Free £15 Boots voucher and Lovefilm DVD rental trial

trackaccessgirl

Well, after reading all the fuss about Lovefilm I joined anyway, cos I figured that even if I didn't get the voucher I would get to see some good DVD's free.
Unlike other people here I didn't write to lovefilm complaining after 1 week about not getting a voucher. I just signed up, chose some dvd's I actually DID WANT to see. I got them, watched them, sent them back (3 of them) and once they had been returned, I THEN cancelled my account.

I was not charged, it was done straight away, I had ABSOLUTELY NO PROBLEM OR HASSLE WITH LOVEFILM. And this morning as a nice surprise I got a £15 voucher in the post. I am very pleased.

I am now doing the blockbuster trial through quidco which gives me £7.50.

Just wanna say thanks for the tip on this one Martin! I'm off to get some make up later from Boots!:j

hollydays

Long post,sorry.
After having received the initial email telling me when i would receive vouchers,(in which they change their terms and conditions) i decided the best thing to do would be approach Boots.I did so first by phone (logging a complaint re their changed t&cs) and then by email.In the email i put my full address AND telephone number,and advantage card number.

Instead of receiving an email from them,i received an email from Lovefilm which( i guessed,later realised ,correctly) had been instigated by Boots contacting them.As this email made no mention of the original complaint I had made to Boots,I ignored it even though It added i wouldnt get the vouchers.

"Do they not realise I am a M.S.E.er,the swines!!" I said I to myself!

.Just to add I fulfilled all the other conditions,including not cancelling till they received the films .Martin is quite clear on this.

I again emailed Boots,asking when they were going to respond to my email. I received a telephone call from them today-I asked them why they were not replying by email(fearing they were anxious not to put anything in writing,probably right though) when she told me they were going to send me the vouchers,despite the fact she said LF said I was not entitled to them because of the "you didnt have 10 in your list at registration"excuse.

I explained to her,that this was impossible,explained ,but she acted as though not having heard this before,(I think that was just clever cs tactic and would have been the next stage in my complaint to Boots.) Boots(,not LF) are sending my vouchers out today.

Boots email address I used

btc.cshelpdesk_team@boots.co.uk

My letter to Boots referred to the change of t & cs only and aluded to the fact I was only happy to get involved in the trial because I trusted Boots` cs reputation.So Boots have partly restored my faith in them.

mishkanorman

Hollydays would you mind sending me a pm of the boots email address you used,

Thanks

mishka

hollydays

Edited to show

goonergeezer

like so many others i signed up just for the vouchers, i recieved my first film watched it straight away and then sent it back, cancelled and went through all the trouble of emailing lovefilm for the vouchers, i got the "28 days" rubbish off them in every e-mail they sent me, so i phoned boots customer care 0845 0708090 and got the £15 in points put onto my boots advantage card.

deanos

Think im gonna have to give Boots a ring, just got a reply from Lovefilm saying i have to wait 30 days, well i signed up on 25th November , never get a proper answer to emails

fab1969

I must be one of the very lucky few.

Joined, received my first film and held onto it until about a week before the trial was up. Called them, cancelled. Nothing else happened.

Got home yesterday £15 Boots gift voucher from Lovefilm!

:beer:

deanos

goonergeezer wrote:

like so many others i signed up just for the vouchers, i recieved my first film watched it straight away and then sent it back, cancelled and went through all the trouble of emailing lovefilm for the vouchers, i got the "28 days" rubbish off them in every e-mail they sent me, so i phoned boots customer care 0845 0708090 and got the £15 in points put onto my boots advantage card.

0115 918 2000 is geographic number, just rang and they have given me the points on the advantage card, told them i was getting nowhere with lovefilm

Smackey

I just complained via emai to Lovefilm twice.

My next step would have been to go through Boots but I didn't need to in the end.

Sx

doodah

received this email today

Dear doodah,

Thank you for your e-mail. One of the terms of the offer was that to be
eligible for the promotion, customers need to add at least 10 titles to
their list during registration. Unfortunately, as this criteria was not
met, you would not be eligible to receive the free voucher.

Please accept our apologies for any inconvenience caused, and don't
hesitate to contact us if you have any further comments or queries.

Kind regards,

Mohammed
--
Customer Services
LOVEFiLM.com
The new way to rent DVDs
www.LOVEFiLM.com



i think i actually added 10 dvds to my list the day after i registered, so are they right that i don't get the voucher?!