NatWest (merged)

artskie

Rang the number and after multiple attempts, finally got through to an advisor.

They say they have recieved my letter on the third of may, It was the third letter giving them 14 days to reply or i will go ahead with court action.

I sent this letter on the 23rd of april.
Their 14 days is up from the day of writing but they say they reserve the right to have 8 weeks before correspondence?!

Do i go ahead with court proceedings?

Thankyou again for any help!:j

smudgemanc26

artskie wrote: »

Rang the number and after multiple attempts, finally got through to an advisor.

They say they have recieved my letter on the third of may, It was the third letter giving them 14 days to reply or i will go ahead with court action.

I sent this letter on the 23rd of april.
Their 14 days is up from the day of writing but they say they reserve the right to have 8 weeks before correspondence?!

Do i go ahead with court proceedings?

Thankyou again for any help!:j

As everyone else says stick to the timescales you have set not theirs if their 14 days is up then proceed!

timewilltell_2

And now i am really on one. also a stephen dix e mailed some one back saying they don't reply with e mail (work that one out) and that stephen dix e mailed me this week, but never said anything of the like, but i expect he will now when he replies to my other e mail.

timewilltell_2

smudgemanc26 wrote: »

See thats not what i got told - its a disgrace! Can we report them for lying all the time do you think surely they cant keep making these stories up?!

just read success page, another 2 victory's for people fighting natwest, but they seem to of got theirs quite easy, where are we going wrong

smudgemanc26

timewilltell wrote: »

just read success page, another 2 victory's for people fighting natwest, but they seem to of got theirs quite easy, where are we going wrong

20 Days!!! I cant believe this I really dont know where i am going wrong i did everything by the book posted everything recorded, even rang them, emailed them i cant do anything more and yet still nothing.

I really am at a loss as to what to do. I think they know i need the money (looking at state of account) and are making me wait on purpose :mad:

timewilltell_2

smudgemanc26 wrote: »

20 Days!!! I cant believe this I really dont know where i am going wrong i did everything by the book posted everything recorded, even rang them, emailed them i cant do anything more and yet still nothing.

I really am at a loss as to what to do. I think they know i need the money (looking at state of account) and are making me wait on purpose :mad:

me too, i have stuck to it, i have just given them another 7 days so if i have not heard anything by then, watch out. surely they are breaking there guidelines that they keep chucking down our throats if they are going into 8th and 9th week, do you think you ought to phone FO and ask them what you need to do. how long did fo say it would take them to deal with yours, because perhaps as soon as natwest get letter from fo they may put money straight into your bank, which i have read of on here somewhere.

smudgemanc26

timewilltell wrote: »

me too, i have stuck to it, i have just given them another 7 days so if i have not heard anything by then, watch out. surely they are breaking there guidelines that they keep chucking down our throats if they are going into 8th and 9th week, do you think you ought to phone FO and ask them what you need to do. how long did fo say it would take them to deal with yours, because perhaps as soon as natwest get letter from fo they may put money straight into your bank, which i have read of on here somewhere.

Because the FO are so busy with complaints mine isnt even on the system yet as they too have a backlog. I asked the girl at the FO office could i add things to my complaint but as it wasnt on the system then i couldnt - she did say i could send another one but i thought i better not as that may take them more time to put on the system and delay contact with Natwest.

As i had an email back from Natwest customer relations (oh yes they do reply by mail!!) i have just sent a reply back stating i have reported them and further action will be taken and basically just complained about their method or lack of in dealing with their claims!

I cant believe some have been settled in a matter of days and mines just dragging on - disheartening isnt the word.

Jen

timewilltell_2

smudgemanc26 wrote: »

Because the FO are so busy with complaints mine isnt even on the system yet as they too have a backlog. I asked the girl at the FO office could i add things to my complaint but as it wasnt on the system then i couldnt - she did say i could send another one but i thought i better not as that may take them more time to put on the system and delay contact with Natwest.

As i had an email back from Natwest customer relations (oh yes they do reply by mail!!) i have just sent a reply back stating i have reported them and further action will be taken and basically just complained about their method or lack of in dealing with their claims!

I cant believe some have been settled in a matter of days and mines just dragging on - disheartening isnt the word.

Jen

i am totally baffled about how they deal differently with each claim, are you having this much hassle with your other claims, it should be interesting with jonun and myself as they acknowledged our letters on the same day, so will we get a letter on the same day mmmmmmmm doubt it

smudgemanc26

timewilltell wrote: »

i am totally baffled about how they deal differently with each claim, are you having this much hassle with your other claims, it should be interesting with jonun and myself as they acknowledged our letters on the same day, so will we get a letter on the same day mmmmmmmm doubt it

Ive not even started with them really only posted 1st letter yesterday just dreading it really now. Dont want this hassle again some people have said its been easy money on here on but to me now its been a nightmare I dont even think i'll be that happy when i get it now im so deflated and as for them getting their overdraft back they can go kiss my !*@$

jonun

Hi all..

When i contacted |Fo on tuesday they told me that they cudnt help get my money back as yet as it wasnt past 56 days but they sent me a complaint pack anyway and i sent it back complaining about : No acknowledgement to any of my letters and the fact that i get told different things each time i ring sometimes with very abrupt staff and i told them that i emailed them and they told me they dont get emails , when infact they do cos i got a reply a week later!!They seemed interested in the no acknowledgement to any of my letters bit!! I want natwest to get a kick up the behind for that at least!!
I told them i had been a customer with natwest since i was a kid and i find this behaviour totally offensive!!

I cant wait to get my money and close my account and ring them up and just laugh at them!!

they only received my 1st letter on the 12th April and i am totally stressed with them so god knows how all of you feel who have had this for several months!!
If i had my way id never use a bank again!!

keep going everyone we'l get there in the end!!
jo
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