HSBC (merged)

Foot101

eyeball0001 wrote: »

I'm getting sick of waiting for mine.. My letter said 'upto 14 days' and that comes around on thursday. I rang yesterday and the chap in india told me that they are experiencing some delays...

I've sent about 3 or 4 emessages off and had 'sorry for the delay, but we did say 14 days' in reply.

Getting sick of waiting!

I'm 6 days into the 14 so should get cheque soon, dont like the fact they might be delaying - AGAIN :mad:

eyeball0001

Hmmm.. not ideal, i dont think i'll have mine til thurs/friday! Seems they are very snowed under

bb23

joncow75 wrote: »

Did you give them 14days in your court threatening letter? If so, I'd at least give them that. I doubt they would of read the letter till the 10th and there has been a weekend since then. Using the advise on here I'd decide what your going to do 14days after the received your 2nd letter

Yeah i gave them 14 days. Im just wondering, as they seem to be stalling for time (my friend got his money back within 2 weeks after his 1st claim letter!) with me, i'm assuming i'll have to go through mcol. I don't know but i guess i was naive to think that just cuz my friend and i bank with the same branch, that we'd be treated the same

i have also just written a complaint letter to HSBC regarding their unfair treatment of me over my managed Loan - they jsut sent me a new agreement to sign, even tho i've not spoken to anyone in person - so i complained

goodness knows why they sent it to me but it seems rather odd.

Fliss_M

bb23 wrote: »

Yeah i gave them 14 days. Im just wondering, as they seem to be stalling for time (my friend got his money back within 2 weeks after his 1st claim letter!) with me, i'm assuming i'll have to go through mcol. I don't know but i guess i was naive to think that just cuz my friend and i bank with the same branch, that we'd be treated the same

i have also just written a complaint letter to HSBC regarding their unfair treatment of me over my managed Loan - they jsut sent me a new agreement to sign, even tho i've not spoken to anyone in person - so i complained

goodness knows why they sent it to me but it seems rather odd.

While it does happen it is rare to be dealt with so quickly. Has your friend got a large sum of savings perhaps? That could be the reason. As for your claim am afraid you have 2 options. Ether go MCOL or wait the 8 weeks that HSBC will tell you to wait if you call them. Waiting 8 weeks is quicker then going MCOL but they will make an offer at the end of it and if you want more there will be more wrangling. Where as you are looking at a 3-6 month wait for your money with the MCOL route and is it goes to court you will prob be awarded all minus £2 per claim for the actual cost. SO its a case of what you prefer, normal waiting or active waiting as the paperwork from the MCOL route is alot. (Can you tell which way I prefer/went )

susie99

I have just come off the phone to customer services and the girl, although nice, gave me the bad news that they can no longer stick to the 8 week deadline that has been set by the FSA as they are inundated with claims, so although my 8 weeks is up tomorrow I now have to wait another couple of weeks, she has passed my name to a manager but said he probably wont get in touch for a couple of weeks. So Ive just sent an e-message saying I want full response within 48 hours or I will seek advice from financial ombudsman. I have also e-mailed the ombudsman to see where I stand. :mad:

Any one got any advice??

supersi77

Hi all

GOT MY MONEY BACK TODAY!!!!

Opened my bank statement to see a nice 529 pounds sterling sitting in it.

Had to take them as far as MCOL and getting the case sent up here to Stockport - but it worked in the end.

Thanks to all those who helped - you are great people!!

MarkRBack

I sent my claim (including interest) for £1540.00 to HSBC on the 11th April, and they sent a letter back on the 20th saying they will contact me "with a full response as soon as [they] have completed [their] investigations."

Am I a bit early to start chasing with the court threat letter today (15th May), or do you think, due to the volume I'm sure they are getting at the moment, hold on for a couple of weeks? Don't want to burn bridges if they are truly inundated!

Anyone else had this experience?

Thanks

Mark

PS Check out Google Checkout.:D Until 11th JUNE certain suppliers give you a £10 discount on total goods valued above £30. They even say that multiple seperate buys will be accepted within reason! Just saved 20% on a pushchair!

jamdown

I arrived home to find an offer from HSBC for £2,622.00 instead of £3295.50 with interest it's £4078.70. I have waited the 8 weeks which they requested as i did not have the money to do MCOL. But i feel that i should be entitled to at least the £3295.50 how do i try to get the remaining £673.50. Should i call them and to whom do i speak to and say what? or do i do this in writing.

P.S. the reason they give for the £673.00 not being offered is HSBC overdraft interest on your account is well published in respect of both formal and informal overdrafts, it's a condition you will pay the agreed rates on that borrowing. God knows what their on about as i have never had an overdraft with them, but only can assume their referring to total charges.

beamo1

HI

I have just read the judgement from the county court in birmingham where lloyds tsb won a case against a customer and they did not even have anybody there at court to defend the case for them.

I dont believe that this judge has the gall to let the bank just show that the couldn`t give a F&^K and not defend the case in court and still judges in there favour:mad:

I know that every case is different and goes on the merit and the judge on the day but reading this judgement has made me quite nervous about my claim and i bet all the banks now will start rubbing there hands and defending more cases

Do u think i should contact HSBC by phone in the morning and try and negotiate a settlement or should i stand by my guns and just go for it

any advice would be welcome
steve

Stephen_Leak

Did you use our template letter giving them 14 days to reply (a proper reply, not just an acknowledgement)? If so, then you are a bit late rather than a bit early.