Flight Overweight Situation - Help!!

NFH

dmg24 wrote: »

£400 for loss of straighteners. Yowzers!

Try to put a price on the OP's time taken to trace the delayed baggage, anxiety, stress, inconvenience, time to buy replacement items. I'd want more than £400 for that.

keystone

NFH wrote: »

That doesn't make it acceptable. When it happens, airlines should be forced to pay significant statutory compensation to passengers, something along the lines of €200 per flight and €50 per day for each subsequent 24 hours of delay. I'm sure the EU could come up with a consumer-friendly formula.

Truly wonderfull. The compensayshun culture strikes again. You do realise that all that will happen in this event is that EVERYONE will have to pay more for travel because all the airlines will do is put up the price of tickets. You do see that I suppose?

I was feeling a tad sympathetic for the OP until I got to this bit:

Having spent over £10,000 in the past 18 months with Thomson you'd have thought they'd have been more bothered about losing a customer like ourselves,

Would it have been OK if someones elses bags who hadn't spent 10k in the last 18 months had been offloaded?

Would it have been OK if the whole flight had been stopped as it was overweight and noone at all had travelled?

If I were the OP, I'd ask Thomson for £200 to £300 per ticket.

On what basis?

Cheers

NFH

keystone wrote: »

Truly wonderfull. The compensayshun culture strikes again. You do realise that all that will happen in this event is that EVERYONE will have to pay more for travel because all the airlines will do is put up the price of tickets. You do see that I suppose?

Yes, that's fine. It would make the unreliable airlines less competitive and would give them an incentive to provide a more efficient and error-free service. I prefer to pay more money for a more reliable service.

keystone

NFH wrote: »

Yes, that's fine.

Actually the Warsaw Convention is already in place to cover passengers and baggage.

It would make the unreliable airlines less competitive and would give them an incentive to provide a more efficient and error-free service.

Yes you have a point. However, these low cost, low frills airlines came into being because people wanted to pay less for their travel. You just can't expect error free service from this type of flying. Thats having cake and eating it too mentality if you don't mind me saying so.

I prefer to pay more money for a more reliable service.

Excellent - travel with BA or similar then? When I was in the rat race I travelled 150+ days a year for over 20 years and thats a lot of flying and not all into nice places either. Mostly on mainstream airlines. In all those years I had one bag damaged (BA into LHR) and one delayed (CX into TPE).

Cheers

NFH

keystone wrote: »

Yes you have a point. However, these low cost, low frills airlines came into being because people wanted to pay less for their travel. You just can't expect error free service from this type of flying.

The reason for paying less for budget airlines is not to suffer a higher risk of errors and negligence. It's so you can avoid paying for the inclusive frills that you receive on traditional airlines like hold baggage, meals, champagne, better seat pitch, lounge access etc.

keystone wrote: »

Excellent - travel with BA or similar then?

Yes, nearly always. As an example, I flew with Thomson for our main summer holiday in 2009 but never again after the poor service and poor value for money. For our main holiday in 2010 we flew on BA in business class for the same price on a similar distance flight. BA do get it wrong too though, but at least they often cough up quickly, sometimes even without asking.

Incapuppy

NFH wrote: »

Try to put a price on the OP's time taken to trace the delayed baggage, anxiety, stress, inconvenience, time to buy replacement items. I'd want more than £400 for that.

And in a nutshell, that is why today's compensation culture is going to end up sailing everyone up !!!! creek without a paddle.

I think you may be right NFH, having to survive for a while without GHDs and cosmetics.....the cost of distress caused to the individual by this is actually incalculable!

cubegame

Maybe the best course of action for the OP would be to get over herself?

NFH

cubegame wrote: »

Maybe the best course of action for the OP would be to get over herself?

Before making such unhelpful comments, perhaps you should consider the time that the OP has had to take to trace the delayed baggage, the anxiety, stress, and inconvenience as well as time to buy replacement items. Have you ever experienced delayed baggage, especially delayed as long as the OP's baggage?

It sometimes astonishes me that when people come to these supposedly consumer-friendly forums for helpful advice having behaved totally reasonably, some people's responses are extremely anti-consumer and fail to grasp the severity of the issue in hand.

keystone

NFH wrote: »

Before making such unhelpful comments, perhaps you should consider the time that the OP has had to take to trace the delayed baggage, the anxiety, stress, and inconvenience as well as time to buy replacement items. Have you ever experienced delayed baggage, especially delayed as long as the OP's baggage?

It sometimes astonishes me that when people come to these supposedly consumer-friendly forums for helpful advice having behaved totally reasonably, some people's responses are extremely anti-consumer and fail to grasp the severity of the issue in hand.

I am sorry I really don't understand why you are carrying such a large candle for the OP. Yes they have suffered a bit of inconvenience, yes they have had to replace certain toiletries but they also have got sufficient moolah to spend no less that £ 10,000 on holidays over 18 months in the middle of one of the worst economic situations for a long time when many people just can't afford a holiday of any description. It was on reading that bit that my sympathies evaporated because it just turned the thread into a "poor little me" whine.

You really need to maintain a sense of proportion IMO.

Cheers

NFH

keystone wrote: »

I am sorry I really don't understand why you are carrying such a large candle for the OP.

I am supporting the OP because I twice had baggage delayed many years ago and I know how distressing it can be. Unless it's happened to you, you may not understand the impact this has on someone.

This is why the EU should impose statutory compensation for delayed baggage in the same way as they already do for denied boarding.