HSBC (merged)

Natalieee_2

jennyowen wrote: »

Just Followed this up with another phone call and got so worked up ended up in tears!! How annoyed must I be to start bawling, very embarrassing. However, the girl I spoke to today said that she will again pass on the message for my complaints regarding false promises from HSBC to be looked at by managers. She was really nice bless her, probably thinks I'm a real unstable loon!!

Apparently the next, were still looking into it letter was posted yesterday, wish I wasn't totally skint then I'd file MCOL immediately!!!

Sniif, sniff, pull myself together :eek: :mad:

I DID EXACTLY THE SAME LAST WEEK .. BUT THEY WOULDNT EVEN SPEAK TO ME WITHOUT A STUPID `PASS` CODE WHICH I DIDNT HAVE ..

I WAS SOOO ANGRY AND P***ED OFF I COUDLNT BELIEVE IT

TODAY HSBC TIME IS FINALLY UP .. IM ON HOLD RIGHT NOW WITH A QUOTE FROM FORM F.OMBUDSMAN SAYIN THEY MUST IDENTIFY ME IN ANOTHER WAY DUE TO DP LAWS AND IF THEY REFUSE TO DO I WILL REPORT THEM AND MAKE AN OFFICIAL COMPLAINT WHICH THE OB WILL TAKE V. SERIOUSLY AS IT IS A BREACH OF THE LAW -HA

IF THEY WONT SPEAK TO BE BU**ER THEM..IM GOING TO FILE A CLAIM RIGHT NOW AT WORK...IM SICK TO THE BACK TEETH OF THEM

I WISH HSBC WOULD DISSAPPER :mad: :mad: :mad: :mad:

SORRY FOR THE RANT IM JUST SOOOOO WORKED UP X

hannahhay

Hi.

I sent my first letter to HSBC and recieved the "we are looking in to it" on my 14 day deadline. I posted my next letter out to them the same day and the deadline was up on the 8th March.

Now I can't afford to put in a court claim. Is there any way to get the cost reduced as I am on benefits? Wouldn't have been able to afford it if HSBC hadn't stuck on another £130 charges on the 4th of this month!

Any advice on what I should do?

paul1e

grilli wrote: »

I've had my statements through and added all the charges together, do i send the second letter to the address of my account holding branch now?

Yes send 1st letter requesting charges back to your branch...

paul1e

hannahhay wrote: »

Hi.

I sent my first letter to HSBC and recieved the "we are looking in to it" on my 14 day deadline. I posted my next letter out to them the same day and the deadline was up on the 8th March.

Now I can't afford to put in a court claim. Is there any way to get the cost reduced as I am on benefits? Wouldn't have been able to afford it if HSBC hadn't stuck on another £130 charges on the 4th of this month!

Any advice on what I should do?

I'm sure I read on one of the post's that you may not have to pay if your on benefits, will have a look to see if can find it....

hannahhay

I have found a website saying I won't have to pay... Now I'm not sure how I go on about sorting that out. Just been looking at money claim online and you have to pay by card on there and I can't afford £80 after being charged £130 only a few days ago!

Do I contact my county court?

loubi2136

hi
i have recently started proceedings to claim back money off my bank (HSBC)
they charged me £42 for getting MY statements can i claim this back?
Thanks Loubi!

davswi

Hello,

I sent off a letter to my HSBC branch a couple of weeks ago asking for charges back.

I received a letter yesterday from someone at the service quality team saying that he was looking into it and would contact me with a response as soon as he had completed his investigations.


My 1st question is - is this just a stalling tactic? Should i go ahead with the next stage of the process or wait for another response? My feeling is that i should go ahead with th threat to take them to court now anyway.

My 2nd question is should i now send all further letters to this person at the service quality team or continue writing to my branch

any advice would be appreciated


cheers

paul1e

loubi2136 wrote: »

hi
i have recently started proceedings to claim back money off my bank (HSBC)
they charged me £42 for getting MY statements can i claim this back?
Thanks Loubi!

If you didn't use the template letter and ask for your charges/statements under the DPA then they can charge per statement and not just the £10.....

And no you cannot claim it back unless they have made an error and you did ask for them under the DPA....

loubi2136

paul1e wrote: »

If you didn't use the template letter and ask for your charges/statements under the DPA then they can charge per statement and not just the £10.....

And no you cannot claim it back unless they have made an error and you did ask for them under the DPA....

Nope see i was told just to go in and ask but thats not a problem, the amount of money i am claiming for will "cover" that as such

Thank You for replying so quickly!!
Loubi

pigsmightfly

loubi2136 wrote: »

Nope see i was told just to go in and ask but thats not a problem, the amount of money i am claiming for will "cover" that as such

Thank You for replying so quickly!!
Loubi

I thought the maximum a bank could charge for a request like this was £10, regardless of how many accounts, etc. you have with them so would charging over £40 not be them taking the p a bit?