Free £15 Boots voucher and Lovefilm DVD rental trial

deanos

Well if you actually rented out a DVD then you must have as you cant get one until you do !

hollydays

Doodah see post number 414 or 420
Am quite tempted to get a friend to email them saying "i want to rent a dvd,but do not want to add 10 dvds to my list",just to see what they say!

WELSH-DRAGON_2

I finally had a response from Lovefilm and this was it:

Thank you for your recent e-mail. We regret to inform that you are not eligible to avail this offer as you need to have an account active for 30 days after registration to claim the £15 voucher. We see that you have cancelled the account on 10/01/2007 within the 21 day free trial.

What do other suggest do I complain to lovefilm again or try Boots ?

cheers Welshy x

mishkanorman

Ive sent an email to boots now, thanks again to hollydays, after another email today claiming that as my account is no longer active i am not entitled to the voucher.

Its become the principal of it now, i know that i did everything to the letter so they ARE gonna give me that bloomin voucher


mishka

WELSH-DRAGON_2

I've emailed Boots and await their response

Welshy x

codger

WELSH-DRAGON wrote:

I finally had a response from Lovefilm and this was it:

Thank you for your recent e-mail. We regret to inform that you are not eligible to avail this offer as you need to have an account active for 30 days after registration to claim the £15 voucher. We see that you have cancelled the account on 10/01/2007 within the 21 day free trial.

What do other suggest do I complain to lovefilm again or try Boots ?

cheers Welshy x

Been away for a few days so haven't had time to catch up with postings here. Re Welshy's situation: Lovefiilm knows very well what the terms & conditions of the offer were, because Lovefilm wrote the terms & conditions.

The company is doing everything it can, in any way it can, to breach a contract it is presumably finding too expensive to fulfil -- after all, it has contracted with Boots to supply the vouchers, and is paying for 'em, much as Hoover had to bear the cost of its equally misjudged 'free US flights' promotion.

I have emailed Lovefilm about my own voucher. So far, no response, despite my screenshot showing Lovefilm's commitment to answer all emails "within 24 hours".

I will email again next week. If the outcome is not satisfactory, I have compiled information from this thread and others on the Internet and will pass that compilation to Trading Standards, coupled with any complaint I may have to make. I'm also looking at the OFT's role as the last time I dealt with their staff (on a quite different matter) they were exceptionally helpful and took action very quickly. Whether or not Lovefilm is a subject for OFT overview, I don't know. But I plan to find out.

I will also be asking Boots -- and not its customer service department, either -- what on earth it thought it was doing, associating its hugely valuable brand name with so self-evidently worthless a brand as that of Lovefilm International.

* PS: it may be too late for many here, but could I recommend everyone, whether they're dealing with Lovefilm or anyone else when it comes to an online offer, to:

SAVE A SCREENSHOT OF YOUR REAL-TIME TRANSACTION

I use Screenhunter, it's free software and works fine for me -- much better than the standard 'print screen' key.

Lovefilm should serve as example enough -- what with its repeated 'excuse' (actually, there's another, less kind, and more accurate word than that) that customers breached their contract by not having 10 DVDs on their list -- for the importance of the screenshot to be apparent.

Otherwise, it's always going to be your word against theirs.

doodah

just received another reply, what are they on about?! what they have said is nothing to do with what i asked!

Dear doodah,

Thank you for your recent email.

In response to your recent email we wish to confirm that your account is in cancelled status with effect from 2007-01-03 .

Further it seems that there have been problems selecting DVDs to send to you due to the length of your selection list. We do ask members to have at least 25-30 unique, available titles selected at all times to prevent delays. At the moment you only have 05 titles selected. However, to get the most from our service we request you to reactivate would advise that you maintain a list of over twenty titles, as this should prevent any extended delays.

Please bear in mind that titles that are not yet released do not count as one of your selections until they are available. Also, series discs that are requested to be sent in order will count as only one of your selections.

For more queries please do let us know.

Kind regards,

Susie
--
Customer Services
LOVEFiLM.com
The new way to rent DVDs
www.LOVEFiLM.com



doodah wrote:

> Hi there,
>
> If you check your records you will find that I did add 10 titles to my
> list.
>
> I look forward to your response,
>
> Thank you,
>
> doodah

deanos

Ignore Lovefilm just contact Boots they are very helpful 0115 918 2000

kal25

Hi guys, I am sorry to hear you have all had problems getting your vouchers. I joined beggining of Dec after seeing this offer, after reading some of this thread was unhopeful of recieving my vouchers. However, I recieved my vouchers in the post Thursday. So it was a nice suprise.

pash_2

kal25 wrote:

Hi guys, I am sorry to hear you have all had problems getting your vouchers. I joined beggining of Dec after seeing this offer, after reading some of this thread was unhopeful of recieving my vouchers. However, I recieved my vouchers in the post Thursday. So it was a nice suprise.

i too joined beginning of Dec, and coz of the xmas post and me being away didnt manage to cancel in time after 21 days, so was charged... hjaving paid for them i got the next months worth of dvd's.. made sure they were sent back in plenty of time then emptied my selection so they could not send me any more. once they had received my returns i cancelled my account and contacted them re the boots voucher.. as yet i have had no reply.. but on reading this page of this thread i am hopeful.. watch this space! sorry for long post~! x