TalkTalk Customer, Need Help.....?

TalkTalk

Hello,

If you're struggling with normal telephony support and need help with a fault or billing issue, either post a new thread in this section and we will aim to help.

Alternatively you can pop over to the members forum or our facebook page;

Members Forum

facebook.com/talktalk

Regards
Stephen

TalkTalk

Hi,

Thanks for the help with that, you may not wish to "touch TalkTalk with a very long barge pole..." However plenty have and do, as such I am trying to help any who post on this forum!

Regards
Stephen

epsilondraconis

...and for that I take my hat off to you. Without your help, there would be many more people having even more problems dealing with your company.

The reason why I decided not to touch TalkTalk with a very large barge pole was because of all of the complaints on this forum and because of the problems a friend had with TalkTalk. If the number of complaints decrease over time, then I'll consider switching; however not just yet...

I've deleted my earlier post because you've now corrected the error in your opening post.

TalkTalk

Cool, thanks

nmm1977

I have spent 50 minutes on the phone trying to sort out my bill being past from billing to broadband support and basically not got anywhere.!!!

I have been a tiscali customer since July 2007 had no trouble. But since the migration of switching me to the talk talk system I have had problem after problem....

I just want to pay what I owe when I did have service and not pay for when I didn't,I can't say fairer than that. If only it was that easy.!!!

joanndd

Dear Company Representative:
I have been reporting a problem for over four weeks now - every email has been ignored, I have been promised FOUR times that a technician will phone me back and it has not happened once. I have been told that they DO work on a Sunday, that they DON'T work on a Sunday, that I WON'T be charged for the call, that I WILL be charged for the call. I have listened to the same script being read to me over and over again and have been unable to find anyone to talk to me who will actually answer my questions. I was on the phone with TALKTALK until 10.30 last night being promised a phone call today - guess what. Is there a way out of this? Is there any way to speak to a native English speaker who has the ability to make something happen? I am going really really crazy here.
Please help.

joanndd

Dear Stephen, company representative
I have now phone back the support line to find out why the supervisor who PROMISED to phone me back did not do so...I was left waiting on the line for 10 minutes and he declined to speak with me. Having been told for the 10th time that a call has been booked for tomorrow afternoon, and having explained yet again that I won't be here, there is another call booked for tomorrow evening - four weeks after first reporting the fault.
I phoned the line to get my MAC number and was told that all systems are down and I should ring back on Tuesday...the recorded message I heard originally said "systems are down until [blank] please try later".
This is a dishonest and unethical way to run a business and against Ofcom regulations - I am being charged for a service I am not receiving, and denied the information I need to take my business elsewhere. Is there anything I, or you, can do about this?

jojo68

Hi Stephen

Been with Tiscali for years, have had no ISP from Talk Talk since 10.1.11, contacted tech help on Saturday,15.1.11, as that was the only day off that I had time to call, was on the phone 40 minutes told they would call me back.... still waiting as of todays date.

Sent 3 messages via the on line contact section and still not heard anything back from that either

We have therefore requested a mac code and gone over to BT, we have however received a final demand letter, was on the phone yet again yesterday first call 57 minutes second call 35 minutes and could not get to speak with someone that actually knew what they where talking about...NO BIG SUPRISE THERE!!!!!

want to know what this final demand is for and WHY, as we have had no service from them since 10.1.11 we sent a message requesting as to why we where expected to pay for a service that we was not getting.

Please advise an email address, NOT, the online message section, or a telephone number of someone in the UK that we can talk to to resolve this situation.

Jo

Micky

This sounds awful, TT can't be that bad ... can they? I know their landline product was appalling several years ago, but I understood that they have improved recently.

gh1971

Hi

I'm having a lot of problems with my Talk Talk connection dropping out it's getting to the point it's near unusable at times. I've spoken with Talk Talk and they say they have a known issue and that the exchange i'm on is full and they can't (or wont) give me a date this will be resolved

I've used several ISPs at my address and never had any problem so my thoughts are it's a Talk Talk issue. Now here's my question I've tried to leave Talk Talk but been told there will be a Fee for early termination of my contract. Surely they can't charge me when they are not sticking to there terms of the contract and the goods they have sold me are not fit for purpose

jojo68

Just an update, I emailed the CEO of Talk Talk yesterday, and got a reply from him yesterday, someone has called us today from a Warrington number, and we have managed to resolve the situation.

I'm happy

Jo

jojo68 wrote: »

Hi Stephen

Been with Tiscali for years, have had no ISP from Talk Talk since 10.1.11, contacted tech help on Saturday,15.1.11, as that was the only day off that I had time to call, was on the phone 40 minutes told they would call me back.... still waiting as of todays date.

Sent 3 messages via the on line contact section and still not heard anything back from that either

We have therefore requested a mac code and gone over to BT, we have however received a final demand letter, was on the phone yet again yesterday first call 57 minutes second call 35 minutes and could not get to speak with someone that actually knew what they where talking about...NO BIG SUPRISE THERE!!!!!

want to know what this final demand is for and WHY, as we have had no service from them since 10.1.11 we sent a message requesting as to why we where expected to pay for a service that we was not getting.

Please advise an email address, NOT, the online message section, or a telephone number of someone in the UK that we can talk to to resolve this situation.

Jo