We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

12 month warranty/ 24 month contract please comment if you have had a problem

Options
123468

Comments

  • dobsoncrew
    dobsoncrew Posts: 123 Forumite
    surely its a 24 month package you are buying. They should all be stopped from selling 24 month contracts. Go back to the days of the 12 month only contracts. Also if you sign up to a 24 month (airtime) you should expect the phone to last the 24 months and not say 15. But I agree with most of the points on here, however they should all be made to tell you of the 12 month warrenty on the handset.
  • drbesty
    drbesty Posts: 967 Forumite
    You can get a 12 month contract, although it's alot more expensive so people aren't willing to pay the extra
  • gjchester
    gjchester Posts: 5,741 Forumite
    dobsoncrew wrote: »
    surely its a 24 month package you are buying. They should all be stopped from selling 24 month contracts. Go back to the days of the 12 month only contracts. Also if you sign up to a 24 month (airtime) you should expect the phone to last the 24 months and not say 15. But I agree with most of the points on here, however they should all be made to tell you of the 12 month warrenty on the handset.

    Once again it's not a bundled or package contract it's two contracts, one for hardware and one for airtime.

    Why do we have 24 month contracts? Because now smart phones costing £500 a time, when you commonly got a 12 month contract the mobile were considerably less. If we went back to 12 months on a smart phone you'd have to pay a lot more for the phone up front or be looking at at least £50 a month for the contract.

    The UK has a odd mobile market where the network subsidised the phone and expects to make the subsidy back, if we to go to a market where the monthly cost did not pay the subsidy back no-one would like the fact that pohones would have to be bought at almost full price instead of getting them free.

    However why should they tell you about the warranty, should it not be a case you should ask?

    You would not buy anything in say Argos and expect them to tell you the warranty, no doubt it's printed in the catalog but not by each item.

    It's all about how much nannying should the sellers do, if someone old enough to enter into a contract they should be old enough to read the terms and conditions not jsut sign up blindly.
  • drbesty
    drbesty Posts: 967 Forumite
    Personally I'd just assume it was a 12 month warranty unless I was told otherwise
  • gjchester wrote: »
    Once again it's not a bundled or package contract it's two contracts, one for hardware and one for airtime.

    Why do we have 24 month contracts? Because now smart phones costing £500 a time, when you commonly got a 12 month contract the mobile were considerably less. If we went back to 12 months on a smart phone you'd have to pay a lot more for the phone up front or be looking at at least £50 a month for the contract.

    The UK has a odd mobile market where the network subsidised the phone and expects to make the subsidy back, if we to go to a market where the monthly cost did not pay the subsidy back no-one would like the fact that pohones would have to be bought at almost full price instead of getting them free.

    However why should they tell you about the warranty, should it not be a case you should ask?

    You would not buy anything in say Argos and expect them to tell you the warranty, no doubt it's printed in the catalog but not by each item.

    It's all about how much nannying should the sellers do, if someone old enough to enter into a contract they should be old enough to read the terms and conditions not jsut sign up blindly.

    as i keep saying. YOU ARE NOT BUYING,YOU ARE ENTERING INTO A CONTRACT and as such people should be made aware that although you are going to pay for the length of the contract you may not always have an item to be able to use the airtime you are paying for. Simples
  • MissKeith
    MissKeith Posts: 751 Forumite
    You are entering into a contract for a service. This is why it's called a service agreement and not a finance deal. A has been said many, many times, the airtime and the handset are septate entities. I'm not sure what you hope to achieve by this thread?
    Have I helped? Feel free to click the 'Thanks' button. I like to feel useful (and smug). ;)
  • MissKeith wrote: »
    You are entering into a contract for a service. This is why it's called a service agreement and not a finance deal. A has been said many, many times, the airtime and the handset are septate entities. I'm not sure what you hope to achieve by this thread?

    not hoping to achieve anything other than making people aware of what i see to be a problem, was simply asking peoples opinion. I cannot understand why people are so negative when all i am now doing is requesting the retailers make people aware that the item supplied may not give service for the full length of the contract. i dont care what is airtime, handset, purchase etc. I worked in retail for 30 years and the main reason i was successful was that i was honest and upfront with people. Many many people are still not aware that the item they are signing for may not give service for the entirety of the contract. End of
  • End of
    We can debate it all day ;)

    But seriously, at the end of the day, there's "what you'd like to happen" and "the way it is", which are evidently two seperate things.

    You'd "like" a 2-year warranty on a phone that comes with a 2-year contract, but "it is" not always like that.

    It's worth remembering though, that a "warranty" is ON TOP of your basic rights. I could start making TVs with a one-week warranty, and for the first week, you could come to me to fix it. After that, you'd still have your basic rights, which would enable you to pursue THE RETAILER, even after my one-week warranty has expired.
  • Can i please spell out what my argument is.

    The public should be made aware that the period of contract is sometimes longer than the warranty period of the phone therefore at some stage in the future you may well have a contract payment to pay even though you have not got a device to use for that contract.

    Can a moderator please now close this topic....................
  • simax
    simax Posts: 1,976 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    The public should be made aware that the period of contract is sometimes longer than the warranty period of the phone therefore at some stage in the future you may well have a contract payment to pay even though you have not got a device to use for that contract.

    Or maybe the "public" should ask the retailer what the warranty is on the handset instead of expecting to be spoonfed the information.

    If you don't ask, you don't get. End of.

    And also, I agree... can the mods close this thread? It's getting boring now....
    I spent 25 years in the mobile industry, from 1994 to 2019. Worked for indies as well as the big networks, in their stores also in contact centres. I also hold a degree in telecoms engineering so I like to think I know what I’m talking about 😂
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.