Aldi Shirk Sale Of Goods Act Responsibilities

Esqui

HardWorker2010 wrote: »

2. I thought this sub board was about consumer rights. Not about allowing traders to flout the rules. Sorry if I have misunderstood.

Yes, by law Aldi should be responsible for arranging whatever for the saucepans. I suggested that to save your time and effort, which I assume is valuable. Presumably you want a saucepan, as you bought one not too long ago, and that you would like to have one that works - if so, why not go about the quickest way of doing it?

High__Flyer_2

Esqui wrote: »

Yes, by law Aldi should be responsible for arranging whatever for the saucepans. I suggested that to save your time and effort, which I assume is valuable. Presumably you want a saucepan, as you bought one not too long ago, and that you would like to have one that works - if so, why not go about the quickest way of doing it?

Some people just want to be awkward, just want to prove a point.
Myself, I would have gone straight to the manufacturer, I would have had a new saucepan and would be able to cook my tasty food by this point.
Instead of getting hung up on SOGA.

pulliptears

This is Aldi though, and more often than not the manufacturer will be German/Italian/Insert other country here based which make things a lot trickier. Its not as simple as calling Tefal.

Googlewhacker

HardWorker2010 wrote: »

In January I bought a cast iron cooking pan from Aldi. It cost £24.99.

Last week the enamel lining failed and blistered. I took the pan back to Aldi and requested a refund. The manager refused saying that as the pan was more than 30 days old I should take up my complaint with the manufacturer. Despite me pointing out my rights under the sale of goods act he refused to refund my money.

I've put my complaint in writing giving Aldi 7 days to refund my money.

I'll update this thread as this progresses. I'm quite prepared to follow this through to a claim via the Small Claims Court to protect my rights.

I'd advise anyone against buying anything from Aldi if you want it to last more than 30 days.

They don't have to refund automatically, they can repair or replace if they so wish

aheaton46

HardWorker2010 wrote: »

Already done that as per original post. Don't want to start off two parallel lines of communication as it could 'muddy the waters'.

Fair enough - hadn't understood that you'd written and then subsequently phoned (or vice-versa).

Was your letter to them a 'letter before action'? If not, you're going to need to write again with this anyway.

Hintza

Googlewhacker wrote: »

They don't have to refund automatically, they can repair or replace if they so wish

Or they might have decided that it is not a manufacturing fault and is due to misuse and ant the manuafacturers opinion..

CoolHotCold

This isn't really anything to do with consumer law, but why did you buy a enamel Cast Iron pan?
They don't last as long, the damage can be caused by the user using improper tools and just why?

I love cast iron, I get to season them every year and food always tastes so much better and I can't fathom buying anything other than cast iron. But Enamel really defeats the purpose of cast Iron as you can't use it as a high a temperature as proper cast iron or even the ability to stop sticking. (And if you do use it like a cast iron pan you will cause damage to it, (like blistering and chipping of enamel))

DCFC79

HardWorker2010 wrote: »

1. I have taken all reasonable steps. I took it back for a refund, they refused to carry out their obligations under soga. I contacted their head office, they ignored me. How much more time and effort do you think I should waste trying to persuade Aldi to obey the law before I take them to court and force them to?

2. I thought this sub board was about consumer rights. Not about allowing traders to flout the rules. Sorry if I have misunderstood.

i reckon if you went straight to the manf you would have a replacement with you in less time it will take to be sorted by small claims court

aheaton46

Hintza wrote: »

Or they might have decided that it is not a manufacturing fault and is due to misuse and ant the manuafacturers opinion..

How can they have decided that without taking the product in?

In the first 6 months the onus is on the retailer to prove the fault is not inherent to the product. They have made no efforts to do this.

Darksun

I had a problem with a laptop bought from Aldi which was just outside of warranty, they sent me a cheque for the repair costs without argument. Got excellent service from both the in store manager and the head office staff.

As has been pointed out, you're not entitled to a refund, Aldi can choose to replace or repair, did you ask for either of these options? And as pointed out, you're only wasting your own time by refusing to go to the manufacturers. Do let us know how you get on though.