HSBC (merged)

mandy_laverack

Hi I was also sent a letter telling me they will have a decision on the 4th April but decided that wasnt good enough! So I emailed them, twice, and have just received an on line offer and now Im waiting for confirmation letter to sign.

Boodles

Hi everyone, I'm hoping someone could shed a little light on the problems I've been having with HSBC.

I've had an account with them since I was 16-17, everything was fine, never seemed to have any problems until about 2-3 years ago. I went overdrawn for various reasons, like anyone I had some bills and my car needed some work done, you know one of those months where everything breaks in one go!! I ended up a couple of hundred over drawn, or there abouts. I was still having my wages paid into the account. It seemed to be a regular cycle, get paid, clear it off, 2 weeks later I'd run out of money and dip back into the overdraft and it'd all start again! Now, I did have an agreed overdraft with them which was £500 pounds and I was niave enough to believe that there is NO WAY they'd let me go anywhere near over that and they did and happily charged me for the pleasure!

Admittedly I am not the best person at keeping an eye on my bank account, this all continued for a couple of months until enough was enough. I opened an account with Natwest as I was sick of having no money and it eaten up by the overdraft every time. As I'd forgotten about a few direct debits in the change over to Natwest that I had on the account HSBC happily charged me for sending out a letter confirming they couldn't/wouldn't pay it. Interest charges of £14-16ish pounds were added each month and have been up and till now.

I do attempt to pay money off and I know that I did leave it for a bit longer than I should have before reinstating payments once I changed everything over to Natwest and left my HSBC overdraft to fester. It's hard though, I support two people on my salary and I don't have a lot of money left over once paying out rent, council tax, water etc.

Do you think I can try and claim back any fees added on my account or interest?!?

Please help, Boodles

louloujs

weetee10 wrote: »

well i found another post saying that i should only claim interest if or when it goes to court. dont know if i should contact bank and ask if they will pay before goes to court, and just forget interest.

Hello again weetee. You can claim the interest in your letters to the bank (especially as this can be a useful bargaining measure) but I am sure i'm right in saying you will only actually be 'entitled' to interest once you get to issuing proceedings at the court, i.e. the bank aren't obliged to give you interest on your unfair charges until this point. On your court claim, don't forget to tick the box the says you want to be able to claim interest on your claim.

AlexisV

I was a few days late paying my HSBC credit card (I was distracted by my birthday on the day it was due!) and so they've slapped me with a £12 admin fee.

The standard letter went off today, although I added a grovelling paragraph at the end saying I never been late in the 5 years I've had the card and it was an honest oversight.

Fingers crossed.

m.r.davies

mandy_laverack wrote: »

Hi I was also sent a letter telling me they will have a decision on the 4th April but decided that wasnt good enough! So I emailed them, twice, and have just received an on line offer and now Im waiting for confirmation letter to sign.

what email address did you use?
could i do the correspondance by email? might speed things up!

m.r.davies

Hi

I have just looked at my HSBC statements online, i've no one off charges but I did get a load of monthly INTEREST charges ranging from £4 to £13 when they reduced my student overdraft

I've seen other people say they are claiming interest back but i just wanted to check that i can actually claim this back.....it only comes to about £150.

Edinburghlass_2

You cannot claim back normal spending overdraft interest. The interest you read about is a different thing altogether.

Please read the post about Interest in the Reclaim Help Thread, linked to in my signature.

Boodles

Hiya,
The 8 Weeks they've stated is a standard letter. It's a Financial Services Authority (FSA) turn around time standard with a complaint of this type. The process is as follows; maximum of 5 days to acknowledge your 1st letter, maxium of 4 weeks to look into the case, if after that time they have not resolved the issue they must issue a letter generally called a "holding" letter to you explaining that they are entitled to a further 4 weeks to investigate, if after this time they have not resolved your complaint they must refer your case the FSA.

hannahhay

I have just got my court forms through from my county court to fill in and I'm stuck!

Any templates on what I should write in the following sections:

Brief details of claim
Value
Particulars of claim (attached)(to follow)

Any advice would be good. Am claiming through the court rather than MCOL as I can't get the fee exemption online.

hannahhay

Is this ok for particulars of claim:

1. Between 1st August 2006 and 4th March 2007, the Defendant applied numerous default charges to the Claimant’s bank account. It is understood the Defendant contends the charges were debited in accordance with its contract with the Claimant.

2. The charges applied are an unfair penalty under the Unfair Terms in Consumer Contracts Regulations, which state: “A term is unfair if it requires any consumer who fails his obligation to pay a disproportionately high sum in compensation”. The amount charged does not reflect the cost of the breach.

3. Under the law of penalties, the charges are an unlawful ‘extravagant’ penalty. A charge is a penalty if it does not reflect an item’s true cost.

4. Under the County Courts Act 1984, the claimant is entitled to interest at a rate of 8% per annum from the date they were first deprived of the money. This totals £17.73, continuing to accrue at the statutory daily rate of 0.021% until judgment or earlier payment.

5. The Claimant therefore asks the court to enter judgment in their favour for £657 plus interest, totalling £674.73.