HSBC (merged)

inspiremetosave

Hiya,
I have been trying to claim back the bank charges for OH and my account to no avail. I have now filed two small claims againt the bank so fingers crossed!
We WERE both with HSBC, they have not replied or even acknowledged our letters has anyone else had any experience with HSBC and claiming back bank charges?

Good luck to you in beating the banks! x

nickmack

inspiremetosave wrote:

Hiya,
I have been trying to claim back the bank charges for OH and my account to no avail. I have now filed two small claims againt the bank so fingers crossed!
We WERE both with HSBC, they have not replied or even acknowledged our letters has anyone else had any experience with HSBC and claiming back bank charges?

Many people have succesfully claimed from HSBC. Maybe they can't cope with all the requests and are now only bothering acting when a claim is filed!

pesky_princess

Rex_Mundi wrote:

One letter, and one £10 payment is enough to get info on both accounts. You are asking the bank for all the info they hold on you (as is your right under the DPA). It doesn't matter how many accounts this includes (still active or closed)

Read THIS THREAD to see which banks people are reporting back as closing your account when you've claimed.

hi! Thanks... I think i worded my post wrong.. I am not writing to them asking for my statements as I have access to them online.. I spent loads of last night going through it all and have noted down all my charges and the dates of them all, (over both accounts the total amount I have been charged is £4,077.59! :eek: ) So I am about to do the letter requesting for my charges to be paid back. I think I am going to do 2 seperate letters as they are for 2 accounts. Do I send them my lists of charges and dates with the letters?
thanks very much!

binkyboo_2

Hi Guys, hope someone can help on this.

we are trying to claim about £2500 from HSBC (my partners account so unsure of exact amount he has all paperwork) we have sent off the second letter and we received a reply to say they would be looking into his request and would get back to him in 4 weeks. The 4 weeks has now lapsed and we have had no response from them.
Do we send another letter or call asking for a response?
i know the next stage is the moneyclaim website but we cannot afford fees at the moment (hence the need to try and claim this money back!) should we just leave it untill the new year and then file a claim or should we be pushing them for a response in the meantime?

nickmack

Firstly, you need not wait 4 weeks. You set the timetable, so when the expiry of your deadline passes, you move to the next stage.

In your case, you have a problem. As you don't have the money for the court fees, you cannot proceed with the claim. When you have the funds I would file the claim immediately.

Although it's up to you, I wouldn't bother phoning or writing to them again. Many banks now don't return any money until the court action has started.

binkyboo_2

thanks for your quick reply nickmack,

is there anyway we can find out what the court fees will be before we submit the claim? if we know then we can try and scrape the money togather before january hopefully at least then we would know what we are working towards does anyone know?

i_am_really_rich!!

is there anyway we can find out what the court fees will be before we submit the claim? if we know then we can try and scrape the money togather before january hopefully at least then we would know what we are working towards does anyone know?[/QUOTE]

For £2500 it will be £120.00

nickmack

i am really rich is correct.

See here (PDF document):

http://www.hmcourts-service.gov.uk/courtfinder/forms/ex50_0406.pdf

pesky_princess

hi! I am sending my letter today requesting my bank charges back...
I am with hsbc, and i looked up about contact addresses for banks but they are only for requesting statements and to send court papers... Who do I send my letter to requesting the refund of charges? Is it my local branch or do I send it off to the main place? Any help much appreciated - I really want to get this posted today!
thanks alot!

maniac886

pesky_princess wrote:

hi! I am sending my letter today requesting my bank charges back...
I am with hsbc, and i looked up about contact addresses for banks but they are only for requesting statements and to send court papers... Who do I send my letter to requesting the refund of charges? Is it my local branch or do I send it off to the main place? Any help much appreciated - I really want to get this posted today!
thanks alot!

Send the letter to this address;
HSBC Bank plc
8 CANADA SQUARE
LONDON
E14 5HQ

This is where i sent my letter to and got a reply within 14 days.