NatWest (merged)

in-a-pickle_3

frugalpam wrote: »

Hi - you need to read through this thread, everything is explained there

Pam

Thanks for that Pam, it was less painful than trying to trawl through 170 pages on the off chance!!

frugalpam

in-a-pickle wrote: »

Thanks for that Pam, it was less painful than trying to trawl through 170 pages on the off chance!!

You're welcome! It can be hard to find your way round the forum at first, but there are several good 'sticky' threads including that particular one, that save you hunting around for hours

Pam

little_evo

Well yesterday after reporting from a phone call that my offer had been validated on the 14th of May I received the offer letter today! Orginally claimed £2712 and they made an offer for £2600. Will let you know how long it takes to be put into my account. I love this site!

jonun

timewilltell wrote: »

good morning jonun,
good on you for complaining. just to let u know that when i spoke to cru this week they said mine was in process of being validated, this would seem about right as our dates are near enough the same.

hi ,

had a bit of cheering up today when i got a letter from FO telling me that they have wrote to FATWEST re my complaint ..and i should wait till the 56 days are up now if i havent been satisfied by natwest i should get back in touch with FO..
this may just give natwest a kick up the bum now!!
now that Fo have wrote to natwest im gonna give them the 56 days and then start mcol ..i registered last night so im all ready!
yeh i think we will hear around the same time fingers crossed!!

thaks
jo
x

ally1d

hi all just got my statements back from natwest and am ready (and slightly shocked by how many charges i have!!) to start claiming do i send my letter to same address as i requested statements from???
thank you all
ally

julie_c_4

ally1d wrote: »

hi all just got my statements back from natwest and am ready (and slightly shocked by how many charges i have!!) to start claiming do i send my letter to same address as i requested statements from???
thank you all
ally

I sent mine to my local branch, but thet just forward them to customer relations.

NatWest Customer Relations
FREEPOST NAT12685
BOREHAMWOOD
WD6 1BR

jonun

little_evo wrote: »

Well yesterday after reporting from a phone call that my offer had been validated on the 14th of May I received the offer letter today! Orginally claimed £2712 and they made an offer for £2600. Will let you know how long it takes to be put into my account. I love this site!

well done!!
can i just ask how long the process took altogether?
thanks
jo

wizk1

Result. I have received a letter from NatWest indicating that "as an act of good will", they will refund my charges. However, I have already filed the claim with MoneyClaim. If I cancel the claim, will I receive my £30 fee back? What do I do?

mikkiboy

phone boreham wood and ask for the head office number and make a complaint there i had recieved a letter from stuart higley asking for 21 days to investigate my claim

when the 21 days were up and i had recieved no reply i contacted head office to complain that i had not even recieved a reply to their time scale and at least should have recieved a "we are still investigating blah blah blah

hea office said they would take it up with borehamwood and someone would call me on monday ( icalled on a friday at500pm)

on monday i recieved a call from stuart higley himself apolgising for the treatment and within two weeks i recieved a offer which i accepted and fund were in my account a week later

just thought i would post this for all you people stuck in the middle of a claim and doubting if you will ever get your money back just keep the faith

and remember "dont let the b*stards grind you down "

pucca

Hi, I recieved my letter of offer yesterday in which i have accepted and sent off in the post immediately.

I worked out they owed me £1900 and they offered £1865 so i am very happy with that :j Quite shocked as it did only take 1 letter (and copied highlighted statements) and 1 follow up phone call.

In the letter it stated the refund would go directly into my account, anyone know how long this takes?they should recieve signed acceptance tomorrow.

Thankyou