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TalkTalk Customer, Need Help.....?

135678

Comments

  • TalkTalk
    TalkTalk Posts: 1,948 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    It sounds like an issue with the client or your account rather than the email address your trying to use for me.

    Can you try and email me using webmail, The email address is working as i am getting emails from other customers.

    Regards
    Stephen
    “Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • A_Stillwell
    A_Stillwell Posts: 5 Forumite
    Hi, I am here on behalf of my parents.

    They are TalkTalk customers whose phone has just become permanently engaged and are being asked to fork out £100 for an engineer to come out.

    It is obvious that the BT Exchange in the PO13 9DF area is causing a problem so can you please get someone to sort that out urgently as my Father is heading off to Austrailia for 7 weeks as of tomorrow and is worried that he cannot get in contact due to the lack of mobile masts in Austrailia.

    Regards

    Andrew Stillwell
  • TalkTalk
    TalkTalk Posts: 1,948 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    A_Stillwell wrote: »
    Hi, I am here on behalf of my parents.

    They are TalkTalk customers whose phone has just become permanently engaged and are being asked to fork out £100 for an engineer to come out.

    It is obvious that the BT Exchange in the PO13 9DF area is causing a problem so can you please get someone to sort that out urgently as my Father is heading off to Austrailia for 7 weeks as of tomorrow and is worried that he cannot get in contact due to the lack of mobile masts in Austrailia.

    Regards

    Andrew Stillwell


    Hi,

    Can you email me their details (ttmfcontactus@talktalkgroup.com) also can you confirm that a corded phone has been tested at the master socket?

    Regards
    Stephen
    “Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • A_Stillwell
    A_Stillwell Posts: 5 Forumite
    Email Sent. Can you advise when read please
  • TalkTalk
    TalkTalk Posts: 1,948 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Hi,

    I have just responded to your email .

    Thanks
    Stephen
    “Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • A_Stillwell
    A_Stillwell Posts: 5 Forumite
    Hi Stephen,

    Is there a queue for your emails to be released? The reason I ask is I have not received it yet.

    Cheers

    Andrew
  • TalkTalk
    TalkTalk Posts: 1,948 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Hi,

    No but we do have internal firewalls and mail can be delayed from time to time.... Should be with you soon :)

    Stephen
    “Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • A_Stillwell
    A_Stillwell Posts: 5 Forumite
    Hi, could you forward it to the same name but @ntlworld.com instead please as it still has not come through.
  • home_alone
    home_alone Posts: 755 Forumite
    edited 9 February 2011 at 5:30PM
    Did you get my e mail? sent around 1416
  • A_Stillwell
    A_Stillwell Posts: 5 Forumite
    TalkTalk_Company_Representative wrote: »
    Hi,

    No but we do have internal firewalls and mail can be delayed from time to time.... Should be with you soon :)

    Stephen

    Hi still not arrived
This discussion has been closed.
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