advantage of its own suggests that it has come up with its own answer.

doodah

Thank you for contacting us about the online offer on Lovefilm.com. I'm sorry to learn that you have not received your £15.00 Boots voucher.

On the behalf of Lovefilm I would like to apologise for this oversight. Can you please forward to me your full address and I will be happy to send a £15.00 Giftcard to you.

I look forward to hearing from you. Thank you again for taking the time to contact us . Should you have any further concerns please call me on the number below.

Yours sincerely

Sara Kusinsh

Boots Customer Care
woohoo

codger

doodah wrote:

I'm sorry to learn that you have not received your £15.00 Boots voucher.

On the behalf of Lovefilm I would like to apologise for this oversight. Can you please forward to me your full address and I will be happy to send a £15.00 Giftcard to you.

Should you have any further concerns please call me on the number below.

Yours sincerely

Sara Kusinsh

Boots Customer Care

Well done doodah -- and especially after all the daft emails you received from Lovefilm.

But that's another £15 off poor old Boots' profits, made even worse by the fact that Boots is now having to apologise "on behalf of Lovefilm".

Oh to have been a fly on the wall when Lovefilm's top management began taking telephone calls from from Boots -- actually, are probably still taking 'em today.

In view of the fact that Martin's pretty busy and that Boots is now "rescuing" MSErs at its own expense, it might be best not to contact Lovefilm at all (why waste your time, Martin? :money: Enough of us here have already wasted more than enough on this absurd outfit.)