milk&more £10 off offer discussion

HannahIOW

Just made another order with M&M - quick question... I've ordered a pint of orange juice, in the glass bottle... I've never had a milkman before, I'm assuming I leave the empty out for the milkman when I'm next due a delivery?

WelshPaul

HannahIOW wrote: »

I'm assuming I leave the empty out for the milkman when I'm next due a delivery?

That is correct.

swood75729

My order was delivered on the 19th , I used the code but it is not showing on my online account, do you think I should ring or just wait?

Rudess

swood75729 wrote: »

My order was delivered on the 19th , I used the code but it is not showing on my online account, do you think I should ring or just wait?

Yes you should ring and they will fix it. I had the same issue, I called them first thing in the morning and they immediately applied it.

Rudess

WelshPaul wrote: »

That is correct.

And what happens if you're not planning to order from them again? do you still need to keep the bottle?

chuckley

my recycling ppl r due tomorrow, but the m&m bottle says its property of dairy crest so do i leave the bottle on my doorstep for the milkman and if so, and the recycle ppl take it, will m&m/dairy crest fine me for not getting the bottle back?

fatsalad

Did everything correctly, set up a regular payment, put in the promo code and now I have been charged!! Gave them a ring this morning, customer services apologised and told me they had made a mistake and would credit our account with £10 to use on our next order. I asked them for a refund (it was their mistake!), but they said they could only offer me a credit on my next order! Is this done on purpose? Has anyone else had this problem?

I was thinking about using them again as I did feel a touch of guilt getting this for free, but I feel now that I have been fiddled!

***UPDATED 13.03PM***

They credited my account (after saying they wouldn't be able to do it). I will be placing another order whenever I do need the odd essentials, apart from this minor hiccup the service I have received has been really good.

letmelogon3

the £10 off did not show on my invoice, however after a 3 minute 48 second call to customer service they said they would fix the problem.
Invoice Date Invoice total Paid amount Unpaid amount Status 23426745
20-FEB-2011 £ 10.10 £ 0.00 £ 10.10 Unpaid

Quantity Delivery Date Product name Ordered Delivered Value Status 27-JAN-2011 Standard baby Potatoes, 2.5KG 1 1 £2.49 Delivered 27-JAN-2011 Ryvita Dark Rye Crispbread Crackers, 200g 1 1 £0.79 Delivered 27-JAN-2011 Bumper Box Chocolate Broken Biscuits 1kg 1 1 £3.25 Delivered 27-JAN-2011 Galaxy Cake Bars x 5 Pack 1 1 £1.59 Delivered 28-JAN-2011 Ryvita Crackerbread Original, 200g 2 2 £1.98 Delivered

WelshPaul

Rudess wrote: »

And what happens if you're not planning to order from them again? do you still need to keep the bottle?

Then stick it in the recycling bin instead then!

HannahIOW

My account says Unpaid £-0.04 from my order with the free £10... take it that's nothing to worry about?