12 month warranty/ 24 month contract please comment if you have had a problem

dobsoncrew

surely its a 24 month package you are buying. They should all be stopped from selling 24 month contracts. Go back to the days of the 12 month only contracts. Also if you sign up to a 24 month (airtime) you should expect the phone to last the 24 months and not say 15. But I agree with most of the points on here, however they should all be made to tell you of the 12 month warrenty on the handset.

drbesty

You can get a 12 month contract, although it's alot more expensive so people aren't willing to pay the extra

gjchester

dobsoncrew wrote: »

surely its a 24 month package you are buying. They should all be stopped from selling 24 month contracts. Go back to the days of the 12 month only contracts. Also if you sign up to a 24 month (airtime) you should expect the phone to last the 24 months and not say 15. But I agree with most of the points on here, however they should all be made to tell you of the 12 month warrenty on the handset.

Once again it's not a bundled or package contract it's two contracts, one for hardware and one for airtime.

Why do we have 24 month contracts? Because now smart phones costing £500 a time, when you commonly got a 12 month contract the mobile were considerably less. If we went back to 12 months on a smart phone you'd have to pay a lot more for the phone up front or be looking at at least £50 a month for the contract.

The UK has a odd mobile market where the network subsidised the phone and expects to make the subsidy back, if we to go to a market where the monthly cost did not pay the subsidy back no-one would like the fact that pohones would have to be bought at almost full price instead of getting them free.

However why should they tell you about the warranty, should it not be a case you should ask?

You would not buy anything in say Argos and expect them to tell you the warranty, no doubt it's printed in the catalog but not by each item.

It's all about how much nannying should the sellers do, if someone old enough to enter into a contract they should be old enough to read the terms and conditions not jsut sign up blindly.

drbesty

Personally I'd just assume it was a 12 month warranty unless I was told otherwise

bill_the_bus

gjchester wrote: »

Once again it's not a bundled or package contract it's two contracts, one for hardware and one for airtime.

Why do we have 24 month contracts? Because now smart phones costing £500 a time, when you commonly got a 12 month contract the mobile were considerably less. If we went back to 12 months on a smart phone you'd have to pay a lot more for the phone up front or be looking at at least £50 a month for the contract.

The UK has a odd mobile market where the network subsidised the phone and expects to make the subsidy back, if we to go to a market where the monthly cost did not pay the subsidy back no-one would like the fact that pohones would have to be bought at almost full price instead of getting them free.

However why should they tell you about the warranty, should it not be a case you should ask?

You would not buy anything in say Argos and expect them to tell you the warranty, no doubt it's printed in the catalog but not by each item.

It's all about how much nannying should the sellers do, if someone old enough to enter into a contract they should be old enough to read the terms and conditions not jsut sign up blindly.

as i keep saying. YOU ARE NOT BUYING,YOU ARE ENTERING INTO A CONTRACT and as such people should be made aware that although you are going to pay for the length of the contract you may not always have an item to be able to use the airtime you are paying for. Simples

MissKeith

You are entering into a contract for a service. This is why it's called a service agreement and not a finance deal. A has been said many, many times, the airtime and the handset are septate entities. I'm not sure what you hope to achieve by this thread?

bill_the_bus

MissKeith wrote: »

You are entering into a contract for a service. This is why it's called a service agreement and not a finance deal. A has been said many, many times, the airtime and the handset are septate entities. I'm not sure what you hope to achieve by this thread?

not hoping to achieve anything other than making people aware of what i see to be a problem, was simply asking peoples opinion. I cannot understand why people are so negative when all i am now doing is requesting the retailers make people aware that the item supplied may not give service for the full length of the contract. i dont care what is airtime, handset, purchase etc. I worked in retail for 30 years and the main reason i was successful was that i was honest and upfront with people. Many many people are still not aware that the item they are signing for may not give service for the entirety of the contract. End of

[Deleted User]

bill_the_bus wrote: »

End of

We can debate it all day

But seriously, at the end of the day, there's "what you'd like to happen" and "the way it is", which are evidently two seperate things.

You'd "like" a 2-year warranty on a phone that comes with a 2-year contract, but "it is" not always like that.

It's worth remembering though, that a "warranty" is ON TOP of your basic rights. I could start making TVs with a one-week warranty, and for the first week, you could come to me to fix it. After that, you'd still have your basic rights, which would enable you to pursue THE RETAILER, even after my one-week warranty has expired.

bill_the_bus

Can i please spell out what my argument is.

The public should be made aware that the period of contract is sometimes longer than the warranty period of the phone therefore at some stage in the future you may well have a contract payment to pay even though you have not got a device to use for that contract.

Can a moderator please now close this topic....................

simax

bill_the_bus wrote: »

The public should be made aware that the period of contract is sometimes longer than the warranty period of the phone therefore at some stage in the future you may well have a contract payment to pay even though you have not got a device to use for that contract.

Or maybe the "public" should ask the retailer what the warranty is on the handset instead of expecting to be spoonfed the information.

If you don't ask, you don't get. End of.

And also, I agree... can the mods close this thread? It's getting boring now....