NatWest (merged)

pigsmightfly

mikkiboy wrote: »

just been to the bank and was told that they dont deal wiyh this at the branch this would be dealt with at boreham wood
thankfully the cashier gave me a photocory of my letter as a recipt and said it would be forewarded to the correct department

ive got over £6,000 of outstanding charges witch completly shocked me as i thought i may have £2000 worth 0ver 6 years

fingers crossed

Well a lot of other people have dealt with their branches

I suppose at least they are passing it on for you and they can't say they haven't received it.

Hope you get every penny back

dansmell

Hi i sent a letter to my bank asking for my charges back, received no reply from that one after 14 days which was yesterday so i sent the next letter threatening court action, then i received a message on my phone today saying that they werent ignoring me and that it is being dealt by another office and could take upto 6 weeks for another responce,

is 6 weeks acceptable or should i take them to court.

many thanks in advance

Daniel

Greggie

Hi,

I rang another office as Borehamwood are fobbing people off and I was not happy.

I was told that the offer letters are taking four weeks to get to us and then once accepted will take another two weeks to get paid!!

These are their timescales and nothing will make it go any faster. Unfortunately it is a time game with them.

kevsam65

i think the general concensus is that you stick to your timeframe not theirs. Just sent my first request for repayment , so waiting to see what happens.

sam.

bloomfieldbird

Greggie wrote: »

Hi,

I rang another office as Borehamwood are fobbing people off and I was not happy.

I was told that the offer letters are taking four weeks to get to us and then once accepted will take another two weeks to get paid!!

These are their timescales and nothing will make it go any faster. Unfortunately it is a time game with them.

Different stories for different people by all accounts!
I recieved my offer letter yesterday for the full amount(£2491).I got an Email from the customer relations department this morning saying they had recieved my letter(sent 16th feb) and i would hear from them within 2 weeks!!

But i just did.....yesterday!!

So i cheekily replied,asking them when my account would be credited,and they replied within two MINUTES!! saying it will be credited to my account the day after they recieve my acceptance form..........so we shall see!!

deedee2665

bloomfieldbird wrote: »

Different stories for different people by all accounts!
I recieved my offer letter yesterday for the full amount(£2491).I got an Email from the customer relations department this morning saying they had recieved my letter(sent 16th feb) and i would hear from them within 2 weeks!!

But i just did.....yesterday!!

So i cheekily replied,asking them when my account would be credited,and they replied within two MINUTES!! saying it will be credited to my account the day after they recieve my acceptance form..........so we shall see!!

Hiya have you got borehamwood email address ? I sent my acceptance letter back on monday 5th march and i still have not got the money in my account yet . Just wondering if you can give me thier email address please as this might get them to do something about them taking so long to credit the money.

Thanks
deedee

System

deedee2665 wrote: »

Hiya have you got borehamwood email address ? I sent my acceptance letter back on monday 5th march and i still have not got the money in my account yet . Just wondering if you can give me thier email address please as this might get them to do something about them taking so long to credit the money.

Thanks
deedee

Hi deedee

I'd give them til after the weekend, it took them 7 days to credit my account.

Also being the weekend you'll get no reply until Monday anyway!

If you've been made an offer, you'll get your cash!

Regards

UNDERGROUND

The_0ne_2

Hi everyone,

I have started to try and claim my charges back totallying £162 with £35.91 interest calculated from the online calculator on this site.

Heres where im at so far:

9th Feb - First letter sent asking for money, attached copy of charges schedule from the online calculator.

Received no answer so

26th Feb - Sent final letter asking for monies or would start court action.

No reply after 7 days so on 5th March i filed a claim using the moneyclaim site.

8th March it was aknowledged and Natwest intend to fuly defend the claim.

Help what happens now :eek:

The_0ne_2

Heres a list of my charges

£14 - 31/7/2003
£20 - 30/1/2004
£20 - 27/2/2004
£20 - 31/3/2004
£20 - 30/4/2004
£20 - 30/5/2004 (This should be 30th of June not may!! will my claim get thrown out because of this silly error in my schedule??)
£20 - 31/8/2004
£28 - 29/10/2004

bloomfieldbird

deedee2665 wrote: »

Hiya have you got borehamwood email address ? I sent my acceptance letter back on monday 5th march and i still have not got the money in my account yet . Just wondering if you can give me thier email address please as this might get them to do something about them taking so long to credit the money.

Thanks
deedee

Hiya DeeDee, the address is customer.relations@natwest.com
Good luck, let us know how you get on!