HSBC (merged)

SonnyCash

minty18 wrote:

Stay with it people, and do not hesitate to pester them with phone calls.

Good luck

Excellent point minty18 and these are the numbers that I used.

0800 88 11 55 This number is for complaints and related to qeneral quality of service issues

08456 028 006 This seems to similar to the department above but is more specific to charges

I hope this helps.

minty18

SonnyCash wrote:

Excellent point minty18 and these are the numbers that I used.

0800 88 11 55 This number is for complaints and related to qeneral quality of service issues

08456 028 006 This seems to similar to the department above but is more specific to charges

I hope this helps.

The 006 number seemed to be best for me, they knew exactly what i was talking about when i was on the phone to them and believe it or not they were actually REALLY helpfull, suppose there is a first time for everything.

franny

Hi all,

Just prepared my charges from the last six years - equates to £510.36 with interest.

Has anyone tackled HSBC with an amount less than a thousand say?

Also, what address do I send this letter to claiming for my money? Sorry to ask a basic question but I have seen to send it to my branch, the canada square address (which I can see from my garden - wish I could throw a couple of miles) or an address in Leeds.

I am confused

minty18

i'd go for the one in leeds and i do believe there is a post that confirms this.

reecos

franny,

have a look at the success story thread - there are plenty of people on there that have claimed less than 1k

wednesday1867

I received a letter today saying, the copies of the statements will start to arrive shortly in seperate batches.

Didnt send my tenner back tho,lol

So after this, what kind of time do they take to come through, they are still within their 40 days as well?

Irezumi_Muzan

franny wrote:

Hi all,

Just prepared my charges from the last six years - equates to £510.36 with interest.

Has anyone tackled HSBC with an amount less than a thousand say?

Also, what address do I send this letter to claiming for my money? Sorry to ask a basic question but I have seen to send it to my branch, the canada square address (which I can see from my garden - wish I could throw a couple of miles) or an address in Leeds.

I am confused

I claimed £773 off HSBC. Ended up getting £854... I sent all of my stuff to the Canada Square address.

relynutz

i received my offer in the post this morning, they are offering me £2987,( claim was for £3500) am going to accept, :beer: :beer:
many thanks for all advice feel chuffed to bits to think that i took on a major bank and won:T :rotfl:

neilb78_2

im with hsbc so can calculate online just a few questions

Do i add the charges made for going over drawn

Do i add the charges made for bounced direct debits

finally do i add all these together then send the letter off if someone could clarify this please

regards

SarahNeedle1872

Hi... Yes and yes, you claim for both. add them together to get a total figure. However, if you're gonna claim for interest too, work it out on the interest calculator in Martin's article then put THAT figure in your letter.
http://www.moneysavingexpert.com/cgi-bin/viewnews.cgi?newsid1141050760,24632,
Read this article before you do anything, it explains it really well. There's also a Sticky at the top of the board (Contact Addresses etc) that will help. Good luck:D