Post Office Complaint!

Leory

custardy wrote: »

well the office is open from 6am on a Saturday. thats 8.5 hours. i notice you have disregarded being open 13 hours a day during the week. you want a 24 hour opening?
how are the wages covered for longer opening hours? having an RM office open for collections isnt a revenue generator. so how do you pay for more staff?
so you want post offices open on a Sunday.you realise there are already Post offices open on a Sunday? so where was the uproar?

Who wants the post office open from 6am on a saturday? I'm only just getting infrom mr funtime Friday thanks.
I do of course know what you mean, and I understand that they are open not for the benefit of the customer, but because the staff are working at that time anyway. Note that these are all early openings, and not late finishes.

24 hour opening is not a bad idea for collections. Obviously this would be unfeasable in the Post Office's current structure. So why not look at more inventive solutions such as Supermarkets which already have longer opening hours. I think i am right that some already have post offices inside? So why cant these be integrated more and utilise the supermarkets staff to be able to process collections?

Im not suggesting closing all post offices and relocating them into supermakets of course.

custardy

hollylangman37 wrote: »

Your argument doesn't make any sense.

Plently of restuarants have a last orders time, well before they're are actually closing to give customers time to enjoy their meal and staff the time to sort things out, customers are made aware of the this.

Only last weekend, friends and I went to a restaurant, their last orders is 9pm for food and they close at 10.30pm, we were asked whether we would be ordering anymore food and we were allowed to finish our meal and enjoy a glass of wine until 10.30pm, we were aware of the closing time and left.

thats when the building closes
as a chef I was never meant to be working to that time
I would for example be a 9am start and a 10pm(last orders 10pm) finish
the last restaurant to close would be 1am,since the waiting staff start later

liam8282

Rather than this being a problem with the Post Office as a whole, isn't it just a problem with one rude member of staff?

custardy

Leory wrote: »

Who wants the post office open from 6am on a saturday? I'm only just getting infrom mr funtime Friday thanks.
I do of course know what you mean, and I understand that they are open not for the benefit of the customer, but because the staff are working at that time anyway. Note that these are all early openings, and not late finishes.

24 hour opening is not a bad idea for collections. Obviously this would be unfeasable in the Post Office's current structure. So why not look at more inventive solutions such as Supermarkets which already have longer opening hours. I think i am right that some already have post offices inside? So why cant these be integrated more and utilise the supermarkets staff to be able to process collections?

Im not suggesting closing all post offices and relocating them into supermakets of course.

you seem confused between Royal Mail and the Post Ofiice network.
you collect your items from a post office but the majority collect from a Royal Mail office
inventive? sigh,there alre already post offices within supermarkets
there are already post offices that use the supermarket staff(do you not get out much?)
my nearest large PO is open 7 days a week till(i think) 8pm every day
you realise the post office network only exists as it is subsidised by the government?
so where does the income come from?
the goverment has already pulled some large contracts from the PO and shut down the bank scheme Labour proposed.
it easy to say they should be open longer etc etc,but it has to be financed

custardy

FiftyPents wrote: »

Take this example then. You've worked all day. You've just realised that there is no milk and bread in the house, so on your way home you stop in at your local shop. The shop shuts at 6, you get in there at 5.50. They refuse to serve you because 'they finish at 6, and they're just getting ready to go home'. The sign on the door says they are open until 6, and the door sign is still 'open'.

You'd happily walk away with no milk and bread that night? You wouldn't feel even slightly aggrieved?

I go to a shop that opens later,as i often do when i know X shop is shutting near that time.
maybe it just me that can see the world from anothers perspective
though again itsmoot as i live in the city and have no issues with shops being open.
however when i lived up north i still managed. even with local bylaws that blocked buying food from the garage past 10pm(no joke) that was the only place open past 6pm for miles around.

Mrs_Money

FiftyPents wrote: »

Honestly, i'm not normally one to get so offended, but it's not translating across here how rude she was over the matter.

Yes, the wrongs and rights of working on etc are not so relevant here as the rudeness of the Post Office employee. I post regularly at my tiny local PO and there is often a long queue when it's closing time. They just make sure they tell any "newly arrived" customers after a certain time, that they can't be served - someone is at the door doing that - but then it is a little shop and they have an assistant that can do that.

I'd still be inclined to complain about the rudeness, though.

Leory

custardy wrote: »

you seem confused between Royal Mail and the Post Ofiice network.
you collect your items from a post office but the majority collect from a Royal Mail office
inventive? sigh,there alre already post offices within supermarkets
there are already post offices that use the supermarket staff(do you not get out much?)

Royal Mail office connected to a post office is where i collect from.

I get out lots cheers - note the FunTime Friday I mentioned
I do however notice bad customer service. so in these supermarkets you can collect at all times the supermarket is open?

custardy

Leory wrote: »

Royal Mail office connected to a post office is where i collect from.

I get out lots cheers - not the FunTime Friday I mentioned
I do however notice bad customer service. so in these supermarkets you can collect at all times the supermarket is open?

Here in the city we dont collect from Post Offices(unless you have requested a local collect)
you go to a Royal Mail office for that

FiftyPents

custardy wrote: »

I go to a shop that opens later,as i often do when i know X shop is shutting near that time.
maybe it just me that can see the world from anothers perspective
though again itsmoot as i live in the city and have no issues with shops being open.
however when i lived up north i still managed. even with local bylaws that blocked buying food from the garage past 10pm(no joke) that was the only place open past 6pm for miles around.

That wasn't the situation that I presented to you though was it? I said if you did arrive at that shop, in a situation where you needed milk and bread, you knew that the shop was due to shut at 6pm, you were in there at ten to, and they refused to serve you, would you not be unhappy with that?

custardy

FiftyPents wrote: »

That wasn't the situation that I presented to you though was it? I said if you did arrive at that shop, in a situation where you needed milk and bread, you knew that the shop was due to shut at 6pm, you were in there at ten to, and they refused to serve you, would you not be unhappy with that?

you werent refused to be served either,but i would accept it. Can you not see that people should be able to finish work and get home when its not a vocation?