Grattan catalogue printing error - E900 pink bargain!!!

alias7

Just got off the phone with a young lady from Grattan customer services.

They are not honouring the £99 phone price due to the printing error. She didn't go down without a fight and my god, I wouldn't back down. I argued so badly with her that I actually feel bad because she was so nice.

She's offered my an "accessory pack" worth £80 (yeah, right) thrown in - 1 for all 3 of my phones, but I will have to pay £149.99 (but still with my 20% discount).

She also told me that people who had received the phones and paid would be chased up also.

As Catherine Tate would say: What a f*ckin liberty!

danio_2

alias7 wrote:

Just got off the phone with a young lady from Grattan customer services.

They are not honouring the £99 phone price due to the printing error. She didn't go down without a fight and my god, I wouldn't back down. I argued so badly with her that I actually feel bad because she was so nice.

She's offered my an "accessory pack" worth £80 (yeah, right) thrown in - 1 for all 3 of my phones, but I will have to pay £149.99 (but still with my 20% discount).

She also told me that people who had received the phones and paid would be chased up also.

As Catherine Tate would say: What a f*ckin liberty!

what a load of rubbish!! once someone has had their goods and paid for them, NOONE can chase them for more money.

leeway

just had my phone call from grattan CS offering the £149 package

megisabel

If you take teh £149 - when does it become available?

Still after xmas?

webkami

I dont want that call....

If they will call me I will not take the offer politely.

As its not the person on the phone's fault. There was a printing error and they gave many people phone for cheap. If I dont get it its not her/his fault.
Also he/she can not offer the deal again in anyway.

webkami

megisabel wrote:

If you take teh £149 - when does it become available?

Still after xmas?

I will suspect yes. But do ask them.
You can buy this one on O2 for same price. Not sure about Acc pack.

Also if you wait for few days, I think people who got it for eBay will list it for 150 or lower.

HTH

one-non-blonde

danio wrote:

what a load of rubbish!! once someone has had their goods and paid for them, NOONE can chase them for more money.

Eek, I've not been able to pay for mine yet - all I've had is the packing slip with no instruction on how to pay. Can they demand more money from me than this states?? :eek:

danio_2

one-non-blonde wrote:

Eek, I've not been able to pay for mine yet - all I've had is the packing slip with no instruction on how to pay. Can they demand more money from me than this states?? :eek:

Do you have any proof that the phone was offered to you at the lower price?

coz i can't see how they can up the price once you have received the phone and activated it....(seeing as they don't accept returns on activated phones..I think!)

chickalittle

and what happens if people have already started using their phones and then Grattans call asking for more money? I have just tried to pay off my balance on line but not sure whether it will go through or not.
I would not be happy to pay extra so would be returning a used phone......

danio_2

:eek: Phone has just rang............Wrong number *phew*:rotfl: