Currys, Dixons & PC World BEWARE!!!

ChuckleVision_2

I've worked in buth Currys and PC world. (which is one of the reasons why I never shop there!).

Anyway, if they won't refund it there is a way around it.

Go in and buy another one, exactly the same model. Put the faulty one in the new box, and take it back with the new receipt a couple of days later. Now under the 28 day refund, they have to refund it (they do not record the serial numbers either).

I know this is naughty but when it comes to The Dixions Stores Group, this action is needed.

MORPH3US

Must admit I have done that before Chuckle vision, but I would imagine it is breaking the law which could get you into trouble. On the other hand, being honest and fighting for your rights to an exchange the lawful way, we retain the moral high ground and don't get ourselves into trouble....

M

little_insomniac

there is a funny & serious story about my friend
the same problem - he was unable to get something exchanged from currys. he kept on writing them complaint letters. after 6 months long war. my friend shouted 'i had time and it would be a waste of their personnel. so i don't care'....currys compromised in the end...

and he told me not to buy any products from pcworld,dixons,currys, as they belong to one group.

look at websites of dixons and currys, they are more or less the same. offers are the same too
what r they doing there???

hunsbury0

I tend to buy all of our Electrical gear from John Lewis as this price match other retailers ( as long as they have the goods in stock & are are not internet prices).
They also give free 5 yr warrantyu on Tvs including plasma & lcd. 2 yr on White goods & 2 yr on computers & dvd recorders/players, video recorders & camcorders.
They have excellent customer service. Its worth paying them a little more than internet prices to get the extra warranty & service.

lleck

i bought a laptop for my daughter last Christmas from Currys, we had numerous problems with it. After 3 months the hard drive failed, the helpline was useless, they made me drive for miles to get it seen at pc world. It was eventually sent for repair but came back with the wireless broken, it went on and on and eventually i threatened to take them to court for a refund. I wrote to three offices and i had one letter back telling me they wouldn't refund and one saying they would from a different department.

I would never buy anything from Currys again, their customer service is abysmal. Even if they were half price it's not worth the hassle if anything goes wrong.

magyar

For what it's worth, my two-penn'orth etc.

Surely poor customer service is the last reason people shouldn't be buying from Curryxons World.... Doesn't the fact that you're paying at least 10-20% over the odds put you off first!?!?!?!

*zippy*

A friend was telling me last week he had a faulty item from Dixons, he took it back the same day they refused a refund and wanted to give him an exchange. The store was very busy so he started telling the waiting customers not to purchase anything unless they wanted a load of hassle and people started walking out, he was quickly given a refund

HigherIQ

tomstickland wrote:

I once visited some of the stores looking for cheap and cheerful home "lo fi" units and found the staff had an amazing knowledge of HP schemes, but no knowledge whatsoever about their products.

It amazes me in this day of "enlightenment" people like yourself are too quick to generalise everything!
I personally worked at Currys for over 6 years. My knowledge was far superior of most customers, in most areas of the store. And on occasion, when I got taught instead, I went away and researched what I could.
You cannot expect any induvidual to know about 6,000 induvidual products. You couldn't yourself with the rapidly changing electrical market. What we were offered was chances to keep up to date with technologies.
Where Currys is let down is their staffing policy, and more-so, the pay. They pay peanuts, and get monkeys. The average age of someone who came and went where I worked was 18. And a lot of them, although there were always exceptions, wanted the job for the money, not the job. There were, and probably still are people like me who cared to learn about what we sold, and actually enjoyed giving customers the benefit of our knowledge.
Perhaps you should of come speak to me - might of given you a new view of a salesperson!
Onto the original post - I never personally worked in St.Helens, but I worked in Currys Speke Liverpool. Although I cannot comment on your specific problem, generally speaking, our in-store policy beyond 28 days was to refer to the manufacturers warranty. This is not to say the manufacturers are solely responsible, but Currys takes the easier, and cheaper step to let the manufacturers state the warranty terms.We always dealt with the booking engineers, confirming faults, swapping replacement parts, or even replacing the entire product.
Furthermore, as the staff with face-to-face contact to the customers, we had no authority to go beyond what the manufacturer warrant offered. So no matter how frustrated you got within store, your efforts would of only annoyed staff who were probably only trying to help you within their own means!
ps. I eventually quit because they removed commission from sales.

