Nationwide (merged)

kazd

I should say the above is not a pop at the op but just a generalisation

Firefly

kazd wrote: »

Sorry it was a quick reply to both people posting.

Charges for the dd that was presented twice need to be claimed from the company present dd.

What I mean't by holding the bank to ransom is that whilst I agree the charges are ridiculously high and should be reduced. I also find it irritating that people who do not have the common sense or cannot be bothered to balance their accounts gets so irate when they get charged.

You are responsible for balancing your own accounts, if you go overdrawn then you are borrowing money you haven't got and therefore should be charged for that facility. The banks are a business and are in it to make money. If you don't want to get charged don't go overdrawn or at least don't go overdrawn without an overdraft facility.

I wouldn't have gone overdrawn if the DD hadn't been presented twice! It's a little used account that has one payment in and one out. I'm sorry you're so easy irked but I'm quite capable of balancing my accounts and have never been charged for going overdrawn before! :rolleyes:

However you do seem to be more irate than me!

TheMoneyMan

If it is your first 'offence' then they should refund, if it was their fault then they will refund otherwise no.

They may also refund if you have experienced exceptional circumstances such as job loss etc. but this needs to be proved.

Best of luck

Fiscali

Hi

As a long standing customer with Nationwide, I have just been charged £30 for having insufficient funds at the time a standing order was taken out. The charge relates to our joint account and yet had I known they would take the money out after the weekend (the Standing Order date happended to fall on a Saturday), I could have moved money across from my single flex account to make up the shortfall.

I did speak with them about the charge but they felt that my situation didn't fall within their refund criteria. Am I a victim of wrongful charges, and if so, can I claim this back and still enjoy the benefits of banking with them?

Thanks in advance. :beer:

Treadway1

Fiscali wrote: »

Hi

As a long standing customer with Nationwide, I have just been charged £30 for having insufficient funds at the time a standing order was taken out. The charge relates to our joint account and yet had I known they would take the money out after the weekend (the Standing Order date happended to fall on a Saturday), I could have moved money across from my single flex account to make up the shortfall.

I did speak with them about the charge but they felt that my situation didn't fall within their refund criteria Ahhh, the old refund criteria excuse... Id love to know what that list entails! . Am I a victim of wrongful charges, I think everyone here would say yes, but legally speaking thats what the banking test case is all about so the jury is quite literally out on that one and if so, can I claim this back and still enjoy the benefits of banking with them? See answer below

Thanks in advance. :beer:

You can apply to have this charge refunded, however, there is very little (If any) chance of seeing any of the £30 back before the test case, currently going through the courts, is dealt with, and even then, youre probably in for a long wait. However, that isnt to say that you shouldnt put your claim in now, as the sooner you put it in, the sooner youll get a response.

With regards your second question about still enjoying banking with them if you reclaim, the answer is yes you SHOULD. The banks have been reprimanded in the past for shutting down customers accounts after they have applied for their charges back. Most of these cases have been fought and won by the customers who succesfully argued that the bank had no right to close their accounts, as they were only asking for money back thats was rightfully theirs. That said, it wouldnt surprise me one bit if a bank still tried to close someones account after reclaiming.

In short, if you can be bothered writing a few letters and waiting for quite a few months for the sake of £30 (And to be honest, I would just on principle), then go for it.

HTH

Edit* I probably should have mentioned that my Mum and Dad were in a pretty much similar situation with Nationwide. They had a bill going out that went out earlier than expected (Due to the weekend) which left the account overdrawn for less than 24 hours. They were charged £52 in total, and were also told they didnt fit the 'criteria', so had to reclaim like everyone else. They too have been customers with nationwide for years, but as they said, whats the point of leaving to join another bank when the new bank would do exactly the same. Theyve got us well and truly over a barrell!

Rosie2404

I had a similar situation with Nationwide - they charged me £30 for a direct debit that had bounced - it was only for about £7!! So I phoned customer services and just said as it was the first time in quite a few years that I had a charge would they consider refunding it and the adviser said she would speak to her manager - came back 30 seconds later and said no problem I'll get that taken off for you. It might be worth phoning and speaking to someone different!!
Good Luck

Fiscali

I'll sit tight and wait to hear the outcome of this court hearing and then put my claim in - after all, I'm a patient man :laugh:

he6rt6gr6m

Cant recall what happened to get into this mess. I think it was a few pounds for a DD to ntl: back in 2006ish.

Anyroad, they charged me a standard charge, which I agreed to partially pay, and stated that I was having a bit of dificulty finding the rest, so could I just shut my account and pay the rest off in a week.The Manager said that there would be another charge ontop of the first one if I waited another week, and that the account cannot be closed down because its in arears.

Eitherway, it was shut down in October 2007, and here are the details from those lovely people at CreditExpret.co.uk.

Company name: NATIONWIDE BUILDING SOCIETY
Account type: Current Account
Started: 18/10/2005
Default Balance: £394
Current Balance: £394
Defaulted On: 24/10/2007
File Updated for the Period to: 01/02/2009
Status history: IMG]https://www.creditexpert.co.uk/Images/UKCE2Images/myreport/hist_8.jpg[/IMG

Note: A defaulted account is removed from your report after six years whether or not you have paid the debt in full. If you have paid some of the debt off, the balance should show how much you still owe.

That little red 8 symbol stands for:

• Your overdraft balance has been greater than your overdraft limit for more than three months and you have not agreed new repayments to bring the account in order.
• The lender has decided that you have broken the terms of your agreement and has told you that your account is now in ‘default’.
• The lender has closed your account.

So, can I send a letter and claim these charges are unfair, and just have the account wiped clean (Im not expecting money in my pocket) because this is the only blemish on my Credit Report. Everything else is flawless!

Or should I just wait until the 6th year (2013) and have it written off? To be fair, they havent hassled me for the money, but even if they did, Id rather do time than pay that amount for a few quid of a defaulted Direct Debits sake.

Any advice?

natweststaffmember

Have they got your up to date address details?

he6rt6gr6m

Nope. I havent banked with them since 2006, so they have my previous address (Moved here in Nov. 2008.)