HSBC (merged)

xnetco

How long does it normally take to hear back from HSBC?

moneysaverconvert

I sent my letter claiming my charges back n the 14th of december. I have recived a letter saying they are looking into it, anyone know how long I should leave it before sending another letter?
Any help appreciated
Thanks

richmulch

did you mark it for anyones attention!!!!

regards

BudChampagne

moneysaverconvert wrote:

I sent my letter claiming my charges back n the 14th of december. I have recived a letter saying they are looking into it, anyone know how long I should leave it before sending another letter?
Any help appreciated
Thanks

Stick to all of your original timescales until resolution, the 'looking in to it' letter is to stall you.

Answers to other questions - always send recorded as you have proof of delivery and this sets the countdown for 14 days.

I sent my first correspondence to my local branch, then other replies to the Leeds address as per the letter head.

The telephone number I have for Leeds is - 08456 028 006

Rex_Mundi

Has everone who claimed from HSBC sent it to there own branch address or sent it to the head office!!!!!
Also i have two accounts with them totalling £3600 in charges should i group them together or send seperate letter sfor each one?

If you send any letters to your local branch, they will forward it onto the correct department (it may not be dealt with at head office). One claim for both accounts is fine.

I sent my letter claiming my charges back n the 14th of december. I have recived a letter saying they are looking into it, anyone know how long I should leave it before sending another letter?

Go by your own timetable. If you gave them 14 days in the letter, and it is past this time. Send the next letter.

BANANABUS

Afternoon campers

can nominate for the most useless branch of hsbc?

As per my previous posts
i sent my first letter asking for my hard earned charges back on the 29th of Dec
the royal mail tried to deliver it on the 3rd of jan at 11:01there was no one available to sign for it, The postman left them a card. it got returned back to the delivery office (as of today its still at the post office)!
So on the 9th of jan i Hand derived a copy of my first letter and got the chap behind the counter to signs me a compliment note saying that they had received my letter.

Guess what i phoned them today and ................they say they have not recvied either of my letters. I now have the freephone fax number to fax a copy to the office in leeds.

Question?

after i have faxed the copy of the first letter to them, should i post off my second letter giving them 7 days until i start with the court straight away? Maybe fax this one too .

After all its not my c o c k up . its theirs.

BethanL

Jay2306 wrote:

I also had the letter from Mr Langdale asking for a breakdown....

He would have recieved the letter Monday... any ideas how long the wait is until you get a letter back or an offer?

Also does anyone have a contact number for this Leeds address?

Seems daft, them asking you for a breakdown - After all, they're the ones who charged you, they should know what they charged you for!

Jay2306

Thats what I thought!

I rang the SQT in Leeds today they received my breakdown on Monday and they can see them scanned into the system.

She couldnt tell me exactly how long it would take though to get an "offer"

pointsgirl

xnetco wrote:

How long does it normally take to hear back from HSBC?

it seems to vary from case to case there does not seem to be any set rule
I received a letter from Colin Langdale to say he was investigating into my claim but this letter was dated a week after i had put my claim on line
HSBC have said they are going to put in a defence but have not done yet
They have to next tuesday to do so
However there are people who are getting offers alot earlier

Strangely_Brown

Well for me it took just over two weeks from when I posted my Prelim letter to getting a offer £400 less than I'm claiming. Am i going to accept the offer, not sure but the only thing i do know is that HSBC, as well as other banks seem to be making offers nearer the claimed amount to reduce the number of court claims.