Sybarite

Why does anybody shop these stores or see them as a 'usual' shopping option? I only ever give them any money if the item is significantly cheaper (& I mean dirt cheap) or absolutely unavailable anywhere else.

If it's cheap & instore go to John Lewis & get it price matched. If you want to be called sir without a sense of irony & to talk to someone who might actually know something about the products they sell, again try JL. The Kingston branch has always been exceptionally helpful, the photography department have returned my post sale enquiries for information even through they know there isn't going to be a sale in it for them at that point in time. The TV department; one of the staff could practically quote the manual for different DVD-r systems & answered my slightly obscure questions regarding editing of different formats instantly. Guess what? I go back, I'm loyal & genuinely happy to recommend them because they don't make me feel they've happened to do me a favour by having bothered to sell me something.

If it's duff & they don't give you a new one or a refund within 28 days of purchase stand & clamly quote the 1975 consumer protection act at them (which states if faulty in this time period the goods were clearly unfit for sale) & ask why they intend breaking the law? Under a year; they have to get it repaired or replace it.

My favourite was spending a couple of hundred pound on a pair of shoes & the colour came off (Paul Smith no less - shocking). Sole would hear nothing of a refund, they had to sent them 'for investigation' according to an entrenched manager, strangely a refund was forthcoming after my CC company issued a chargeback at my behest.

I absolutely hate it when companies state 'it's not in out terms & conditions', your terms & conditions don't mean diddly, neither does your procedure, please abide by the consumer legislation there for my protection.

RP2X

I love this thread, especially considering I use to work for Currys and now work for PCWorld and none other then the Customer Services department :eek:

1st of all anyone considering ChuckleVisions plan, it is Fraud and most branches (Dixons/Currys/PCW) are aware of it some stores like my own now check the serial against the box, no box? well no refund/replacement...yes we have that right even. I know HO also checks serials/return stocks heaverly now, especially Ipods.

With the amount of complaints ive read on this thread it still sounds like half of you still go back to PCWorld/Currys/Dixons the following day.... and that says it all really.

Try to understand Staff are just doing there job, we follow company rules and regulations also.....we have a basic 28 day policy so if we test your product on OWN own equiptment and its faulty we dont have any issue with refund/exchange.

Why only 28 days? Cos after 28 days its the Manufacturer that offers your Support and Repairs/Replacements. Were not that bad we do offer our own services like Instant replacement/Insurance which means if its not instant replacement if its not fixed by our Support company or Manufacturer within 4-6 weeks u get your money back via Gift Voucher.

What I do find is that 90% of our customers belive if they have brought something from a store if it breaks down they can just come running back for a new one.....Try doing that to your Car.....

We have the same principle in Nature, the amount of people that I deal with on a daily basis that have brought a £1k laptop and have either deleted half the windows files or gone and downloaded 50 viruses then come back to the store asking for a replacement Oh My God

Remember most importantly at Currys they do not Repair Products, PCworld does NOT Repair PCs instore......... Read your Leaflet/paperwork/website or Reciept or phone the number on your Reciept and get Advice 1st. We offer an in-home Free of Charge Repair service.

Running back to the store with your faulty Vacuum Cleaner or your broken down PC do you want the girl there to get a screw driver kit and fix your Vacuum Cleaner Or PC in front of you ? And please dont give me No I expect the company I brought from to sort it out or I cannot take a day off work or I want it fixed today.... Why ? We dont fix anything instore.........

If I came into your Work place knocked on your front door and said can you fix my PC are you not gonna wonder !!!!!! ?

We all know why customers come running back to the Store, its cos they wanna try and get a new one :rotfl:

Someone earlier said a Staff replaced or refunded his Vacuum cleaner after 1-2 months.... you know that guy can most likely loose his job from doing that? Hes broken half a dozen Company rules and Regulations.

To be fair its not Customers faults all the time Ive noticed we dont mention the 28 day policy and our Returns policy isnt 100% clear or written on the Reciept either...... For customers that want a no quibble Refund/Exchange even after buying a product 8 months later then I suggest John Lewis/Costco and theres plenty other companies like that or you can just move to America.

PS: My mum 3 weeks ago noticed our 40 quid Vacuum cleaner died, she was gonna haul it back to the store and complain and try and get a replacement..... I checked and read the leaflet on the Reciept phoned them up and 10 minutes on the phone they arranged an engineer to come in 48hrs and he came.... fixed it in 5 minutes and left. If you dont like the way we do things then dont shop there its that simple.