NatWest (merged)

deedee2665

jayneg wrote:

Reply to Karen 5416

I have sent all the template letters to NAT West and called them several times. I have been on again this morning just to see if they will pay up before I press the button on the online court application - but they say they cannot see if anything happening on this as they are only customer services. Can you tell me what number you used please and I will give it a go before I send the claim to county court. Cheers J

Hiya the freephone number for borehamwood is 08000154212

good luck

tjwhittaker

steviebee wrote:

I sent the letter to my local branch, is this ok?

Yes thats fine thats were i sent mine ,they will pass tjem your letter to the right people.

steviebee_2

just spopke to call centre people, says the cheque for the statements not been cashed, and could take 4 weeks ??? do i accept this or go for the next step?

AlistairG

I had exactly the same issue with NatWest relating to one single charge made in error triggering months of charges mounting up to about £300.

It took a couple of letters but I got all the charges refunded. What you need to do is chronilogically list all charges and their cause (a previous charge).

The advantage that I has was, to quote Monopoly, "Bank Error in my favour". You may not be able to claim all the charges back but you should be able to reach an agreement that the perpetuation of the current situation is unacceptable. I would hope that NatWest would refund most of the charges, which from the sounds of it would solve this issue for your son.

regards,
Alistair

customdaddy

hi, i am about to send the letter threatening court, so if i am using the money claim on line do i put that as the court i am using in the letter template????????

ShakerSonicBen

What a feeling!!!

Letter popped through my letter box this morning.

Wrote 1 letter to them on 15th february 2007 asking for my charges back, heard nothing up until today.

Offered me a good will gesture of £1456.00. Snapped that straight up.

Thanks Martin

lelb72

Hi,
Wondered if someone can tell me. I have my statements from Natwest and am now sifting through the charges. When i send the letter asking for my charges back to my local branch. Who do i send it for the attention of?
Is there someone specifically i have to request the money from?

Thanks
Lee

customdaddy

I just sent mine of to local branch, to the manager, apparently it gets directed to the correct person from there

lelb72

Thanks for that

leighbo82

i wrote to natwest asking for all charges to be repaid from last six years plus interest. they sent me back an offer for the full amount excluding interest. should i push for the interest as well or settle??? please help.