NatWest (merged)

PAWI69

smudgemanc26 wrote: »

I just sent my revised charges by mail everything else by post (recorded) i thought the lady told you they were not accepting claims by email anymore?

How about faxing it instead do you have access to a fax machine - someone posted up the fax number if you look back over the thread.

FAX number is 020 8236 8010 (Borehamwood)

PAWI69

smudgemanc26 wrote: »

When i emailed them when i hadnt heard anything regarding my claim - still give them the original timescale as suggested though but didnt know that they had charged me extra since my first claim until i looked over my statements :mad:

Sorry to sound daft, have you sent a revised letter updating the total you are claiming? if so, when?

smudgemanc26

PAWI69 wrote: »

Sorry to sound daft, have you sent a revised letter updating the total you are claiming? if so, when?

Yeah sorry i forgot to say what date that was the 2nd may although i never posted it! ooops just emailed it. Now ive got my verbal offer though i might just take the money n run (so to speak) as for the hassle of this taking longer for £170 it doesnt seem worth it especially when i need the money now. What do you think?

PAWI69

smudgemanc26 wrote: »

Yeah sorry i forgot to say what date that was the 2nd may although i never posted it! ooops just emailed it. Now ive got my verbal offer though i might just take the money n run (so to speak) as for the hassle of this taking longer for £170 it doesnt seem worth it especially when i need the money now. What do you think?

I'd have posted them a revised letter with the extra charges on the total, still sticking to my timescales. However if you need the money & don't mind not waiting for the £170 it's up to you.

Good luck in what you decide to do

P.S. I wouldn't ring them accepting the offer, they have to send you the letter & you have to sign & send it back, it states on their letter that faxed copies will not be accepted

Stuck_in_a_70s_timewarp

Hippolyta wrote: »

Ok so it's got to the point now where I'm seriously thinking of giving up. Started my claim back in March, stuck to the timescales and heard nothing back whatsoever from Natwest. Filled with MCOL and it was issued on the 22nd of April, same as FrugalPam. They had until Sunday to acknowledge and some crazy optimistic part of me thought maybe they wouldn't. But yesterday they did.
Just not sure now if i have the will to carry on with it all. Having to fill in more forms and deal with their defence just seems too daunting and the thought of it dragging on through all of summer gets me down. I've a baby due in 7 weeks so enough to think about. However i've got bills mounting up, and still getting charges every month so really do need the money. Anyone got any words of encouragement to keep me going, or should i just admit defeat.!!!

Please don't give up - there's plenty of help on this site, and Consumer Action Group website. I've copied the letter I sent Robbers - oops, I mean Cobbetts - below, I copied it from someone else on this website! Don't be intimidated - even if you go to court, they won't send anyone, you just need to tell the judge what the charges were & s/he will agree to the refund, that's what has happened to the others who have been through the process.

Keep your chin up, don't be afraid to ask for help, even if it's just moral support. I feel much stronger when I read that I'm not the only one!

Cobbetts LLP
Ship Canal House
King Street
Manchester
M2 4WB

cc Northampton County Court

23/04/07


Dear Sir or Madam:
Claim No:
Your ref:

I Acknowledge the receipt of the defence posted on behalf of National Westminster Bank plc.
I am not prepared at this stage to answer the CPR Part 18 Request. I anticipate that the claim will be allocated to the small claims track and would not then expect to have to deal with a Part 18 request since these are specifically excluded under Part 27 unless the court specifically orders me to do so of its own initiative
Furthermore I consider that the CPR part 18 request is intimidatory and I intend to bring the intimidation to the notice of the court. However, for clarity, I confirm the charges I am claiming were applied to the following account:

Account Name:
Account number:
Sort Code:

Please also find attached a breakdown of all charges I am claiming.


Yours Faithfully

timewilltell_2

well my day did begin quite well until i checked my bank details, today i have been charged £73 for card misuse and a charge for a unpaid dd, so over my overdraft limit again, here i go again, sooooooo fed up with it, i seem to take 1 step forward and 2 steps back, broke down in tears, used every swear word possible, then thought........ well if they wanna play this game, then so can i.....

smudgemanc26

PAWI69 wrote: »

I'd have posted them a revised letter with the extra charges on the total, still sticking to my timescales. However if you need the money & don't mind not waiting for the £170 it's up to you.

Good luck in what you decide to do

P.S. I wouldn't ring them accepting the offer, they have to send you the letter & you have to sign & send it back, it states on their letter that faxed copies will not be accepted

I think i'll wait abit longer see what happens maybe i'll get lucky and they'll up the offer to include the extra charges. I only emailed it to them as where i work there isnt a local post office and id already popped out on the sly that week to send a letter recorded!

I'll keep you updated and let you know how i get on maybe i'll get some nice post this wknd!

Have fun checking your account balance later and seeing all that money! Thanks for your advice & Well done on your victory :T

timewilltell_2

sorry to bug everyone but would it be worth my while telephoning the 0845 and asking if an offer has been made yet... as when i spoke to them yesterday i got the usual 56days etc etc, and i should have a letter of offer by 31st may, there 14dys is up next weds(2nd letter giving 14days or court)or sit back and wait.
p.s. i am sure the postman thinks i fancy him cause i rush to get the post off him.....

smudgemanc26

timewilltell wrote: »

sorry to bug everyone but would it be worth my while telephoning the 0845 and asking if an offer has been made yet... as when i spoke to them yesterday i got the usual 56days etc etc, and i should have a letter of offer by 31st may, there 14dys is up next weds(2nd letter giving 14days or court)or sit back and wait.
p.s. i am sure the postman thinks i fancy him cause i rush to get the post off him.....

Ring them i did and found out i have an offer not received it in writing yet though! :mad:

Worth a try isnt it - if you have been given a reference number quote that - to my suprise the people who i have spoken to are nice n polite i thought they would be p**sed off by now repeating themselves :rotfl:

timewilltell_2

smudgemanc26 wrote: »

Ring them i did and found out i have an offer not received it in writing yet though! :mad:

Worth a try isnt it - if you have been given a reference number quote that - to my suprise the people who i have spoken to are nice n polite i thought they would be p**sed off by now repeating themselves :rotfl:

thanks for that, am i the only one who gets really nervous phoning them, i have to build my self up.... gonna do it right now.. i will let you know the outcome.