HSBC (merged)

jem170884

jennyowen wrote:

I've just had a reploy from HSBC regarding my first letter to them claiming charges, I included all the statements with the charges highlighted, a printout of the interest claculator of Martins and the form letter. The reply I got this morning says that I have to have a list of all the charges, date and description as it is not 'obliged' to 'assist in the analysis of my account'!!!! I've not asked for assistance, just dosh!!!

Has anyone else had this letter, I'm guessing it's just time wasting but will reply with the list in exactly the format they require, even though they've already had it, bar the description!!

Oh, I'm miffed....:mad:

I sent them a sreadsheet detailing all my chargs and also the interest, they wrote back saying they are looking in to it, but the have till monday to make me an offer so watch this space, I hope you kept a copy of your statements for your reference????

jem170884

Natalieee wrote:

Well i got my statements today .. totted up all the figures and they owe me nearly £800!!

Also i enclosed a tenner as i didnt want to send a cheque and i read on here a few people had sent cash and they have written on the letter that there will be no charge BUT they havnt sent me my tenner back, do you think i should ring them on Monday and ask where it is?

I assume some light fingered temp has pocketed it .. it wouldnt suprise me!! x

ARe you sure they didnt credit it to your account???

Natalieee_2

jem170884 wrote:

ARe you sure they didnt credit it to your account???

No Hun, My Account With HSBC Is Closed .. Part Of The Reason Why I Didnt Send A Cheque ..x

lawtz04

Hi guys
just wondering about peoples experiences of takin hsbc to court.
I filed a claim against them and they said they were going to put in a defence. They've got a week left to do so but nothing yet. A tactic to put me off or will they actually put in a defence?

jennyowen

jem170884 wrote:

I sent them a sreadsheet detailing all my chargs and also the interest, they wrote back saying they are looking in to it, but the have till monday to make me an offer so watch this space, I hope you kept a copy of your statements for your reference????

Thanks for that, I've just done a spreadsheet too. My statements only say 'charge' or 'total charge' so that's all the detail they can have I'm afraid. Did you put more detail on yours? And yes, don't worry I kept a copy of all my statements but they'd sent them back with the letter anyway!

Do you think I should stick with the original 14day deadline or start again from the day they receive the new detailed spreadsheet???

jennyowen

I sent off my first letter to HSBC on 5/2/07 but today got a letter saying that they need more details of the charges, I sent them everything but the charge decription from the statement which they now say they need. I have now collated these onto a new spreadsheet which I will post off next week but should I stick with my original deadline or start a new 14 day period from the date they receive the new details? Help p lease....

Edinburghlass_2

You do need to give them time to check your charges spreadsheet with your charges so while I wouldn't give them 14 days to do this, maybe 7 days.

dixie06

lawtz04 wrote:

Hi guys
just wondering about peoples experiences of takin hsbc to court.
I filed a claim against them and they said they were going to put in a defence. They've got a week left to do so but nothing yet. A tactic to put me off or will they actually put in a defence?

Hi, I filed a claim in December for my charges with HSBC and they filed a defence, I think its just a scare tactic and also buys them more time. I recieved an offer from DG Sols this week which I have accepted :j not going to tempt fate by giving you all the details but will do when I have the cheque in my sweaty palms!! Good luck and stick to your guns they'll back down first.

JRMat

Hello

I've rec'd statements and a list of charges from both HSBC and Smile. Then sent second letter asking for the money to be paid back using the template letter, without interest. HSBC wrote back a day before the 14 day time limit I provided stating that they were looking into the matter. I haven't yet heard from smile. What should I do? HSBC said its taking them 6-8 weeks to carry out investigations. Should I wait for them to do this or stick to the original time scale I provided. Also, how do I know which court to put my claim to?

Any advice would be gratefully rec'd.

Edinburghlass_2

Stick to your timeframe. You can find your nearest court in this post.

http://forums.moneysavingexpert.com/showpost.html?p=3719691&postcount=6