NatWest (merged)

tinker1982

jellybugs wrote:

just call 0845 3030456, this is the area dealing with the charges refunds etc.

I tried the number and they were helpful but they said they couldnt deal with it. I told them about borehamwood and they said it all sounded strange!
That only one person can look at the database.


I just want to know if they have the revised claim.

I know i am near the 8 week time frame they have from OFT
But will a revised claim mean i have to start again at week one?

Silverstar

I won!! :T

Nice fat cheque plopped through the door today.

Thanks to everyone on here for all your fab advice and help

:beer:

rixy

what happens after you have won the mcol claim, and filed for a warrant, how liong to get the money? what can i do to speed things up? warrant was issued on the 24th feb 07? cheers?

Greggie

Unbelieveable!

I've just called Borehamwood and was told that they can't see a letter has been sent and I am to wait another week!!!!

They have lied to me all this time....

What can I do?

deedee2665

I have phoned borehamwood today too and they are saying they have not got my acceptance letter , and i know they have cos we took into our local branch and it went through internal mail . I think someone is having a bad day there and they cant be bothered to look properly my hubby is gonna phone them now . Its so annoying to have to phone them all the time to get owt done

Greggie

DEEDEE

how long did you have to wait for your offer letter from them?

deedee2665

We got our offer latter last saturday and we sent our first letter on the 6 feb and they got it on the 8th so think its about a month . It did take them quite a while to get the offer letter out to us though , they told me about the offer on the phone about 2 weeks before we got the letter

dlb

Same here deedee, took 2 weeks for offer to arrive after i was told on the phone it was in post.
How long after sending offer back accepting it before the money goes into the account?

deedee2665

Ive no idea how long it is taking them to put the money into the bank account , we sent our acceptance letter back on monday through thier internal mail from our local branch (i dont trust royal mail) . The money still isnt in our bank account yet so getting a bit frustrated with them , they said it would take between 7 and 10 days for the money to be credited but now they have told my hubby it could be upto 14 days . How long does it take to put in some numbers in a computer and press go ? god it annoys me how long they take

jennyjudd

I have been a single parent for many years, and got married last year, but am no better off as husband is in a very low paid job and we have 5 daughters!

I get tax credits but it's only just enough to live on.

We have several regular direct debits for tv licence, insurance, phone bill etc and it's a struggle to find the money, but we almost always get ther in the end.

Last week, we set up a transfer from my husbands bank account to mine (same bank) to cover a direct debit.

The transfer happened on the same day as the direct debit went out, and I was charged £38, and the direct debit was returned.:eek:

I phoned the bank and was told that the money needed to be transfered the day before.

I am fuming!!!:mad: :mad: :mad:

This hasn't ever happened before, and £38 is a lot of money to us, it's a weekly shop! :mad:

I have checked out my bank statements for the past six months and I reckon they owe me at least £72 for that period alone, can't imagine what they owe us for six years, and that is just my account.

It's so wrong of them to take money from people who obviously have very little, or anyone for that matter.

I sent my first letter yesterday, to Natwest bank, any idea how long it takes to get a reply?

It would be such a blessing if we could get our money back, i reckon it would let the kids have a much longed for summer break.

Can't help thinking I'm being daft and they won't give me anything though!

Any advice and reassurance out there?