LloydsTSB (merged)

Amanda2032

Thanks. Which bank would you recommend me opening an account with?

tricia9

Hi ,
Today I got a reply to my second letter which was sent to the Advice and Quality Unit-- Charges section, Third Floor, Brunswick Point,Wade lane, Leeds, LS2 8NQ, the address I was told to direct my 'complaint ' to in the first letter of reply the Yorkshire Bank sent me.
The letter 'assures ' me 'every effort is being made to bring (your) complaint to a satisfactory conclusion', but given I am not reassured, as they don't even understand/acknowledge it wasn't a complaint but only very very clearly a claim for refund of charges, should I proceed with the court claim rather than be fobbed off with their prevaricating reply?
thanks for any help

Twinkly

I went with the Halifax, purely because my mortgage is with them, for their most basic bank account. I've had it six months and for that time all I had was an elctron card. After these six months I recently received my new card and it is upgraded to being a debit card, so thats handy

With time being of the essence I would advise just going with whoever gives you the account the quickest and a basic bank account only. They give these to all benefit claimants.

Amanda2032

Hi, i have been on the phone all day and was sick of talking to idiots at the call center, so demanded to speak to someone at my branch. Within 10 minutes i had a call from my branch, another hour later they had refunded me £70! I am still changing banks though and am going to try and reclaim all my other charges over the years
amanda

Twinkly

Blah they still shorted you by £70 so go for it

Tallnessuk

I havbe recently been going through the processes of reclaiming bank charges of £2200 from Lloyds Tsb. I have asked for them back, but they said there charges were fair but we can have £750 for the trouble. This went straight into the bank account without them even asking if we accepted there offer.

I have since wrote back to them to tell them that we intend to carry on going for the full amount but have had no reply....

Any thoughts????

Thanks

angelcake

Hi, I wrote the letter to Lloydstsb, letter 1 - I worked out 4 years of charges, after about 2 months I get this reply:

'Thank you for getting in touch I am sorry you are unhappy with your account charges'. - it goes on to say .....you knew about what would happen blah blah we don't hide the charges blah blah then a small sentence on the second page says 'I do hope you can see that we make our charging system as fair as possible - and why I can't cancel your charges'


ARrrggg I always have a fight and never win! Please help this is so stressful ,the charges are £3250 and I have noticed they have added more as their charges keep making me overdrawn and not covering my actual bills! its so stressful, please help me! - I just want them to get my life back on track!

Edinburghlass_2

Tallnessuk wrote:

I havbe recently been going through the processes of reclaiming bank charges of £2200 from Lloyds Tsb. I have asked for them back, but they said there charges were fair but we can have £750 for the trouble. This went straight into the bank account without them even asking if we accepted there offer.

I have since wrote back to them to tell them that we intend to carry on going for the full amount but have had no reply....

Any thoughts????

Thanks

Did you send the letter before action giving them 7 days? If they haven't replied to that you now need to proceed to court.

Edinburghlass_2

angelcake wrote:

ARrrggg I always have a fight and never win! Please help this is so stressful ,the charges are £3250 and I have noticed they have added more as their charges keep making me overdrawn and not covering my actual bills! its so stressful, please help me! - I just want them to get my life back on track!

You need to send off the next letter giving them 7 days or you will take them to court.

angelcake

which letter is this please? I already sent the 14 day one and they took ages to reply! I also sent 2 seperate ones for 2 bank accounts!!! so what do I do this letter I have back doesn't refer to either one of the bank accounts! what r s holes they are!!!