HSBC (merged)

novelli

ive reclaimed 4,200 in charges from HSBC. They have been good at liasing via the online messaging service, but just keep saying its being dealt with and that they have 8 weeks to respond to my claim. I had given them 14 days on the claim letter i sent them, so whose right them or me!! Do they have 8 weeks or 14 days, as its now over a month??


thanks

LozBingley

novelli wrote: »

ive reclaimed 4,200 in charges from HSBC. They have been good at liasing via the online messaging service, but just keep saying its being dealt with and that they have 8 weeks to respond to my claim. I had given them 14 days on the claim letter i sent them, so whose right them or me!! Do they have 8 weeks or 14 days, as its now over a month??


thanks

They have 8 weeks under the Financial Ombudsman regulations

BUT if you are taking it to court you stick to your time table and get it in on the 14th day :rotfl:

desperate_lou

joncow75 wrote: »

Got to agree with Lou on this. If you take them to court now you'll be at the back of the queue and the way things are you prob would of heard from the bank before your even allocated a court date. Please read back through this thread first before you do anything. So many people have gone down the court route and have regretted it as its taken longer. If you want the interest then you have no choice but to go through small claims though

Hiya

You still with us. Now thats what i call loyalty:rotfl:

lou x:T

OzDooze

Tillybella wrote: »

Hi

Give them a ring on the 7 week mark and then follow up with a an email via my messages in the online banking, you should receive an offer in the post before the 8 week mark. They will then pay out (if you agree to the offer) within 14 days. Result!!

Sam x

Thanks Tillybella. I have my fingers crossed and will give HSBC a "friendly" reminder on the 7th week.
Congratulations to everyone else who has a success story. To those undertaking action - GOOD LUCK

joncow75

desperate_lou wrote: »

Hiya

You still with us. Now thats what i call loyalty:rotfl:

lou x:T

Ha ha, I haven't cut and run just yet. Want to see how those who were claiming at the same time as me get on, and give a little friendly advise, that doesn't always follow the the "take them to court, get the pitchforks!" lol

I think people should hear all the options and base their decisions on that

John

Tillybella

Looks like everyone has gone to bed and I'm sat here waiting for midnight to check if my money has gone in! I am soooo tired I hope it will be in there cuz it would have been worth waiting up for!! No doubt my following post in about 37 mins will tell all...........

dita73

aww dont give up
we sent a letter last week to first direct for £1880.. expectig to get he fob off letter as they are part of hsbc
got an offer yesterday in the post of £1601!!
5 days and one letter!!

we have sent the acceptance back special delivery.. they didnt even quibble cant believe it.. hubby was stunned... now onto halifax which is a completely different ballgame!

hope your cash is there soon!!!

you are on the last lap now!!

Tillybella

No money at midnight..... ...Maybe it goes in at 1am and I'll check in the morning and it will be there :T ...He he.....Now I'm just grasping at straws. Looks like another day of waiting and another night of staying up to check. Wish my luck for Monday night!!!! x

joncow75

I think your going to have to wait one more day Sam. Mind you it was 1am when I checked and it was in, but you were a couple of days behind me. Fingers crossed your not waiting long. I've had a great day paying bills, ha ha. Prob the only time I've ever liked it. Usually its just after i've taken a loan out, and the excitment is short lived as soon as my repayments start, but at least I know none of this is going back to the bank!

Tillybella

No money this morning either, not that I was really expecting it. They received my signed acceptance on Friday 6th so I'm only one day behind you John, so by my calculations I really should have had my money today!! Lets keep our fingers crossed that it is definitely overnight tonight.:j