HSBC (merged)

McMuffin_2

Hi
I'm new to the board but i have to say thank god it's here, it's egging me on.
I sent off for my stmts from HSBC last month and received them after 21 days (with my cheque returned). The same day i sent off a breakdown of all my charges with interest (£1400) and the template letter. Today (1 day early) i recieved the standard letter from Colin asking me for everything i had already sent. So now letter 3 is just about to go off with a duplicate of everything i've already sent. Thanx for the advice i won't update the interest at this point i'll wait for the next stage. Am now going to look at mortgage and credit card charges. Fingers crossed xxxxxxxxxxx

lady123_2

Edinburghlass wrote:

You can claim this if you know what you are doing, please read the post about Interest in the Reclaim Help Thread, link in my signature.

thanks ill have a look at the link, but i just decided to use the formular on here.

mckgem

Hi,

This is my first post, I'm about to start procedings with HSBC to reclaim my bank charges.

I'm not sure if I have to write to HSBC's H/O or my branch to get my last 6 years of data. Does anybody have details of the address/department that I have to write to?

Secondly, I have considered reclaiming charges with my credit card, but am currently on a payment arrangement with them and don't pay interest - do you think it's worth it?

Thirdly - I'm slightly concerned at the OFT ruling due this month. I understand that it will force the banks to justify the amounts they charge us and that this in itself will take a while to calculate. My question is do yu think it's worth starting proceedings this late in the day?

Many thans in advance
Gemma

AdamJay

Natalieee wrote:

If Your Worried About Them Not Receiving It Ring This No. 0800 881 551 .. Thats The Office That Is Dealing With The Complaints ..

Just Ask If There Is Any Progress With Your Complaint..They Are Very Polite And Helpful (Yes Really!! ... Ha)


Then Send Your Next Letter x

That number is dead I'm afraid, have they changed it or have you made a mistake in typing it?

maniac886

mckgem wrote:

Hi,

This is my first post, I'm about to start procedings with HSBC to reclaim my bank charges.

I'm not sure if I have to write to HSBC's H/O or my branch to get my last 6 years of data. Does anybody have details of the address/department that I have to write to?

Secondly, I have considered reclaiming charges with my credit card, but am currently on a payment arrangement with them and don't pay interest - do you think it's worth it?

Thirdly - I'm slightly concerned at the OFT ruling due this month. I understand that it will force the banks to justify the amounts they charge us and that this in itself will take a while to calculate. My question is do yu think it's worth starting proceedings this late in the day?

Many thans in advance
Gemma

In response to your question no.1 you need to send the dpa request to;

FAO Data Protection Controller
HSBC Bank
8 Canada Square
London,
E14 5HQ


Please send 1st class recorded along with a £10 cheque made payable to HSBC Bank Plc.

mckgem

Thank you very much maniac888. Greatly appreciated.

AdamJay

Okay so phone failed. Preparing to send second letter (the one requesting that default charges are repaid)

I'm following this guide http://www.moneysavingexpert.com/cgi-bin/viewnews.cgi?newsid1141050760,24632,#first

and am currently about to go through with "Step 3"

The address I was given for the department handling these claims is listed below, I was given this by HSBC customer service. Is this the right address?

HSBC Bank PLC
Service Quality Team
Arlington Business Center
Millshaw Park Lane
Leeds
LS11 0PP

Also am I going about everything the best way?

Wind_it_up

I'm sorry to bug you but I'm reposting my post from last night as I haven't had a reply. Please can anyone help as I need to do my letter tonight.

Hi All - 1st post on this site. Sent my letter requesting refund of charges on 14 Feb. Due to send LBA tomorrow. Received the standard letter from Colin Langdale today saying they were looking into it. I will send the LBA anyway - should I post it to Colins office in Leeds?? Also should I give them 7 or 14 days before doing the court letter. The template letter on here says 7 days but the Consumer Action Group say 14 days. Would be glad to hear what other have done. Thanks

kittycatt

hi, can anyone help, i recieved a reply from HSBC today refusing to refund my claim of £6060. Has anyone else recieved a refusal, and what do i do now ?
I am so annoyed, and dont know which way to go now ???:mad:

AdamJay

Standard response, carry on with next stage - be aware that claims greater than £5000 will not be handled by a small claims court.