NatWest (merged)

Nick44

Dino07 wrote:

It's been the same for me. Only got a response from the first letter. Everything else ignored. I know also need to get court proceedings moving. How do i go about it?

I'm just about to press the big red sue button too. You need to go to the Money Claim On Line site and register (free) and then start the process of raising the suit. All you need to know is here on the threads. I'm a complete divot and I have found the process very easy if you just follow the guidelines.
Money Claim On Line is what you see people refering to as MCOL.
Good Luck!

Nick44

alexhenty wrote:

Hello

I am a bit nervous as i have never used a chat forum before and am wondering if anyone can give me any advice on this matter. I wrote to Natwest on 2nd January 07 and they sent my statements to me about a week ago. The problem is that one of the parcels was open and i have no way of knowing if any pages are missing since they seem to start at page 115 but i asked for 6 years worth and they do start at Dec 1999.

Alex, If it's any help...............
Nat West have a problem with historical statements as they were taken over by RBS about 4 years ago, and the computer systems all changed, when you go back 6 years they have to look in two places, with two different date formats and period lenghts.
I had a similar problem identifying the chronological order and figured out that the thing you need to identify is the "sheet" number ( in a pale greyyblue oval) on the bottom left hand corner. sort out all the sheets that do not have this sheet number and put them off to one side. The ones without a sheet number are the monthly summary sheets, any items on these should alreay be on the numbered sheets. Arrange the sheets in numerical order, but beware of the count restarting after 999. Hope this helps.

deedee2665

Hi There

Could anybody give me the address for Natwest please? I have just finished calculating how much they have charged me over the last three years, and its a whopping £3137.78. The interest (calculated using this forums calculator) is £244.74. The only address I have for them is 135 Bishopsgate, London, but I'm sure that isn't the right place to send it to.

Many thanks, Deedee.

System

deedee2665 wrote:

Hi There

Could anybody give me the address for Natwest please? I have just finished calculating how much they have charged me over the last three years, and its a whopping £3137.78. The interest (calculated using this forums calculator) is £244.74. The only address I have for them is 135 Bishopsgate, London, but I'm sure that isn't the right place to send it to.

Many thanks, Deedee.

Hi

The address for the department that deals with all charge reclaim cases is:

Customer Relations
Ground Floor
National Westminster House
225 Shenley Road
Borehamwood
WD6 1TE

Regards
UNDERGROUND

deedee2665

Thanks underground , i am going to send the letter tomorrow now (first class recorded delivery) . Just hope i dont have to take the case as far as the courts stage .

Deedee

Nick44

deedee2665 wrote:

Hi There

Could anybody give me the address for Natwest please? I have just finished calculating how much they have charged me over the last three years, and its a whopping £3137.78. The interest (calculated using this forums calculator) is £244.74. The only address I have for them is 135 Bishopsgate, London, but I'm sure that isn't the right place to send it to.

Many thanks, Deedee.

Send your initial request for a refund to your branch, or to Customer Relations, Ground Floor, National Westminister House, 225 Shenley Road, Borehamwood WD6 1TE.
If you were feeling sarky you could mark it for the attention of Stuart Higley.

wannabe_millionaire_2

Done and dusted in a month.

I'm not sure what I've done right, but I have just had my £833 charges refunded to my account, no hassle, and I only sent off for my statements at Xmas.
All it took was one letter asking for the money back.

I didn't get the statutory interest, but for me it was just a bargaining tool.

£833 return for one letter and a £10 cheque in a month is pretty good return on investment as far as I can see particularly as I'm so rubbish with money all the charges were pretty much my own fault for spending too much. lol.

Now, where are my IF statements......

skintscouser

esr wrote:

Hello,

I've claimed around £1150 worth of charges from NatWest and they wrote to me offering £800. I am not sure whether to accept or got through Small Claims Court for the full amount. I'd love to hear from someone who's been in my situation and find out about the outcome. Thank you

Push them for more. If this is the first offer, you know there is more to be had. My first offer was £820!

mercury238

Ken.W wrote:

Well, 11 days to go before my Court date and I'm starting to wake up in the morning with my first thoughts being of the Nat West

Ken.

I'm also getting a bit jittery and i haven't got a hearing date yet!

I am watching your progress with interest as I am just a few weeks behind you....

Just wanted to say hope it all goes well for you.

Make sure you keep us posted!

ED1237

If the claim is over slightly over £5k, you can ask the court to allocate it to small claims on the basis you are a litigant in person. Natwest always enter a defence and use a solicitors firm called Cobbetts. Thier standard tack is to put in a CPR18 request (request for further information) in with the defence regardless of the amount claimed in an attempt to intimidate you. I wrote to the judge and copied it to thier solicitors regarding this. A few days later I received a cheque for the full amount, interest and costs. If anyone wants the letter, feel free to PM me.