NatWest (merged)

moonriver

I sent first letter to Natwest recorded delivery and they logged receipt 26 March. The second was sent recorded exactly two weeks later. I called them once to establish progress and was told they would reply in 8 weeks. Today, bang on the deadline, I received the first bit of correspondence offering just under £5000 (my claim is for £7600 incl. interest). I called them to say I was not accepting and had already sent letters taking further action (which I did at 9am today). They said 'OK, so you are taking it to the small claims court?'. I simply replied 'Yes, something like that' and that was it!!!
I am proceeding via FO but have option to go thru' English court since my hubby lives in London. Can someone explain why I can't go for compensation....today alone has made me ill, let alone the financial restraints that have ruined my life for years? Also, eighteen months ago it became apparent to me that my branch has no disabled access for wheelchairs. I never needed this facility before. I have complained no end about this only to be told they don't own the building so it is not something they can fix. They have offered to come out to the car to do business!!!!! How insulting! The next nearest branch involves a 120 mile round trip!! Do they really want the publicity I am storing up for them?

Martin's the man!

Chrissiesmoney_2

Does anyone have fatwests email address so i can give them a kick up the jacksie

smudgemanc26

Chrissiesmoney wrote: »

Does anyone have fatwests email address so i can give them a kick up the jacksie

Its customer.relations@natwest.com

You'll be lucky if you get a quick response though and apparently they have told people on this thread they dont reply to emails but some people including myself eventually got a response by email - would you believe it! :rotfl:

Chrissiesmoney_2

Thanks so much for the email addy i will certainly give it a go it might save me ringing them everyday just to see if there has been any progress yet

Thanks

pucca

Does anyone know how long it takes from recieving a offer (and returning the letter signed) to actually getting the money into your account??

Please.

Really need to know.

Ta

mbandrews

Kurt_Hamster wrote: »

You gave them 14 days, so give them 14 days.

If you want to deal with this via the Financial Ombudsman then wait the statutory 8 weeks. If you want to take the court route then give them the 14 days.

If you are going to put time limits in your letters then you need to follow them.

so you think that i should write them a letter now stating i am taking them to court unless i receive a settlement offer or at least a letter of acknowledgement, and give them a certain time limit and stick to it? do they say 8 weeks as its the limit and they just wanna drag it out as long as possible? also i have had another £200 worth of charges since the list i have requested, can i now ask for them back on top of the original or only the original list???

anniestar

wizk1 wrote: »

After filing a claim with MCON, I finally received a letter from NatWest indicating that "as an act of good will", they will refund my charges. (Looks like they've deliberately waited until I filed the claim to send me the offer.) If I cancel the claim, will I receive my £30 fee back? What do I do?

I'd really appreciate your help.
Thank you

We got our charges included in the ammount the paid to us(it was £80 more than we claimed exactly) Hope that helps you and good luck.

msc1977

pucca wrote: »

Does anyone know how long it takes from recieving a offer (and returning the letter signed) to actually getting the money into your account??

Please.

Really need to know.

Ta

Hi - i was wondering this too - they received my signed form this morning but i cant get through on any of the phone numbers i have to find out when the funds will go back in my account....i'm sure i've read on this forum that it is within 14 days but they are trying to do it in 7, but i cant find the posts... i dont think i imagined that........:rolleyes:

timewilltell_2

msc1977 wrote: »

Hi - i was wondering this too - they received my signed form this morning but i cant get through on any of the phone numbers i have to find out when the funds will go back in my account....i'm sure i've read on this forum that it is within 14 days but they are trying to do it in 7, but i cant find the posts... i dont think i imagined that........:rolleyes:

hi when i spoke to cru last week they said money goes into account 10 - 14 days.

timewilltell_2

hi jonun, i know i said i wouldn,t but i did. i phoned cru today.
snotty woman said straightaway, when did i receive acknowdgement letter, i said you never sent one, she said well i am sure you have been told 8 weeks, and i you can't keep phoning....very snotty women, i told her that it was my right to phone when i wanted to, she said : well i can't tell you anything over the phone.. i said : oh thats strange, everybody else i have spoken to has and whats the difference with you, she said.. wait for letter of offer, i said thats if i ever receive one and thank you for being so polite and helpful as when i complain to fo that is more i can add, and put the phone down.
nothing mentioned about not being able to use the template of charges.
sorry for babbling