NatWest (merged)

wish-i-was-rich

[The problem is that one of the parcels was open]

Hi Alexhenty - this is my 1st post too! and it's all thanks to you! I received my Natwest statements last week, also 5 inches thick and wrapped in brown paper. The packaging on mine was also ripped to shreds - although the statements inside were in mint condition and not a page bent. I was just about to write to the Royal Mail (yet again!) to complain about the state my post was in (due to long-running saga about postman - which is another story). Thanks to your post I shall now be writing to Natwest re the unprofessional management of confidential papers.

Ken.W_2

mercury238 wrote:

I'm also getting a bit jittery and i haven't got a hearing date yet!

I am watching your progress with interest as I am just a few weeks behind you....

Just wanted to say hope it all goes well for you.

Make sure you keep us posted!

THANX for the good wishes! Rex and Paul have also managed to help put my mind at rest a little bit. I'll keep everyone informed every significant step of the way.

cmjohnson_86

I got some great news today, I sent off my first letter claiming back bank charges totalling £645 inc interest last Thursday and got a reply today, basically saying they didnt agree with my complaint letter and charges were fair but as a good gesture will they were willing to give me £593 back.

Ive just got to send off the reply letter now and hopefully it will all be sorted soon Brilliant!

Everyone who is trying, DONT give up.. youll get what your owed.

Gringolian_2

I started a claim with Natwest on the 27th December last year. I was pretty sceptical at first, but thought I'd see how it goes, I've got nothing to lose! Anyway a couple of years ago I hit a tough patch and was getting £200 odd a month of charges which just made it all that much harder to get myself out of trouble so when I totalled up the charges from the last 6 years, I had just over £5000 on my account! with interest I asked Natwest for £6300. I got a reply after a week which said "we are looking into your complaint" then that was it. so after 1 month I sent a letter threatning court action and said I would settle for £5000.
Then yesterday I had a letter explaining why they apply charges to my account, and why they disagree with my claim etc. etc, however as a gesture of goodwill and not admitting any liability etc. etc. they offered me £4500 to settle!!
I will accept the offer as it is only £500 less than I was asking for, but I am over the moon about it. After all my anger when Natwest were making it so hard for me to get out of debt, I have finally got one back on them! :j :beer: :T :rotfl: :money:
So HUGE thanks to Martin for making me aware of this and I'm off to plan what I'm going to do with the cash!!!

isualive

What an excellent result!

Rex_Mundi

cmjohnson_86 wrote:

I got some great news today, I sent off my first letter claiming back bank charges totalling £645 inc interest last Thursday and got a reply today, basically saying they didnt agree with my complaint letter and charges were fair but as a good gesture will they were willing to give me £593 back.

Nice one!!!

Could you add your victory to the success sticky at the top of the board please.

Baggiebird1nil

Am just about to send my third letter but am a little confused

This is based on the Unfair Terms in Consumer Contracts Regulations, as I believe these default charges are unfair and not proportionate to your costs, and therefore the [INSERT NAME OF COURT] court will rule in my favour.

What do I put in as the name of the court?
Thanks
Kate
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BritBog1

Hello friends in need/deed!

Having gone through the various letter writing stages, all of which have been ignored by Natwest, I am now completing the Claim Form for the small claims court, and I would appreciate advice on the following points:

1. What, if any, documentation should be attached to the claim form? Copy letters? Copy calculations and interest form?

2. How much information to include in the Particulars of Claim: just the details filled as per the sample from this site, or more detail?

Thanks in advance!

Cullumpster

Just thought i'd write andsay thanks to you guys.

Sent my 1st letter to Natwest on 18th Dec, didn't hear anything and the reeived a thanks we're looking into it letter.
Still heard nothing by the beginning of Feb :eek:
So sent off the letter b4 action for £2290
Had a letter back today saying they think the charges are fair and are not accepting liability HOWEVER as a good will gesture they will offer me £2147 :j:j:j

I'm going to accept it as it seems hardley worth paying out to go to court, what do yyou guys think ?

Edinburghlass_2

Baggiebird1nil wrote:

Am just about to send my third letter but am a little confused

This is based on the Unfair Terms in Consumer Contracts Regulations, as I believe these default charges are unfair and not proportionate to your costs, and therefore the [INSERT NAME OF COURT] court will rule in my favour.

What do I put in as the name of the court?
Thanks
Kate
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http://forums.moneysavingexpert.com/showthread.html?t=304064