Real Life MMD: Should I send the wallpaper back?

mdr86

Email them, see what they say. You definitely can't keep quiet.

olliedog

To keep it would be THEFT. Contact both the store and the manufacturer if you can, asking them to arrange a return at their expense.

Why didn't you realise at the time of delivery that there were 40 rolls too many? That's NINE times more than you were expecting.

steviejh

CLGoggin wrote: »

I went to tesco at lunch and, among other things, bought a £10 DVD, which the checkout lady took the tag off but forgot to scan. She then said my shopping came to £12 which was obviously wrong but she didn't notice. If I had walked out and the security people had checked my bag it would have been considered stealing. So it IS stealing. Whether or not you are likely to get caught doesn't change the fact that stealing is NOT OK. I simply said to her that she needed to scan the DVD and I paid the right amount. She seemed genuinely surprised that I pointed it out - is that how untrustworthy our society has become?!?! If you let them know and they don't do anything about it in the timeframe you say (suggest 6 months) then you've done what you can and it would be ok to keep it. Before that, the dilema is really whether or not you want to be a thief.

I had a similar experience at M&S (this time it was a bag). I owned up like you did, but was curious. I did some research and it turns out that the seller (Tesco, M&S) are "offering to sell the goods to you at the stated price". If you pay that price (and create a contract) but they haven't counted all the goods (by scanning them) that's their lookout. However, if it can be proved that you've attempted to do this dishonestly, perhaps by hiding an item in your coat, that's different.

JLP_2

steviejh wrote: »

I had a similar experience at M&S (this time it was a bag). I owned up like you did, but was curious. I did some research and it turns out that the seller (Tesco, M&S) are "offering to sell the goods to you at the stated price". If you pay that price (and create a contract) but they haven't counted all the goods (by scanning them) that's their lookout. However, if it can be proved that you've attempted to do this dishonestly, perhaps by hiding an item in your coat, that's different.

They are agreeing to sell you the goods at the stated price, but if they have failed to notice those goods then the contract does not include that item. And if you are aware of that fact and still leave with the goods then you have dishonestly decided to take the goods belonging to another, and it's that bit makes it theft.
An honest mistake is an honest mistake, but if you know that you have been given something that isn't yours and you haven't paid for it then it is theft.

If your DVD came through the till at 1p then it's a different matter as they have offered it to you for that.

Same applies for the wallpaper.
What if they'd accidently put another customer's order in with yours? Would it be acceptable to keep their goods.
If they did decide to ask for it back and it then turns up that you sold it to make money I suspect it would make them even more likely to pursue.

Nothing to stop you telling them and asking for compensation for the hassle of arranging them to collect something they got wrong...

fatal1955

Contact them to tell them about the error and ask them what arrangements they wish to make to collect the materials they delivered by mistake (or some similar phrasing that tactfully implies that it's their responsibility).

They may decide it's too much fuss or not worth the expense so they let you keep it, in which case it's yours to do with as you wish.

If instead they decide they want it back then they are responsible to make the arrangements at their own expense, so you lose nothing except some wallpaper that you didn't order and don't need and you gain a reputation for integrity (at least until you do something to lose it:rotfl:).

Either way, offering it back is win/win for you.

TheHub

What I would do is this: contact the seller and advise them of the issue. Advise them that they need to arrange a time (at your convenience) for collection. Give them a date by when the collection must be made (be reasonable, say 3 weeks). Advise them also that, if collection is not made by that date, that you will dispose of the goods, and no further contact will be made.

Nick_Daws

What 40 rolls of wallpaper mate. Sit on it for a while.

jackthedoggy

If it's a mistake and you keep them then I am pretty sure that it is theft (if you have the guilty mind...) I think that you should tell them and give them a reasonable length of time to pick it up. If they don't do that then so far as I can remember, about 6 months and you can get rid of them however you see fit, perhaps charge them storage fees too?

BognorBoy

I really like this site but a lot of its users really annoy me. :mad:

In this case it is a hypothetical situaltion (I hope) but alot of people use this site to effectively swindle a lot companies.

I believe in fairness, if a company has made a mistake which has then disadvantaged you then yes, reperations should be made, if the mistake was of little consquence and makes no difference to you then dont try to 'screw' the company for all it is worth!

This site is dedicated to "ethical stance and Consumer Revenge approach". Consumer Revenge fighting against the very unfair practises that many of would use against the companies!

Rant over!

In answer to this question, as many people have advised before, tell the company that is on the delivery note and then it is their choice to pick it up or not. Often, as said before, by the time they pick it up they may advise that you can keep them.

MyLastFiver

This is not a dilemma. I can't believe anyone would even consider keeping the goods. Give them back.