HSBC (merged)

louloujs

jonnywoods wrote: »

I sent off my 1st letter requesting charges back on 22nd March - received my response today (6 days later) saying so they could look into it I would have to state on each charge the charge type - all i did was send the print-out from the interest calculator on this site as it says to do.

Do i need to do this or should I just proceed with the 2nd letter?

Also they said that my letter was sent on 7th march when it was actually the 22nd, and their letter was dated 15th March which is impossible as I didn't write until the 22nd!!

And if I do need to write again with charge types I'm not sure what to put. On my statements the charge type just says DR. Would that be sufficient??

Please help!!!!!

There really doesn't seem to be much consistency with HSBC does there?! The spreadsheet on this site where you enter the amount and date (and interest will be calculated automatically) should be sufficient. Make sure you are claiming the correct penalty charges. You have said in your covering letter, i.e. using this site's template, that you are claiming for certain charges - that covers what you've entered on the spreadsheet. You don't need to itemise what the charge represents - just make sure it's correct.

Ignore the date errors, just goes to show how hectic it must be in their 'Reclaim Your Bank Charges' department at the moment. Take a look back through this thread for plenty of admin errors they've made.

louloujs

EssexboyMatt wrote: »

HELP !!

I have got all the way to the Allocation Questionaire stage, after HSBC have taken til the very last moment at each stage :@(

Today i got the questionaire in the post, a letter from DG Solicitors asking for the breakdown of charges (which i have sent to the bank in both my 1st and 2nd letters) Also got my Credit card statements too ;@) so can start that claim too once i know what charges if any i can claim.

So im wondering.............Do i send the solicitors the info the are requesting?? (they dont answer their phones?!?) Even though i have sent it twice to their clients??

Is there anything i need to write on the questionaire regarding Expert reports, witnesses, or other information sections???

Please please please help me :-O Been going on since 7/2

Yes, send another breakdown - you're doing everything to cover yourself and giving them every opportunity to check what you're claiming.

I've just read a couple of success stories on this site - HSBC have paid out both just after the AQ has gone in and whilst a court date is being waited for. It's a pain that you've got to fork out the £100 in the meantime, but looks like you're nearly there in terms of offer timescales. My AQ should be here next week...

Natalieee_2

Hiya Lou!!

I Rang HSBC Again Today To See If They Could Tell Me Anything .. The Lad Who Answered (Quite Quickly - About 5 Mins!!) Was Really Helpful, He Said That An Offer Letter Was Written @ 3pm Yesterday & It Would Have Missed Yesterdays Post BUT They Send Everything 1st Class & if I Hadnt Got My Letter By Friday Then I Should Ring Back!!!

OMG Im Excited .. I Know I Shouldnt Get My Hopes Up But ... :j

Im Just Going To Take The Money & Run .. Unless Its A Really Stupid Crap Offer & Then Ill Cry & Start Court Proceedings :rotfl: Haha

Hope Yours Is Goin Well...NOT LONG NOW!!! :cool: xx

jonnywoods

Thanks for the advice Louloujs - so do you think I should proceed with the 2nd letter (threatening court) now? It hasn't been 14 days but after that response maybe I should just get on with it. Maybe mention on the 2nd letter that the charges are all for going over my overdraft limit??

in_debt_again_but_dealing_with_it

I've applied for my 6 year statements and have received standard acknolwedgement, the 40 days (does this include weekends or just weekdays) is up around 9th April - if I have not received them by then what is the next step for me. Many thanks.
PLEASE IGNORE THIS AS I HAVE FOUND THE INFO - MANY THANKS

Jayneo_2

Hiya - have sent the 2 letters off asking for money back and am just about to start court proceedings. Rang bank today and they said they were 2 weeks off getting back to me. Should I wait?? If not I'll start court proceedings tomorrow night - can someone point me in the right direction as to filling out the forms as I know they can get confusing. Any help & advice apprciated.

amy

louloujs wrote: »

Amy, there is no max. Just make sure you're claiming the right penalty charges. I've claimed and one more than £5000 on another case. What's the fo service?

The Financial Ombudsman service....they are going to claim for me on my behalf i called them today they said they sort it all for me and the bank legally does have 8 weeks but it must be all done and dusted in that time!!:j

golddigger_3

Jayneo wrote: »

Hiya - have sent the 2 letters off asking for money back and am just about to start court proceedings. Rang bank today and they said they were 2 weeks off getting back to me. Should I wait?? If not I'll start court proceedings tomorrow night - can someone point me in the right direction as to filling out the forms as I know they can get confusing. Any help & advice apprciated.

Hi

Just start court proceedings - follow the link on MCOL thread - its really helpful and makes filling itout a breeze. Theres a template written for you that you just fill in your details.
Don't let the bank determine when things happen - just stick to your timetable.
I started my proceedings 3 days ago - got notification from the court today, so just got to wait 25 more days.....

DropDebtFred

Hi

I'm just about to send my 1st letter outlining charges to HSBC. Can someone recommend an address to send to, or do I use the Canada Square one?

Cheers

Fred

louloujs

DropDebtFred wrote: »

Hi

I'm just about to send my 1st letter outlining charges to HSBC. Can someone recommend an address to send to, or do I use the Canada Square one?

Cheers

Fred

You should send the first letter to your branch ideally, but you can use the Quality Service Team address in Leeds. I will try and find it for you in just a minute...